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Questions for the first 5000M service.

Discussion in 'Prius c Main Forum' started by DKTVAV, Dec 18, 2012.

  1. DKTVAV

    DKTVAV Active Member

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    Just reached 5000 miles today but not sure how to do.

    1. Do I need to make an appointment?
    2. Is it available at any dealer? There's a dealer just about two miles away.
    3. What will they work on my car?
    4. How long is it gonna take? Can I wait or have to drop off and pick up later?
    5. I guess no Free rental?
    6. Can I do it myself and not voiding the warranty?
    7. Can I SKIP this and wait till 10,000 miles?
     
  2. TC400

    TC400 Active Member

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    1. I didn't need to you just go right in.
    2. I would assume its available at any authorized dealer. Maybe call to be sure.
    3. Yes they will work on your car. Rotate tires and check fluids.
    4. Took me about a half hour. Make sure they reset the maintenance required light. They forgot to do it on my and I had to go back down to the dealer.
    5. I did not receive a rental.
    6. I wouldn't skip out on this free service.
    7. SAme as above.
     
  3. JMD

    JMD 2012 Prius 4 Solar Roof

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    Call the dealer and Make an appointment wait around an hour for the car to be completed.
     
  4. Ashley7

    Ashley7 Active Member

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    I made an appointment, would have taken about 45 minutes they said, but I had them do some extra work, so I took their shuttle to work. Any dealership will do it. Because I drive so little, I waited 8 months for my car to reach 5,000 miles and had to pay for the service ($18.95).

    I don't believe doing it yourself will void the warranty, but you may want to keep some sort of proof that you did it. But it's free at the dealership, so unless you don't trust them or just really like doing your own, I would just have them do it.
     
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  5. DKTVAV

    DKTVAV Active Member

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    Mine is more than six months, Jun 3rd, so I guess I have to paid?
     
  6. RocMills

    RocMills Active Member

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    Wait a minute, why should we be penalized for taking longer to put in that 5,000 miles? That totally sucks. If they try to charge me for my free service, I will raise all holy hell.
     
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  7. rjdriver

    rjdriver Active Member

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    I'm sure the $18.95 was for the "extra work" you had them do. The way you worded the sentance gives the impression they charged you for free service because it so long to get to 5000 miles :)
     
  8. vtx1800r

    vtx1800r New Member

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    The free service is 6 mo/5000mi whichever comes first. It is in my service manual that way and also on toyota's online owners website Toyota Online Owners Manuals and Service Manuals . I have not heard anyone wanting to do the work themselves as waiting in the waiting area is still faster then doing it yourself overall if you have a competent dealer and schedule an appointment. As for charging for a free service, they did get paid by toyota. I would have a talk with toyota on getting a reimbursement as even at 8 months, there was no reason to charge you for the free service. Now if you have extra work done, yes they would charge for that work.
     
  9. RocMills

    RocMills Active Member

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    So if my car was nearly 6 months old, but only had 2,000 miles on it, the dealership would still have to give me this service for free? Is that correct?
     
  10. JMD

    JMD 2012 Prius 4 Solar Roof

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    Yes as long as you do not exceed the time or mileage requirement.
     
  11. JMD

    JMD 2012 Prius 4 Solar Roof

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    I'm not a fan of Dealer waiting areas but they have come a long way. The dealer where I live has free Starbucks, great free Pasteries, free hi speed wifi so bring your Tablet, and a few big screens. My tolerance is a good hour or 2 than I'm getting stir crazy. Saturdays seems to be a mad house, but if you can get off work early on a week day about 3:00 PM you can get in and out quickly. I sometimes skip the free car wash which speeds up the process.
     
  12. Ashley7

    Ashley7 Active Member

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    The $18.95 was absolutely not for the extra service, which was covered under warranty and completely free.

    It was explained to me that Toyota says 6 months/5,000 miles, whichever comes first. I had assumed they wouldn't be that strict about it, but they are. At least my dealership was. She did try to push it through for me, contacting her boss to request it, but they wouldn't do it. She said they can stretch it to seven months, but no further. They offered to bump me to the 10,000 mile service instead. I opted to pay the $18.95 and go back at one year for the next service. (I had already planned to do the oil changes at one year intervals, I just thought it was stupid to rotate my tires at 3,000 miles.

    If it had been more expensive, I would have put up more of a stink, and probably gotten taken care of. As it was, I could afford it, I didn't follow the guidelines, and the woman helping me tried to do it for me. So, meh. I was super annoyed, but didn't want to waste that much emotional energy on it.
     
  13. Ashley7

    Ashley7 Active Member

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    If you take it in by six (or maybe seven) months. If you want to try to wait, I would contact the dealership specifically and see if they are willing to do it. If they say they will, get it in writing.
     
  14. born_again

    born_again Member

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    I haven't gone for the 5K mile service yet, but I went for the 1000 mile inspection. They did it while I waited, and I got a goodie bag with reading lights, velcro ankle strap/pocket, hand sanitizer... all in one of those reusable grocery bags.
     
  15. KaliforniaKid

    KaliforniaKid 2013 Prius v Five 2012 Priuc c Four

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    I skipped the 5K "check-up" because I didn't want to wait a two-hour window to rotate the tires and check fluids.



    Yeah, my dealership has one of those foo-foo coffee machines that grinds the beans fresh for each cup, a 60-inch LCD TV, sofas, free wi-fi, pastries, cookies and clean rest rooms - but guess who monopolizes it all. The sales dudes.
     
  16. Rob.au

    Rob.au Active Member

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    Interesting. In Australia, you get a free 1000km/1 month check up only. The proper service interval is then every 10000km/6 months, none of which is free - rather the "Toyota Service Advantage" kicks in and the first 6 (ie. up to and including the 60000km/36 month service) are A$130 each.

    These can each be claimed up to 5000km or 3 months before or after they are due.

    One difference with us is the oil and filter change is required every 10000km/6 months.
     
  17. JMD

    JMD 2012 Prius 4 Solar Roof

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    For kicks I would call another Toyota Dealer in town and ask them if that is there policy as well. If they say no I would put all the maintenance through the more flexable and Customer Friendly Dealership. My guess is Toyota Corporate does not care, but this Dealership is trying to maxamise revenue at every opportunity with some dealership onlt rules. Also Toyota Customer advocate can override any policy and pay out. I have seen them approve warranty work after the warrenty period expired. To me it is worth a call to see what you working with. I have exited from places and severed relationships if I feel I'm being taken advantage of. A good service rep will be your advocate and try to get thinks like this approved.
     
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  18. DKTVAV

    DKTVAV Active Member

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    I just got back from Toyota of Huntington Beach, Orange County, SoCal with no problem at all.

    I asked before the agent writing down anything that I was 15 days late and nine miles over 5000 and just to make sure I don't get charged. He told me don't worry, everything is fine.

    The time on the paper work from the beginning and at the end is 36 minutes. I know they rotated tires, I checked before coming in, reduced air pressured down to 3.2 psi. They didn't reset both Trip A and B, the Maintenance Required message is gone and that's all I know. The other steps on the document I have no idea they've done it or not: 36 minutes from system input, go get my car the their shop, brought it back and gave the paper work to the cashier in the lounge I was waiting, signed and received the receipt (price is $29.40 before tax if charged).

    I got a coupon for 50% off regular car wash and a online redeem card for Unlimited Car Washers for 30 days Free.
    The dealership is not like high end as other posted of theirs: 42" screen, sofa, drinking fountains, parts dept., cashier ALL inside the Showroom. Got to mention restroom is a mess.

    I might change to a different dealership for next time.
     
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  19. DKTVAV

    DKTVAV Active Member

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    Update: they did not reduce the air pressure to 3.2 as stated on the paper work.

    I went to my garage to raise the air pressure to find out they didn't do anything. The pressure of all tires are the same before the service.

    So I guess they didn't do anything but the tire rotation. I marked the front and back before coming in. Also the pressure different between front and back I just checked, 2.5 lbs, proved that they did rotate them.

    In short, all they did were tire rotation and reset the warning message. I don't think they bother to open the hook to check anything else. No wonder it was so quick, 36 minutes in and out. I won't come back to this Huntington Beach, Orange County Southern California for any service in the future. Who knows the next 10,000 miles they won't change the oil and will do the same what they did today: tire rotation and reset warning message.
     
  20. Ashley7

    Ashley7 Active Member

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    The only other thing they do is check and top off fluids, I think? But they didn't even do that?