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She died on the road. (Anyone familiar with Capital Toyota in Landover, MD?)

Discussion in 'Gen 2 Prius Care, Maintenance and Troubleshooting' started by JimboK, Jul 24, 2010.

  1. JimboK

    JimboK One owner, low mileage

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    Boy, that would be wonderful! I wonder how many of his tools and other stuff he's hung onto.
     
  2. JimboK

    JimboK One owner, low mileage

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    Another update: I made it home uneventfully, other than a stop at the brand new (to them, as of this week) home of Galaxee and DH, which quite conveniently was only about a 2 mile detour from my route homeward.

    DH has a theory of what happened, in which he is rather confident, and something the dealer (indeed, any dealer) wouldn't seem likely to identify: a loose connection with CAN-View. They once had an identical problem with their car (which also has CAN-View) and he found a loose plug going into the CV box. That explains another anomaly I noticed with the original failure but didn't mention: The CV screen, through which I had tried to retrieve DTCs immediately after failure, failed to respond to any MFD touchscreen inputs. I thought at the time it might be by design that the touchscreen stops responding after such an event, but DH says no. Anyway, he fiddled with my CV, checked a few other things (all of which checked OK), and offered advice on what to do for a recurrence.

    Afterward, we visited a local restaurant for an enjoyable lunch (for me), brunch (for them), and socializing. A great way to bring closure to this experience.

    Many, many thanks to Galaxee and DH for their help, their graciousness, and their service to the PC community at large. And thanks once again to all the others who offered advice here.
     
  3. Rokeby

    Rokeby Member

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    Jim,

    Glad you're home safely and that you have a provisional answer to the
    problem... that beginning "bump" was significant after all.

    So, Galaxee/DH's experience-based, most likely scenario is it was a
    loose electrical connection between the OEM data bus and your CAN-
    View (CV). Not at the OBD port but at the connection to the CV box. Is
    that a standard LAN connector? It was just loose, not broken/cracked,
    right?

    I'm not that good at computer related stuff so please pardon the non-
    technical nature of what follows; incorrect terminology etc.

    As I understand it CV gets info two different ways:
    * by passively picking stuff out of the existing data streams between
    computers and components
    * by sending out specifically adressed data requests to specific
    computers, etc.

    I take it that the loose connection would have corrupted one/some of
    the specific data requests and for a brief instant the data stream made
    no sense and the master computer shut things down, and threw a
    zillion codes. When the codes were cleared, and the CV connector had
    wiggled and jiggled its way back to a stable connection on its own :confused:,
    everything was OK.

    OK, now the BIG QUESTION:

    If this can happen with a CAN-View, do you think it can it also happen
    with a ScanGauge (SG)? (Cue Jaws theme music.)

    It's a much simpler device, but IIRC, it too gets info via both passive
    and active means and the electrical connection at the device is a LAN
    connector.

    There are a whole lot more SGs in use in our population than CVs.
    Your situation and it's fix could have broad application.

    I just checked my SG connections and both are tight.
    Thank you very much.
     
  4. Patrick Wong

    Patrick Wong DIY Enthusiast

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    Very interesting. If CAN-View can induce a failure of that magnitude, then it seems like a good idea to remove it from the vehicle, especially if the car will be driven by other family members.
     
  5. galaxee

    galaxee mostly benevolent

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    glad to hear the trip home was uneventful, Jim! it was a pleasure to see you again.

    once DH have some time to sit down together, i'll have him explain what about the loose plug could trigger that response from the car.
     
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  6. The Critic

    The Critic Resident Critic

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    So how much was the bill from the dealer, since they only cleared the codes? $120?
     
  7. JimboK

    JimboK One owner, low mileage

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    Galaxee's was loose, mine was plugged in. Neither had physical damage.

    Something else DH noticed with mine is that one of the connectors was "floating," suggesting the board inside the device wasn't secure. This could have led to the board grounding out inside the box.

    I assume so, but I'm no more computer-literate (or CAN-literate) than you. Maybe DH can verify.

    Excellent question. Though it would seem possible, the collective experience of Prius SG users and the SG design would suggest it very unlikely. The SG box has no plug to detach or fail.

    That thought occurred to me. However, no one drives the car on a regular basis except me. I'm teaching my daughter to drive and she is in it occasionally, but with me in the car. After she gets her license, she will have another car to drive. If it is indeed the CV and the problem recurs, I can simply disconnect it and, to reset the codes, temporarily disconnect the 12V battery.

    I'm looking forward to hearing his explanation. I meant to ask him yesterday, but as our discussion went off in other directions, I forgot to come back to that.

    Oh, yeah, forgot to mention that: to their credit, nothing. They told me upfront that there would be a $99.80 diagnostic charge, regardless of what they found or didn't find. It was a pleasant surprise upon picking it up to hear there would be no charge.
     
  8. galaxee

    galaxee mostly benevolent

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    anything in the communication system that has a spotty connection can cause an issue. communications failure codes are generally caused by disruptions to the network, less so a full loss of communication. so a loose connection (our case) or a spotty connection somewhere in the CV box (Jim's probable case) could cause a voltage disruption, and the system will probably interpret that as a communications problem. codes set, car responds to the perceived failure. whether that's a transient, infinitesimally small blip that sends something just outside of expected operating parameters or something else, the car will respond with that same failure mode.

    both incidents were related to a physical disruptor of the connections. in our case, DH disturbed the CV wiring, which immediately precipitated the limp-home mode event in our car. we're looking at a dataset with n=2 here, with known physical exceptions to normal operation. that's a lotta caveats. we really do not think this is cause for grave concern or drastic action of any type, and we certainly have not removed our CV. (we've driven 15k+ miles since with no issue.)

    in any case, Jim did the right thing and took precautions when he realized something was up. also, it's a good idea generally to try the 3-restart trick should a problem crop up.
     
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