1. Attachments are working again! Check out this thread for more details and to report any other bugs.

No recollection of ownership satisfaction surveys

Discussion in 'Gen 2 Prius Main Forum' started by cycledrum, Apr 26, 2011.

  1. cycledrum

    cycledrum PSOCSOASP

    Joined:
    Apr 9, 2008
    8,245
    1,202
    0
    Location:
    NorCal
    Vehicle:
    Other Non-Hybrid
    Model:
    N/A
    Thinking back to the first months of 2009 Prius ownership, I have no recollection of new ownership surveys for the car. Couple days ago I just did a 2nd survey from a research firm about the Accord. It's smart to do a survey after 3 months of ownership because more impressions are formed by then. First month of ownership might just be honeymoon phase on a new car.

    Does anyone else remember doing one or two satisfaction surveys after buying your Prius new or used?
     
    #1 cycledrum, Apr 26, 2011
  2. jdcollins5

    jdcollins5 Senior Member

    Joined:
    Aug 30, 2009
    5,131
    1,338
    0
    Location:
    Wilmington, NC
    Vehicle:
    2010 Prius
    Model:
    III
    I received a satisfaction survey from Toyota about two weeks after buying my Prius. The dealership people pleaded with me to give them excellent ratings or they would get in trouble with Toyota. This particular dealership really did an excellent job so I was able to honestly give them good ratings.

    I agree that a few months later I probably would have answered several of the questions differently, with the honeymoon period being over. Also I would be rating my local dealership, which I have a much lower opinion, than the dealership where I purchased the car.
     
    #2 jdcollins5, Apr 26, 2011
    1 person likes this.
  3. Politburo

    Politburo Active Member

    Joined:
    Feb 15, 2009
    971
    208
    0
    Vehicle:
    2009 Prius
    I recall getting a survey similar to what was described above.. and my dealer also specifically requested high ratings, which probably caused me to rate them more stringently than I would have otherwise.
     
    #3 Politburo, Apr 26, 2011
  4. M8s

    M8s Retired and Lovin' It

    Joined:
    Sep 11, 2008
    614
    113
    33
    Location:
    Colorado and Arizona
    Vehicle:
    Other Hybrid
    Model:
    Limited
    The dealer probably filled it out and mailed it in for you as a free service.
     
    #4 M8s, Apr 26, 2011
  5. JimN

    JimN Let the games begin!

    Joined:
    Nov 26, 2006
    7,028
    1,116
    0
    Location:
    South Jersey
    Vehicle:
    2010 Prius
    Model:
    V
    I received e-mails for two surveys which I completed on-line. The 1st was primarily about the dealer. The 2nd was about the car.
     
    #5 JimN, Apr 26, 2011
  6. Gurple42

    Gurple42 New Member

    Joined:
    Mar 10, 2011
    354
    41
    3
    Location:
    Santa Monica, Ca.
    Vehicle:
    2011 Prius
    Model:
    Two
    My experience was the same as JimN. I was honest in my responses, don't know if anyone on the receiving end appreciated that.......;)
     
    #6 Gurple42, Apr 26, 2011
  7. cycledrum

    cycledrum PSOCSOASP

    Joined:
    Apr 9, 2008
    8,245
    1,202
    0
    Location:
    NorCal
    Vehicle:
    Other Non-Hybrid
    Model:
    N/A
    I received 2 online surveys from a 3rd party. First at about 1 month, 2nd about 3 1/2 months.

    Crazy thing, I just got another survey in the mail today for the Accord. A very long one. Maritz Research out of Toledo OH.
     
    #7 cycledrum, Apr 26, 2011
  8. billinmd

    billinmd Member

    Joined:
    Feb 27, 2011
    184
    28
    0
    Location:
    Bel Air, MD
    Vehicle:
    2020 Prius Prime
    Model:
    Limited
    Same experience here.
     
    #8 billinmd, Apr 26, 2011
(You must log in or sign up to post here.)