A Dealer To Avoid: Prestige Warren Toyota, Warren Michigan

Here's a Toyota USA email contact page, fwiw:

Toyota FAQs | Send Questions to Toyota Customer Service

Maybe if some other US PriusChat members (and any one interested) email them, and link this thread, it might get the ball rolling?

(If this doesn't seem a good idea, I can edit this down to a ".")

 

great thread. i'm glad your plastering their name all over the internet, these dealers need to be taken to task. unfortunately, toyota can't do much about their dealers except pull the plug, and that would probably take fraud or worse. generally speaking, most manufacturers are way more concerned about sales than anything else. i suppose it's the nature of the beast. if you find a dealership with a good service department, it's because they have an honest owner who cares about people.

 

The dealership should have used their discretion and provided some sort of extended warranty for the Engine and in the absence of the dealer acting, Toyota should have.

For those that lack the interest or time to do their own oil changes and want to take the car to the local dealer while the car is under warranty, I suggest they buy (from the parts counter or elsewhere as appropriate) the correct oil (5 qts of Toyota 0W-20 or compatible), oil filter and washer that comes with the filter and leave them on the passenger seat with a note to the service manager and another note pasted to the steering wheel about using the parts on the passenger seat. I also ask my dealer to only put 4 qts in and leave the 5th qt in the car for me to add later as needed. I take the latter precaution as my dealer over-filled my Camry Hybrid once; dealers are also notorious for using the wrong or generic weight oil.

 

^ Supplying them with parts and instructions and stipulations is a noble idea, but will do naught to prevent what happened to the OP. They can still over torque and forget the filter.

Dealing with them like that becomes laughable, there has to be a certain amount of trust. If you're standing over them, supplying them parts and instructions, that just isn't any way to get along. Put yourself in the mechanic's shoes: how would you react, to a customer like that? You're way better off to DIY.

I like what you're saying about Toyota's responsibility though, their hands are NOT tied, they could very easily take the dealership to task and give OP warranty extension.

It would likely cost them NOTHING in the long run, gain them a bit of respect. Their current stance benefits no one.

Addendum: added red text.

 

What you do is your decision but if it were me I would fight to the end. Write to the President of Toyota and turn that dealer in to the Better Business Bureau.