Marketplace dispute - please chime in

I don't much about steering wheels sold as a spare part, but did the wheel sell at a price where one might ordinarily expect an airbag and cruise control stock to be included in the price? I would imagine that an airbag is a very expensive piece, so if the steering wheel sold for a really cheap price, it would be unreasonable for him to expect anything else but the steering wheel.

Regardless of who is right or wrong, I guess it depends upon what your eBay reputation is worth. Maybe offer to pay for half of the return shipping cost? Maybe hope he won't leave you negative feedback in fear of you doing the same thing to him?

 

For $165, I don't know how one could reasonably expect an airbag in the package. Plus, I would guess the shipping price was probably pretty cheap. I imagine shipping an airbag would be expensive considering how dangerous they are.

 

The Buyer is being unreasonable. Who expects to buy an air bag for $150?

 

I wouldn't worry about 1 negative feedback and I wouldn't refund any shipping. You're being nice by agreeing to take the wheel back and refund that. This guy must never heard of 'buyer beware'. He should have not ASSUMED! something so ridiculous.

 

I would refund buyers paypal payment in full (including sipping) after buyer returns wheel at their cost.
I feel both of you are at fault and thus both of you should take the shipping hit.

 

By the conventions and standards we use here (how we upgrade, how we sell things, what comes bundled/a-la-carte, and costs) and in other car forums/enthusiast communities, you are in the right. It is completely unreasonable to expect an airbag to come with a steering wheel, given that it isn't something one upgrades, and costs several times over that of the wheel.

It's like expecting the car show girl on-display with the car at the car show to be included when you buy the car.

However, colloquial and car-illiterate usage of the term doesn't bother to make a distinction. It's like referring to a boat when you mean both the hull and the outboard motor. They are referred-to together and separately almost equally.

Depending on how you worded your ad (you haven't shown us yet), the buyer could be in complete la-la land, or somebody who knows exactly what he's doing and playing the game to see if he can find the occasional steal from the clueless/fencing seller... at no risk to himself other than having his money occupied for a time.

I mean, again, I think you're in the right... but it is possible that careless wording of the ad might have made you a contract that another could utilize to argue that you sold more than you intended to. This can be clarified/settled if we can see the ad.

 

The buyer had unrealistic expectations, and the seller unfortunately used a photo with extra items in it.

It's a good thing the seller wasn't selling a set of wheels and posted a picture of his entire car.

Buyer, shame on you...

 

Wow, how ignorant, I see a nice nav screen in the photo also, did he expect that to be included also? He should send it back on his dime and you refund his money. education ain't cheap, but you the seller shouldn't have to pay for his education.

 

My feelings are posted in the original thread...
http://priuschat.com/index.php?posts/1916938

Given the price, it's beyond any realm of sensibility that it would be inclusive of the airbag, trim, switches and hardware.

Again, if it looked to be that great a deal, as a buyer, I'd have asked the questions first - not whined, moaned and b*tched after the fact because of my own laziness in doing due diligence.

 

I have to disagree. I've been buying and selling on eBay with 100% feedback since the 90's, and been buying and selling car parts through various means for just as long. I looked at your ad, and considered it. I would have assumed that the airbag was included as well, because your picture very clearly included it and you made no mention at all that it's not included. I see no mention from your posted correspondence with him that he actually wanted the stalks or any other ancillary components not directly bolted to the steering wheel you offered.

Market price has no bearing on this discussion whatsoever as I've bought plenty of items, here included, for well below market price and that may factor into my decision to buy it at all. This guy probably didn't intend to sell his airbag to off set the cost if his upgrade, but you posted an ambiguous ad and I can't blame him for being surprised at what he received.

 

It appears the seller is not an experienced seller in the internet.
When you post a picture of the item, the buyer will expect to receive anything shown in the picture unless the seller clearly stated what is not included or this is a stock picture and not the actual item.
The price is irrelevant.

 

You should have posted a picture of the wheel just as the buyer would have received it unless you specified otherwise.

 

The buyer was obviously stupid for assuming it'd come with an airbag, as most people here would have done their research and at least visited the DIY thread on swapping out the steering wheel.

But there are lots of stupid people out there so you have got to be careful in your description and what you show when you sell.

 

I can see why the seller thought as you did, but I still believe in classified ads, you need to be really careful to describe what you are selling.

 

No such thing. You have to take the airbag out in order to remove the old steering wheel and you salvage it for the new one.

But like you, it was an ignorant buyer who didn't know any better and hence why sellers have to be careful in what they show and describe.