Koons Arlington Toyota

Good day to all. I purchased a 2008 low mileage certified prius on Feb 28, 2011 at Koons and within 24 hours I had the dash go completely out. I did not know what to do so I called the salesman and he said drive it in. I live 20 miles away but only blocks from Ourisman Fairfax Toyota. I decided to go by Ourisman because driving without a speedo, the ready light, the PRNDB, etc was freaky. The Asst Service Manager came out and had a look, mind you, I have only owned this car for 22 hours, it had koons front tags, stickers, etc all over it. He went in and talked with the manager and came to the conclusion that it was a bad combination meter that he may be able to get to reset by pulling a fuse or two? Well, it worked. I told him thanks and said I would follow up with Koons. He said if I had any issues to come on back to Ourisman. Koons told me since it was working, nothing could be done. 10 days later it failed again, this time the car would not even turn off nor could I remove the key fob. I called Koons and said I was bringing the car in and wanted a loaner immediately. Longer story short, took it in and it reset, they kept it for a week and said they could do nothing. I called Ourisman and they said they would be happy to assist and replace the combination meter. Guess who now has my business exactly 19 days after I purchased the car...... I will pick up my car from Koons today and drop it off at Ourisman Sunday night. THANK YOU! Jimmy Koons used to care about customers, I guess no more

 

It is a certified car with extended warranty and extended wrap maintenance. The dealers as usual do as they want. My mistake was buying from KOONS