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My experience at the dealership.

Discussion in 'Gen 2 Prius Main Forum' started by Teh_Danzor, May 30, 2011.

  1. Teh_Danzor

    Teh_Danzor Junior Member

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    So about a week ago, I took my car in for standard maintenance at the dealer (Mike Smith Toyota in Paducah, Ky). Just an oil change. Pretty simple. I also wanted them to check out an error that I was having for a month before (which, I believe, was actually caused by my impatience, in retrospect). It appeared that I was the only person that came in that day.

    They took it in. I waited. Two and a half hours pass.

    They come back to me saying that they found the error was caused by a low voltage in the 12v system. So they checked the battery voltage. Completely dead. Cost for replacement? $280

    I tell them that I'd have to think about it. They tell me that I HAVE TO HAVE IT REPLACED, or else I would be stranded (if I could even get it started). I tell them I'd take my chances. Half hour passes. They finish whatever they were doing. I pay them my $30 and leave.

    I notice that my MFD is turned off. So I try turning it on. It's already on. It's just displaying a blank screen on the home page. I couldn't get it to display anything. Had to come back. About 10 minutes later, they give it back to me, working again.

    I go to a friends house.... I then go home later that night. Lights look a bit strange, but I figured it was just me, since I'm trying to notice if anything else is screwy. I get home and checked the papers. They charged me for an oil change. 12v battery was flagged for immediate attention. Brake pads were normal. Tire threads were measured as as having increased since the last time I was there. Or maybe it was the threads that were the same, and the brake pads that were different. I don't remember exactly. Anyway... I read on and notice that they put down $1000 worth of other parts that needed replacement.

    I put the car's MFD into maintenance mode, and checked the 12v battery status. It was around 10-11 average, when turned off, and 13-14 when turned on.

    I noticed that my maintenance sticker was not changed.

    I looked for any signs of leaks (since it was stated that a water pump was leaking). Found none.

    I checked the oil to see if it was replaced. Appeared to be fresh. Not sure about the level, since I didn't see a level indicator on the stick.

    And, finally, the lights bothered me to the point where I decided to check it out. The bulb is out.


    So..... what's going on here?

    Also, are there multiple water pumps? I had the one that was recalled replaced when I was there about a month or two ago, just to be safe. Now they're wanting about $400 to replace a leaking water pump.
     
  2. Patrick Wong

    Patrick Wong DIY Enthusiast

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    1. Your car needs a new 12V battery. If you are able to DIY install you can call around to the local dealer parts dept to see if you can get a price of around $139. Or you can install an Optima which will also require installing new terminal connectors, do a search if interested.

    2. If you wipe off the engine oil dipstick you should see two dimples on it. They indicate the minimum and maximum allowable oil level.

    3. Look at the engine coolant pump. This is on the side of the engine facing the passenger side, and has a pulley attached to it. Examine the inside of the pulley. If you see a pinkish stain that is evidence of a coolant leak via the pump bearing. Also look at the radiator coolant overflow tank (the plastic translucent tank mounted behind the radiator) and observe the fluid level within. If low, then replenish with pink Toyota Super Long Life Coolant.

    4. There are four coolant pumps: engine coolant, inverter coolant, cabin heater core, and coolant heat recovery system.
     
  3. kammssss

    kammssss Member

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    You mean you went to the "stealership." I got the same year Pri you got. And when I went in for a radiator flush, they listed every single thing possible to replace. It's just bait for suckers. I have 183k on my Pri, and it still runs flawlessly. And now about your water pump: do you see any pink stuff? That's how you know if you have a leak. I changed mines at 145k. And $400 is pretty good for a water pump. Peace.
     
  4. Teh_Danzor

    Teh_Danzor Junior Member

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    Thanks guys. Figured this would be the best place to find information. '05 Prius is quite a change from a '73 Ford. =P

    But I haven't noticed any pink liquids, when I checked last. I'll have to check again when I get a chance. I shall report any findings.
     
  5. bisco

    bisco cookie crumbler

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    are you driving to kentucky from illinois for service?
     
  6. gwalia

    gwalia New Member

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    Watch out for service departments at dealerships. Most of service reps are paid on commission. They are paid to sell you extra services and can be worse than sales people at dealerships.

    However in this case you need a battery. You an get an toyota battery online for 120 to 150 bucks. You can get optima battery with a kit for 200 and you can also get a prius style battery from batteriesplus.com. Optima is the best battery and Toyota oem is the simplest fix.

    I bought mine at "Toyota Parts" | "Toyota Accessories" | 1stToyotaParts.com and found the part number on priuschat forums.

    I had a worse experience at tracy toyota( tracy,ca). I took my car in for recall and was told that i need new water pump for engine( $480), Water pump Belt(170) transmission fluid change($200), ac filter(60), wiper blades, coolant replaced,etc.

    My car was 100 percent with no issues. I was worried because i cannot really ignore a leaking water pump. However i had replaced ac filter few days ago and $170 for water pump belt on top of water pump replacement was a big red flag. How can they charge 480 for water pump and not replace a belt during installation. I am glad they did not want to charge me another 170 for changing water pump gasket.

    I took my chances and decided to check my coolant level once i got home. It was full. I still ordered a waterpump and belt because i hate ignoring any kind of leak on my car. Called my personal mechanic and made an appointment. He could not find any leaks or crusting on the water pump. My car was 100% with no issues. I paid him $60 to replace my coolant and engine oil. I requested these just because car was in shop. He used toyota coolant as suggested by toyota.

    In the end i saved almost $1000 for not letting them touch my car. I am still concerned about them doing the recall. Not sure if they did any work. I have driven over 2k after this with no issues or drop in coolant levels.
     
  7. bisco

    bisco cookie crumbler

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    why oh why do we distrust dealers so? they sell us these wonderful cars after all. the dealer is your friend.
     
  8. 2k1Toaster

    2k1Toaster Brand New Prius Batteries

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    10-11 volts average does mean the 12v is dead dead dead and needs immediate replacement. Your dealership is correct in that you will be stranded no doubt whereever you parked it last when it finally gives up the ghost.
     
  9. Teh_Danzor

    Teh_Danzor Junior Member

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    Yep. Paducah isn't actually that far from where I live. Though, I'm going to be moving soon, so that will soon change. =P

    I see. I was worried at first that it was dying, but figured that since it was able to maintain a voltage around 13-14, that it was alright. I guess I'll have to look around some.
     
  10. Patrick Wong

    Patrick Wong DIY Enthusiast

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    No.

    The voltage reading of 13-14V when the car is READY only means that the DC/DC converter within the inverter is doing its job. This says nothing about the 12V battery's condition.

    The 12V battery condition is determined by measuring battery voltage when the car is IG-OFF, after the battery has rested for several hours so that surface charge is not inflating the voltage measurement.

    As an alternative to that approach, you had measured 10-11V when the car was IG-ON. The battery is under a moderate load when that measurement was done, and this also shows the battery is close to dead.

    Since I know that owners are easily confused by measuring battery voltage under a variety of conditions, my suggestion is that you determine 12V battery condition by leaving the car IG-OFF and turning on the headlights. If the lights are nice & bright then the battery is probably OK.

    If dim then the battery obviously is discharged and if more than 4 years old should be replaced. If less than 4 years old you can try recharging it overnight first.
     
  11. 2k1Toaster

    2k1Toaster Brand New Prius Batteries

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    Another simple test is to roll the windows up and down. It may be hard to judge brightness but a slow clunky motor twitch will be obvious.
     
  12. romad

    romad 2004 Prīus Base Former Owner (Sold 13 May 22)

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    Hmmm, my battery is almost 7 years old. Lights are nice and bright, windows operate smoothly. Guess I'll get out my Simpson 260 and take a few readings at the battery.
     
  13. 2k1Toaster

    2k1Toaster Brand New Prius Batteries

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    Those tests are when the car is not in READY. It would be surprising if your battery lasted 7 years, but not unheard of. As a general maintenance item they should be replaced every 3 years. However, since you are in California, your "cold" is like our summer high more than likely. :D Batteries dislike thermal shocks. In my climate where we get swings from -40 to +40, 3 years is a good life for a 12v. 5 years is pushing it. 7 years means it has been garaged.

    And compare the speed of the window going up when the car is READY versus when the car is just in ACC mode and not READY. There should be a difference. The greater the delta time, the worse the battery condition.
     
  14. xs650

    xs650 Senior Member

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    I'm about an hour from Romad with a similar climate. My factory batteries usually last at least 5 years. If I'm going to keep a car, I replace the battery at 5 years and I'm good until 10 years. Since I don't keep a car over 10 years, that covers it for me at the same cost as driving the car until the battery dies.
     
  15. romad

    romad 2004 Prīus Base Former Owner (Sold 13 May 22)

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    2k, by -40 to +40 I'm assuming that is in Celsius, so we're talking -40 to +104 degrees Fahrenheit. Definitely greater that I see. And yes, it is kept in the garage.

    I'm going to take readings at OFF, ON/ACC, and READY; both with lights on and off. That should give me a quick overview.
     
  16. 2k1Toaster

    2k1Toaster Brand New Prius Batteries

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    Is there anything else? :p Well other than Kelvin. ;)

    I meant garaged as in "trailer queen" or covered show car with a maintainer on it. Even if you park in a garage at night, if it is -40 outside, you are probably going somewhere where it will be parked outside for some length of time and cool down.

    OFF and ON/ACC with and without load will test the battery. When in READY mode, you are testing the dc-dc converter not the battery.
     
  17. Teh_Danzor

    Teh_Danzor Junior Member

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    Good point, I didn't think about that. :)

    I also believe it to be the original battery... so either way, it's probably time for it to be retired.

    It appears that I'm still pretty much a noob when it comes to the Prius. =P

    Oh, also, the driver's side headlight started working again. Hopefully I'll get enough time to investigate the water pump tomorrow.



    UPDATE: I looked under the hood. Noticed the engine coolant overflow was empty. That worried me. I popped the cap and saw there was some condensing fluid on the walls. There was a large drop/small pool of fluid at the bottom of the container. It was blue colored. The same blue as the windshield washing fluid.
     
  18. romad

    romad 2004 Prīus Base Former Owner (Sold 13 May 22)

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    Absolute Fahrenheit is the last of the 4 scales I know.

    OK, I see that in Ready the reading would be like testing a battery in a standard car where you'd be measuring the alternator output at the battery. I remember using a hydrometer to check the specific gravity in the cells of the old wet batteries - can't do that with sealed AGM units.

    And no, it never gets that low here in the Sacramento Valley of Northern California.
     
  19. The Critic

    The Critic Resident Critic

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    The water pump is a common failure on these cars. Look for a very, very faint pink crust on the inside of the water pump pulley.

    The left axle seal is also another weak point of this car. Did they also mention that?
     
  20. Teh_Danzor

    Teh_Danzor Junior Member

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    Nope.

    I decided I'll have a talk with them soon. I'll be getting everything fixed one way or another. This is the most expensive repair that would've been done, so its not that really big of a deal. And mechanical water pumps are a pain at times.... talking from experience =P