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Front Fender warping from inside due to heat damage.

Discussion in 'Gen 3 Prius Main Forum' started by Gail Hall, Sep 30, 2010.

  1. Gail Hall

    Gail Hall Junior Member

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    I have a 2010 Toyota Prius. I have had it for a little over a year. A couple weeks ago I noticed that the paint on the front fender had "bubbled up" in a strip approximately 8 inches long. It felt like the fender was cracked underneath it. I took the car in to the dealership. Their service department took off the fender and said that it was warped, not broken. They said it was due to some kind of heat damage that it had been exposed to. Ofcourse, they said it wasn't due to any malfunctioning of the car. They say the car must have been "exposed" to some kind of heat source. In other words, it is all my fault and they are not going to fix it under the warranty! I have not exposed it to any kind of heat, except sun light! Has anyone else experienced this problem?
     
  2. Joe166

    Joe166 New Member

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    Sure, that's what everyone that exposes their car to a heat source says!:p

    Have they given you some idea what heat source they THINK might have caused this? They are obviously not going to roll over so you might as well start calling Toyota Customer satisfaction. Just be calm but persistent. Tell them as many times as you can that you have never exposed the car to any heat source and maybe you could see if an expert mechanic could give you some idea what could have caused this. Obviously you have to find someone who is very well qualified. I found a great independent mechanic by looking at the Click and Clack website (the guys on National Public Radio) and the guy has been wonderful for many years. If you already know one, great, but you have to appeal this stupid response. It would be much better if you had some idea what could have caused this damage.

    On the other hand, how much $$$ are we talking about? It is important to pick your battles intelligently. This might cost more to prove than is at issue. I don't mean don't argue with them, just don't spend a lot trying to prove something that might not be that expensive.
     
  3. Erikon

    Erikon Active Member

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    If it's something in the engine compartment getting hot enough to damage the fender, I would imagine there would be significant damage there as well! Does everything look alright in there, no melted plastic for example?
     
  4. Michaelvickdog123

    Michaelvickdog123 New Member

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    The fenders are plastic, and if the fender was fine when you took delivery, it would be extremely rare that the plastic would suddenly deform/bubble or crack without some form of catalyst (heat) to cause the changes in the plastic.

    If not from the engine comparment, and not caused by someone (say, a mechanic who changed your tires and used a heat gun to loosen a bolt or something), then the only other source I can think of is possibly coming from a recently paved asphalt...did you drive over a strecth of road that had been recently paved, and therefore, the surface of the road was still very hot?
     
  5. eglmainz

    eglmainz New Member

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    If this is only happening in one location, and on your fender, no less, they it would seem that something external (as in from in front on your vehicle) could have caused this.

    Could you please post a photo so that we have some clue of your damage? Could it be that a SUV, in parking lot, possibly parked very close to you, and their exhaust was within inches of you fender, while they idled their car for a while?

    As another posted indicated, if it were internal, there would be substantially more damage on the underside (towards the engine compartment) that would be causing the heat damage. If this was an external source, it's likely that Toyota has nothing to do with this. From the sound of the damage that you describe, it seems as though this may be your issue. Please let us know.
     
  6. mainemanx

    mainemanx Member

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    How about a picture?

    Could it be something other than heat? I have no idea of what, other than the previously well-documented tire flatulence phenomenon.
     
  7. Barefoot

    Barefoot Junior Member

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    The plastic siding on my house has a warped area where the previous owner had pushed the Weber grill before it cooled.

    You been tailgating before football games?
     
  8. Skoorbmax

    Skoorbmax Senior Member

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    Take picture, upload to photobucket, post it here.
     
  9. Rokeby

    Rokeby Member

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    There is a very,very slim chance that what you see is a botched repair
    on damage incurred during transportation. These are troubling words:
    "It felt like the fender was cracked underneath it."

    We may have to clarify terms here. Technically, the "fender" is the
    metal body panel above the wheel well. The bodywork in front of the
    wheel well is the plastic bumper cover. Which was it?

    I'm presuming that you mean the bumper cover.

    Is there any clearly noticeable difference in the appearance of the paint
    on the bumper cover and the nearby panels?

    Was there a crack or not?

    Had the paint "bubbled up," of were there waves in the plastic cover?

    Did you have the damage inspected at the same dealership where you
    purchased it?

    Yes, I am speaking of a remotely possible cover-up.

    And I hope that this is not the case.
     
  10. 32kcolors

    32kcolors Senior Member

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    Regarding the coverup, there was a poster who found out after he took delivery that a panel was damaged during transportation and repainted over and the way he found out was from logging onto the MyToyota owner's site and looking under Service Records. Check that and see if that's the case. There's nothing preventing a dealer from repairing any damage before selling a new car, but there should at least be an official record of it.

    If it's not a coverup or something from within the engine compartment, I don't see how the dealer can be held liable if it came from an outside heat source, in which case you have no choice but to treat it like a comprehensive insurance claim.
     
  11. Gail Hall

    Gail Hall Junior Member

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    Sorry about that, yes, I am talking about the bumber cover. Also, I found out that the paint wasn't bubbled up as I thought, but the plastic bumper cover was warped. There is no difference in the appearance of the paint in the warped area (no discoloration). I took the car in to the dealership that I purchased it from. I talked to the service manager and he said his people couldn't find any mechanical reason (such as something overheating) for this occurance. No, I haven't been grilling by the car. This was a question asked of me by the service people, as well. The service manager was baffled as to what could have caused it. I have asked to see the Toyota Service Represenative. I guess the represenative visits the dealership every month or so. I think the bumper cover would cost @ $700. I will have to take a picture and post it, just got the car back today from the dealership. Thanks for all the questions and comments. I will keep you posted!
     
  12. Skoorbmax

    Skoorbmax Senior Member

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    Sounds kind of like a defect to me and I hope they cover the repair for you. I don't think you should have to.
     
  13. Gail Hall

    Gail Hall Junior Member

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    Well, good news! Peoria Toyota, of Illinois replaced my bumper cover!! The Toyota Rep. came (from Chicago) and looked at my car's Bumper. I don't think they still knew why it did what it did, but I was told they would replace it free of charge to me. It was called a "Goodwill replacement". I was told by the Peoria Toyota service manager that Toyota "Cares about their customer's happiness" and I chalked it up to a lot of "fast talking", but in the end that is what Toyota did....they replaced the bumper cover, even though it was unclear why the damage happened, just to make me happy! Hopefully, they are looking at it closer to see if they can figure out why this happened.
     
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