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Bad Control Arm. Have to communicate with Toyota?

Discussion in 'Gen 2 Prius Main Forum' started by hans_fh, Nov 7, 2010.

  1. hans_fh

    hans_fh New Member

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    Hello! My 08 Prius with 35K made strange creeking noise when driven over bump or dip when it 's cold. The dealer have had the car for 4 days and they said the noise came from bad control arm.

    But they told me they cannot start working on this until they communicate with Toyota about the case. They said "bad control arm" rarely happens on Prius and they will have to "register with Toyota" before they can fix the problem.

    I don't understand. They are authorized Toyota dealer. And control arm is just a part every car has. Why they have to let Toyota know before they can fix my car?

    Thanks!
     
    #1 hans_fh, Nov 7, 2010
  2. edthefox5

    edthefox5 Senior Member

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    Already posted about this 2 days ago.
     
    #2 edthefox5, Nov 7, 2010
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  3. Patrick Wong

    Patrick Wong DIY Enthusiast

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    My guess is that the dealer's service manager wants to make sure that Toyota tech support agrees that the control arm is the problem, since this part's failure is rare. This will increase the likelihood that the dealer will be reimbursed by Toyota for the warranty repair.
     
    #3 Patrick Wong, Nov 7, 2010
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  4. SW03ES

    SW03ES Senior Member

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    +1, this is exactly the reason. Just be patient.
     
    #4 SW03ES, Nov 7, 2010
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  5. brownsnoutuk

    brownsnoutuk Active Member

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    A control arm isnt a part that goes bad from everyday wear and tear. They probably suspect youve been in a minor fender bender (or been off roading).
    I know the balljoint can be replaced, im sure they would have made it were the bushings could be replaced.
     
    #5 brownsnoutuk, Nov 12, 2010
    1 person likes this.
  6. hans_fh

    hans_fh New Member

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    Thanks for the answers. I just got the car back. They replaced "control arm sub-assy, suspen". And the noise is gone now!!
     
    #6 hans_fh, Nov 18, 2010
    The Critic likes this.
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