XM Traffic Navigation Deal/Fighting

I received this Email from XMSIRIUS, and then a few days later, the same letter by Post. I have only XM NavTraffic on my Prius IV, and paid $119.00 or so for it for a year, which is to Renew in June. This letter came, almost too good to be true that prices were going down. As you can see below, I am instructed to call them to request the change in pricing.

WELL, their "Listener Care agents" do not know about this contract change, and I fought about this my first time I called (Before I got the letter by post), where they said this is not for those without radio service as well. Annoyed by this, I kind of gave up. There was somewhat of a language barrier as well, as I believe I am talking to customer service in the Philippines, and phrases were getting extremely repetitive.

Then the letter came today. I called again. The "Listener Care agent" again did not know about the promotion, and I spend 20 minutes explaining what is in the letter, and there is no fine print denying me this deal. She kept telling me not to worry, and that she is getting an error on her screen. I kept telling her there is a failure to communicate and I want a supervisor. FINALLY she sent me to "Customer Support". After spending time with him, he had no clue, kept telling me there is no "Lifetime Subscription" for traffic ....which I wasn't even asking for. Then he changed his story to "There is no deal for a 2nd radio", which I do not have! I kept insisting and reading the letter, offering to forward the email to him!

Finally he relented and found somewhere this price change as well as the credits due to me. So finally I will get a BILL, along with a $2.00 invoice charge (Since I refuse to let them auto-renew!) :rockon:.

I am letting you all know this, since you will have the fun of talking to them if you want to take part in this price change as well.

Wishing you ALL the luck!


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We are writing with good news that will impact your XM NavTraffic service.

Our records show that you are currently on a prepaid and recurring XM NavTraffic plan for which you were charged the rate of $9.95 per month.

Effective March, 2011, SiriusXM will reduce the price of XM NavTraffic service from $9.95 per month to just $3.99 per month. In addition, the total price for 1-year or longer recurring plans will also include additional discounts equivalent to 1 or more free months.

Please note that the NavTraffic service itself is not changing — just the subscription rates.

We want to make sure that all of our subscribers benefit from the reduced pricing — not just new ones.

If you'd like to convert your current subscription to the new, lower priced plan at this time, please call us at 1-800-XM-RADIO (1-800-967-2346). Our Listener Care agent will apply a prorated credit to your account for any unused period remaining of your current plan* for which you prepaid the higher price, and apply that credit towards the purchase of the new, lower-price plan.

We're pleased to extend this savings offer to our loyal subscribers. Please take a moment to call 1-800-XM-RADIO today to take advantage of the new XM NavTraffic subscription rates.

Thank you for being a SiriusXM customer.

Sincerely,

Joe Zarella
Chief Service Officer
SiriusXM

P.S. SiriusXM is not authorized to make changes to your account without your permission, so you must contact us if you want to change your current $9.95 plan to one of the new, lower priced plans. If you decide not to contact SiriusXM at this time, no changes will be made to your current XM NavTraffic service, and your service will automatically renew at the end of your current prepaid term to the lower priced version, at the rate of $3.99 per month.

*If applicable, the credit applied to your account will equal the number of months remaining on your current subscription x $9.95 per month, plus applicable taxes and fees, prorated to the date you call. If the credit applied to your account is greater than the cost of the new plan, you may request a refund for the difference. If your existing service is scheduled to renew in less than one month, you may not be eligible for any credits or refunds but your service will renew to the new, lower rate, automatically.