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100,000 Mile Service. New Odd Behavior

Discussion in 'Gen 2 Prius Care, Maintenance and Troubleshooting' started by TonyPSchaefer, Jul 28, 2012.

  1. TonyPSchaefer

    TonyPSchaefer Your Friendly Moderator
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    I took Priapus to the dealership for a 100,000 mile service. Part of this was done because at 100k miles I felt that I should perform some of the suggested maintenance. Part of it was because there was a clanging sound coming from the front of the car when I would turn.

    Having read Galaxie's post about what maintenance is needed and when, I was willing to accept certain items but declined others. It was mostly fluids and brakes. Here is the breakdown:
    1. Resurfaced rotors and replaced front brake pads
    2. Brake fluid flush
    3. Rear brake clean and adjust shoes
    4. Replace spark plugs
    5. Fuel injector cleaning
    6. Throttle plate inspection and cleaning
    The mechanic explained that the clanging was not the CV joint, which I originally suspected, but rather the front brakes.

    I got Priapus back on Wednesday and he immediately felt different. There was a constant physical feedback which I wrote off as "they let the air out of my tires." This was not the case as the tires were still at the pressure I set.

    Rather, I now think of it like it feels as though I can "feel" the gears rotating. Almost as though they are "tighter" than they were previously. It's not as bad as dropping into B-mode but it's sort of like that. And there are other things I find disheartening.
    • If the engine is not off when I come to a full stop, it will more often than not never shut down. I mean, almost an hour of driving and a two-minute stop, the engine will just sit there and idle at a low RPM.
    • When I let my foot off the accelerator, there is a more dramatic drop in speed than previously. Even to the point that he decelerates on minor downhills.
    • Even when I'm gliding (no arrows) I can feel this feedback.
    • I've only had a few days with him but achievable mileage is noticeably lower.
    I recognize that if a brand new owner typed the 'symptoms' I have listed, we would write them off and say that they need to get used to the car. But I have driven this car almost daily for nearly eight years. I drive the same route to/from work and know the mileage I should see for each segment. I have 100,000 miles of knowledge about this car. I know that something is very different and I don't like it.
     
  2. Patrick Wong

    Patrick Wong DIY Enthusiast

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    Try disconnecting the 12V battery negative cable where it attaches to the body for a few minutes, then reconnect. The purpose of that is to allow all ECUs a chance to power down, then reboot when you reapply power. Maybe that will help - and it won't hurt.
     
  3. gmcneil05

    gmcneil05 Member

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    They could of over tightened the rear drums and they are dragging.
     
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  4. PriusCamper

    PriusCamper Senior Member

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    Yea... I agree with the guy above. I mean if the dealer worked on your car and you gave them this thread to read (most of them don't read much) maybe you can show enough evidence to request the head mechanic to review the work of the person who worked on your car.

    Another idea is to jack up each wheel and see how freely it spins...
     
  5. Patrick Wong

    Patrick Wong DIY Enthusiast

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    Rear brake shoe drag would not explain why the engine doesn't turn off at a stop. However that might explain some of the other symptoms and it is a good idea to check that.
     
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  6. PriusCamper

    PriusCamper Senior Member

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    Is it possible that some minimum wage lot attendant at the dealership went joyriding and drove the car really aggressively ina way that damaged it? Is that a likely way all these symptoms could show up at once?
     
  7. Patrick Wong

    Patrick Wong DIY Enthusiast

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    If I was going to pick a vehicle to joyride in, a Prius would not be my first choice.
     
  8. josh2008

    josh2008 Active Member

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    Here is how to fix the issue where the engine won't turn off: bring vehicle up to operating temp and place veh in park with engine idling. Leave the car on, in park and idling until the engine shuts down. It can take a rediculous amount of time (up to 15 minutes) to shut down put it will eventually shut down. The car has forgot where the 'idle' position is of the throttle body. This is caused by cleaning a throttle body that had a lot of build up. The car will NOT stop idling until it relearns the idle position of the throttle plate, then the car will go back to its normal operation. This relearn procedure can sometimes be sped up by disconnecting the 12v for a few but you will also reset a lot of other info.
     
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  9. alekska

    alekska Active Member

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    They kept the doors open for a long time and have discharged 12-V battery. Computer now keeps the engine running to generate energy to charge 12-v battery. You can put a trickle-charger on your battery and top it up overnight.

    They have replaced the front/rear brake pads and they are rubbing against the rotor/drum.

    They swapped your transmission and put in one from a totaled car. You never know.

    - Alex
     
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  10. TonyPSchaefer

    TonyPSchaefer Your Friendly Moderator
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    So it looks like I'll be disconnecting the 12v.

    Thanks for ht thought, Josh. Since they did Throttle Plate work, perhaps this is why it's idling. I'll let you know how it turns out.

    As for the physical feedback I described, I'm not sure about the brakes rubbing but I'll jack up the wheels and spin them. I would describe the feedback as being more like driving on new tires (they're not) or on a metal grate. I'm half-thinking that they rotated the tires (perhaps accidentally) or that they are now ridiculously out of alignment. They allegedly didn't touch the alignment.

    As though that's not bad enough, I have noticed that the dash is bowed up above the glove box. It was never like that before. There is an extremely noticeable gap and the leading edge of the dashboard is sticking up. To top it off, the top glove box only opens a little bit and doesn't stay open if you pull it up.

    What a freakin' mess. I'm preparing to head out of town for a while and don't have time to deal with this right now. However, I will have my car with me and will visit friendly mechanics for their thoughts.
     
  11. TonyPSchaefer

    TonyPSchaefer Your Friendly Moderator
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    Nope. I had nearly 600 miles and 69.5mpg on the tank when I took it in. Though the mileage dropped like a stone, the mileage had barely moved. They merely move the car around the shop which wrecks the mileage. But I have to agree with Patrick: as much as I love my car, an '04 Prius is not exactly joyriding material. :)
     
  12. PriusCamper

    PriusCamper Senior Member

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    Before you leave town call the dealer and have them blow you off some more and then send a summary along with this this thread, as well as $100 to an attorney and have them write a a really quick five sentence letter on your behalf... There's simply way too many things that happened to your car when it was in their care that need an explanation and your lawyer is going to make their lawyer make the dealer do everything they can to make sure whatever they did to your car doesn't snowball into much larger lawyer fees!
     
  13. Patrick Wong

    Patrick Wong DIY Enthusiast

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    This is a known problem. The spring which holds the top glove box door open has broken out of its normal location and the spring end is pushing the dash panel up.

    If you do a search I believe you will find a post from one of our members who provided photos and a procedure about how to repair this.

    This happened with my 2004 a few years ago and I took apart the assembly and resecured the spring. IIRC, I drilled a hole in the plastic panel to secure the spring at one end.