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Question re: 75,000 mile service

Discussion in 'Gen 2 Prius Care, Maintenance and Troubleshooting' started by Julia2001, Aug 25, 2012.

  1. Julia2001

    Julia2001 Member

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    Good morning, friends.

    I have received a notice regarding a 75,000 service from my local Toyota dealer (shown below).

    As some of you know too well, I have already changed my oil and replaced my cabin air filter (and replaced my perfectly good old battery! haha couldn't resist).

    I will be having my snow tires put on in another 3-4 months so I'm not too concerned about the tire rotation piece at this point.

    However, I know that I am not capable of inspecting brake linings/drums and brake pads/disks or cleaning and adjusting drum brakes. I am thinking it might be sufficient to ask them to do that when they install my snow tires? Yes? If so, how much should I let them charge me for that inspection?

    Also, I was wondering if anyone knows of a link for Gen II owners to "topping off all fluids" that would show me where the fluids are, what they are, etc. so that I can do this piece myself?

    Also, do I need to "lubricate the drive shaft"? NO NASTY JOKES ON THIS ONE, PLEASE! ;)

    Offer is below. Thank you in advance for any thoughts.

    VALUABLE OFFER
    $74.95
    75000 Mile Scheduled Maintenance Service

    *Replace cabin air filter *Replace engine oil (up to 5 quarts) and filter *Rotate tires

    *Visually inspect brake linings/drums and brake pads/disks *Clean and adjust drum brakes *Top off all fluids *Lubricate drive shaft (if applicable) For Toyotas only. Hazardous waste disposal extra. Some models higher. Plus tax. Synthetic oil extra.


     
  2. bisco

    bisco cookie crumbler

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    that's not a horrible price, but they should do it for free when putting on snows. no problem waiting until then. your manuals show you where the fluid reservoirs are and toyota has provided a maintenance schedule in there. disregard any dealer advice beyond that. there are threads here detailing a few things you might want to do beyond toyota's advice if you plan to keep the car for a long time.
     
  3. Julia2001

    Julia2001 Member

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    Thanks, bisco. I do plan to keep the car for a long time. I hope to anyway!

    75.00 is a good price which did make me wonder whether changing my own oil and filter and stuff was worth the effort in the long run! But - I learned something in the process which I wouldn't have otherwise learned. That said, I also spent a lot of money on tools and the synthetic oil and good filter and all, so -- $75.00 really would have been a better way to go from that perspective since they would have done all of these other things as well.

    Of course, I always wonder if, when they see a "poor, helpless woman" coming through the door for these 75 dollar deals they smell easy prey and start trying to figure out what they can tell me is dreadfully wrong that needs to be repaired immediately for 575 additional dollars. :rolleyes:

    And then they would say, "We noticed that you changed your battery to an Optima Yellow Top. Why did you do that? We have SCADS of reports of those being undercharged, failing, and often blowing up at speeds over 25mph!"

    :eek:
     
  4. bisco

    bisco cookie crumbler

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    most dealers will try to upsell you. always refuse and do your research. you can always go back for anything at a later date. if they said anything to me about the optima, i would tell them to bring the car around 'as i'm leaving and will not be back'.
     
  5. Julia2001

    Julia2001 Member

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    Can you come with me? :)
     
  6. Rokeby

    Rokeby Member

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    Julia2001,

    When it comes to having your Prius serviced at a dealer, you have two choices:
    * Let the dealer dictate what will be done. This usually comes in the form of a
    dealer created "xxK mile service package." Typically it is not Prius specific and
    has many "checks" and "visual inspections" of dubious value, if even applicable.
    * You tell the dealer exactly what you want. For typical Gen II 5K mile servicing
    that would be oil and filter, tire rotation, and cabin filter inspection -- you should
    look at it, if it's not torn it can most often be cleaned with a vacuum or high pressure
    air.

    The key here is do not ask for a "xxxK mile service." Don't even tell them how many
    miles your car has. Just tell them what you want, Period.

    While I live in Maryland, each year I travel to my family's "farm" in the Turner, Maine,
    area. I routinely use Emerson Toyota on Rte. 4, north of Auburn for 5k mile servicing,
    even if it's up to 1k miles early, or I'll go up to 1k miles over just to use them. The service
    writers don't bat an eye at setting my tire pressures at 42f/40r, they'll show you the cabin
    filter without hesitation, and talking to the servicing tech is no big deal, no upsell pressure
    whatsoever. I've had my car serviced at five different dealers from Maine to Florida, and
    this dealer is my favorite.

    Two weeks ago I did a 5k mile service there -- it just happened to be at 75k miles ;-)
    It cost ~$65 dollars, so $75 isn't entirely out of line for the area.

    [Edit] The first time I used these folks, I took the service writer out to my car before I paid
    the bill. I then checked the oil level and tire pressures. They were both correct. This may
    have "set the tone" for my subsequent positive experiences there. (I do this at all first time
    dealer serviceings, they haven't all been so positive.)
     
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  7. Julia2001

    Julia2001 Member

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    Thanks a million, Rokeby! This is a very informative and much appreciated post.

    Thank you very much for taking the time.

    Julia
     
  8. richard schumacher

    richard schumacher shortbus driver

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    As a corrective to the dealer's natural instinct to upsell, always check the Scheduled Maintenance Guide that came with the car. If you don't have a copy see here:
    Toyota Parts and Service
     
  9. Julia2001

    Julia2001 Member

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    Thank you, Mr. Schumacher.
     
  10. bisco

    bisco cookie crumbler

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    ha, i thought you fixed it. :ROFLMAO: i don't remember seeing the details before. cabin filter, oil and filter and rotation make it a great deal imo. you can wait until you need another oil change tho, it doesn't have to be at 75,000 miles.
     
  11. Patrick Wong

    Patrick Wong DIY Enthusiast

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    The brake inspection should be free. This is because they will hope to sell you on a brake job, which you should resist - or at minimum, ask to be shown why your brakes need work. Don't accept the word of the service writer without going out to the shop and looking at the car yourself.

    There is no driveshaft to lubricate so don't worry about that.

    If you have not yet replaced your transaxle ATF, this should be done at 60K miles. This is a fairly easy DIY job if you have jackstands and the right tools including a 24 mm socket, 10 mm hex key socket, 1/2" socket wrench, torque wrench and breaker bar. Tightening torque of the drain and fill plugs is 29 ft.-lb. There are many posts about how to do that.

    Engine compartment fluids, working from left to right as you face the engine compartment:

    1. Windshield washer reservoir. This is a very large container that usually will hold bluish fluid. Fill this with windshield washer fluid. Since you live in an area with cold winters, buy fluid with methanol, rated to 0 degrees F.

    2. Brake fluid reservoir. This is a very small container that has amber fluid. The side of the container has marks for MAX and MIN fluid levels. The fluid should be near MAX. If not, use brake fluid from a new sealed container with a DOT3 rating. The reason for the "sealed container" business is because brake fluid likes to absorb water. Hence it is not advisable to use old fluid that has been sitting around for a while.

    3. Engine coolant reservoir. This is mounted behind the radiator and contains pinkish antifreeze. The reservoir has lines that show max and min fluid levels. If you need to add fluid to the radiator itself, you will first need to remove the large black plastic cover over the radiator since that hides the radiator cap.

    To remove the cover, note there are six plastic fasteners holding it in place. To remove a fastener, use a Philips screwdriver to rotate the fastener while applying upwards pressure on the cover. That will cause the fastener to pop up and release the cover.

    The plastic is somewhat fragile and you may break a fastener or two. No worries, just buy replacements at your local Toyota dealer's parts dept.

    The correct coolant is Toyota Super Long Life Coolant. Do not be tempted to use a cheap substitute. Note that this coolant will cost around $25 for one gallon, premixed with distilled water.

    4. Inverter coolant reservoir. This is mounted on the side of the inverter and contains pinkish antifreeze. It has max and min fluid level markings. If needed, remove the cap and add Toyota SLLC to the max fluid mark.
     
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  12. Julia2001

    Julia2001 Member

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    What a wonderful, helpful, informative post.

    Thank you so much, Patrick!
     
  13. Julia2001

    Julia2001 Member

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    Thank you. I don't know why they're pushing this service now anyway. I've only got 72,000++ on the clock!

    But I am very excited to have learned about the fluids. I'm going to go out straight away to see if I can identify them all.
     
  14. Julia2001

    Julia2001 Member

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    Checked all of the fluids and the only one I needed to top off was the windshield washer fluid. I printed out Patrick's kind directions and went over everything and am really grateful to be able to identify these things now, and to have very precise instructions as to what fluids to use when the time comes to top off the others.

    I'm also glad to have learned that there is no driveshaft to lubricate, and I am going to look into the matter of the transaxle ATF. I'm thinking that it was probably done at 60k, as the previous owners were very good about taking the car to the dealer on a very faithful schedule. I will check the records online to be sure, however. If it has not been done, I will learn how to do it and will do it myself IF I think I can handle the job! :eek: (Everybody run!!!)

    Thank you so much again, Patrick. I appreciate all the time you have taken to guide me along in getting to know my Prius better.

    Julia