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Prius stuck in endlessly locking/unlocking door loop, drained battery, wouldn't start?

Discussion in 'Gen 2 Prius Care, Maintenance and Troubleshooting' started by PaulRivers, Nov 17, 2014.

  1. PaulRivers

    PaulRivers Member

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    I got the car running again, so no need to go into details on that (I used the physical key on the keyfob, you really do have to turn it further than you'd think, but that got me into the car, after several tries was able to get it to stop cycling through the locking/unlocking and was able to jump it).

    Got the 12v battery in my Prius replaced by the dealership in the last 2 years. Last winter, one day my Prius refused to start even though it had been running fine earlier that day and was parked in a semi-heated garage. Jumped it and got it working.

    Last Friday I went to get out of my car and my Prius kept beeping at my any time I had the door open, and the clock on the dash seemed to be a little dim. I doubled checked that the keyfob was in my pocket (and not in the holder thingy), eventually the car seemed to lock fine and I went up to my apartment. Didn't drive the car until this morning.

    This morning I come down to find that keyless entry does not work, nor does pressing the unlock button on the keyfob. (The car is parked in heated underground parking fyi.) About every 1 second on repeat, the car is making this sound like it makes when you hit the lock/unlock button from the inside of the car, so it seemed like it was stuck in an endless loop of locking or unlocking. I go back upstairs, leave my key fob in my apartment (which is around 300 meters away or so), come back down - it's still on the loop making that sound.

    I get into the car with the physical door key, try starting it - the lights will come on but the car doesn't seem to actually start. And the endless lock/unlock loop starts up against once I turn the car "off". I got upstairs and switch to my other backup keyfob. Come back down. Car is still in the endless loop. Try to start it again, car still doesn't seem to start, but this time when I turn it "off" the endless lock/unlock cycle finally stops. Do finally get it running by jumping the battery, then it seems to run fine.

    xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

    So I bring it to the dealer, and the guy their rather vehemently insist there must be something wrong with my keyfob. First he immediately confidently assures me that I just need to replace the battery in the keyfob, which makes no sense. Then he changes to saying he thinks the lock button on the keyfob was stuck down, which doesn't make sense either as like I said it continued doing it even when I removed any keyfob from being anywhere near the car. The dealership guy tells me - and yes I'm serious here - that the dealership won't work on any problem that they cannot reproduce at the dealership. He tells me if I want them to look at it there's a $150 diagnostics fee. I've seen a lot of bizarre dealership stuff, but this is the first time I've seen them actively trying to get me not to spend money on my actual problem at the dealership. So I had to leave.

    Has anyone else had a similar problem or any suggestions? I live in Minnesota, and I'm freaking out a little that I'll come out to my car to find it needed a jump at -5 degrees some day this winter. (Which fyi I know from experience, if your battery doesn't have a charge it can freeze in the winter and you can't jump it until it's warmed up again.)
     
  2. KK6PD

    KK6PD _ . _ . / _ _ . _

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    It sounds like your 12 is shot. You mentioned you had to jump it a while back? Anytime you kill a battery enough you have to jump the car, that battery is just a problem waiting to bite you in the nice person. Get yourself an inexpensive Volt Ohm Meter, and read the battery with the car off, if it's under 11 volts, and the more under it is the worse off the battery is. Also in cold country, that will snap what pathetic little life your battery might have had, right out of it!
    If you have not done so, spend the bucks for a Yellow top Optima. You need the Longevity of a Yellowtop. Cold Crank Amps in a Prius is less important!
     
    #2 KK6PD, Nov 17, 2014
    Last edited: Nov 17, 2014
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  3. kenoarto

    kenoarto Senior Member

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    It just gold very cold. Your 12v battery is under stress again. Start troubleshooting by replacing the 12v and your FOB batteries (same cost as diagnostic)!
     
  4. Jams

    Jams New Member

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    Not sure if this is where I should ask my question.....just joined. It would seem I need a new battery, as I had to have my car boosted today. Any idea what a dealership in Ontario might charge?
     
  5. kenoarto

    kenoarto Senior Member

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    Battery, without a common 25% off coupon, is about $225 at dealer. Optima battery about $150 at Advanced Auto. Install it yourself in less than an hour or $100 at dealer. Sucks to have to pay so much for such a tiny battery.
     
  6. PaulRivers

    PaulRivers Member

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    If it simply died the second time, I wouldn't even be posting, I'd just be assuming it was the battery. What I don't understand is the endless loop lock/or unlock cycle it got stuck in. A little worried there's something else wrong, like a malfunctioning sensor. It's not the only "ghost in the machine" experience I've had with the vehicle. While nothing dangerous has happened, I've had weird things happen like if I turn off the car then open the door in a certain combination the car comes back on on it's own. The first 3 times it happened I thought it was my fault, but after several more times I was 100% sure I wasn't hitting the power switch again.

    The bizarre thing about the previous time I had to jump it was that I had replaced the battery not to long ago, I had driven the car earlier that day, there was nothing obviously high drain on for the car (headlights seemed to be off, and interior lights wouldn't have drained the battery in the 4-8 hours between when I had last driven it), and it was inside a tuck-under garage so it wasn't even outside in the cold - probably 50 degrees in there.

    I'll go the the dealership...uh, another dealership tonight, and have them test the battery and see if it's good. If it's not maybe I can get it replaced under warranty. Will try switching around which keyfob I'm using as well...and keeping my cell phone charged.
     
  7. PaulRivers

    PaulRivers Member

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    It still makes the "constant locking/unlocking" thing bizarre and unexplained though. And the battery was inside in a well heated underground garage.
     
  8. PaulRivers

    PaulRivers Member

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    Interesting info. I'm going to have the battery tested and if it's bad see if I can get it replaced under warranty, but if that doesn't work out maybe I'll replace it anyways. Something weird is going on.

    It looks like it's $150 on amazon -


    Even if I don't want to replace it myself, I can probably buy it and get a local shop to do it for a minimal charge. The dealership did a crappy job last time anyways, don't see an advantage in using them again.

    I have done all the work already in order to be able to get at the battery and jump it, so replacing it myself might not be to hard. I have an indoor well heated garage to do it in as well. I just vaguely remember reading something about special steps being needed with a Prius battery above just unscrewing the terminals from the old one and screwing them back on on the new one.
     
  9. kenoarto

    kenoarto Senior Member

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    Dead batteries cause all kinds of weird things to happen on a Prius (though this is the first I've heard of a door locking loop). Don't bother with using the other FOB, as the batteries are equally old. Spend $1.50 on a new 2032 it only takes 10 minutes.
     
  10. kenoarto

    kenoarto Senior Member

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    Did you know there is a jumping port under the hood?
     
  11. Patrick Wong

    Patrick Wong DIY Enthusiast

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    The car gave you a few clues last Friday that the 12V battery either needed to be charged, or else replaced. Unfortunately you ignored those clues.

    The symptoms that you noticed regarding the door lock easily could be the result of abnormally low voltage on the 12V bus. Since your existing battery is two years old, your first step should be to put it on a good charger overnight, set to the 4A range. If the battery that you purchased two years ago has Toyota TrueStart labels, then it should be covered under warranty in the event it does not hold a charge.

    Regarding a replacement 12V battery, if you buy an Optima you should make a special effort to measure the voltage of the new battery and if it is much lower than 13.0V, put it on a charger, 10A or 4A range, and make sure the battery is fully-charged prior to installation. Many recent purchasers of that brand have reported their new batteries were in a partially discharged state.

    Battery alternatives include the Exide AGM sold by Exide battery dealers, and the GS Yuasa sold by Toyota dealership parts departments. The Exide battery is covered by a 4 year warranty. Now that the GS Yuasa is covered by the Toyota TrueStart warranty (prorated to 7 years), I think it is a very reasonable alternative.

    There are several posts about how to replace the 12V battery. I suggest that you unbolt the brake power supply which is a large black rectangular box adjacent to the battery, for improved access to the battery. There is no need to remove the wiring harness connector to the brake power supply.

    One issue is that you need to remove and replace a vent duct for the traction battery which runs above the 12V battery. That duct is held to the fender with one screw, which is very easy to lose. If you use a bit of grease or Vaseline in your socket, that should hold the screw in place until you get it started.
     
    #11 Patrick Wong, Nov 17, 2014
    Last edited: Nov 17, 2014
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  12. Jams

    Jams New Member

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    Thanks so very much.....now I will have an idea...of the approximate cost.
     
  13. 69shovlhed

    69shovlhed Surly tree hugger

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    One more thing about the optima: unless optima makes-- and you can find-- a battery with special prius sized terminals, you will need to replace your battery cable terminals because the prius has some stupid mini sized battery posts. the optima I got from advanced which was supposed to be the correct battery had regular sized posts and I had to rig up a different positive terminal and replace the negative cable. not difficult but not worth the trouble either.
     
  14. kenoarto

    kenoarto Senior Member

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    The Optima and all the other batteries have been available with Prius sized terminals for several years. Just be sure to order the correct battery for YOUR SPECIFIC Prius.
     
    #14 kenoarto, Nov 17, 2014
    Last edited: Nov 18, 2014
  15. Jams

    Jams New Member

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    Thanks for all the input.
     
  16. KK6PD

    KK6PD _ . _ . / _ _ . _

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    Do it yourself. It's about as hard as changing your shoe!
     
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  17. GregP507

    GregP507 Senior Member

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  18. GregP507

    GregP507 Senior Member

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    You need to take two videos. One to document the mechanical problem, and one to document the behavior of the service guy, to show to the manager, so he can see how this guy is losing him business.
     
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  19. PaulRivers

    PaulRivers Member

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    The second theory was that there was something jammed up inside the keyfob. I already replaced the keyfob batteries a year or two ago, and they still worked fine otherwise, so the "jammed up keyfob" or "defective 12 volt battery" seem like the most likely cuplrits other than "bizarre electronics problem".
     
  20. PaulRivers

    PaulRivers Member

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    Yeah, thanks for the mention, but there's a few drawbacks of that:
    1. The one under the hood had a "protective" plastic pieces around it that make it difficult to attach a big battery jump clamp to
    2. To get under the hook you have to be able to get into the car first anyways, to hit the lever that unlatches the hood
    3. I was parked in an underground parking space with the front of the car facing the wall, it was actually much easier to get into the trunk to hook up the battery jumper than it was to try to get at the one under the hood
    4. The under the hood location also doesn't have an easy flat surface to place the battery jumper on. I've done it before, it can work, but going directly for the battery in the trunk is actually easier.

    Thanks for the mention of it though.
     
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