Unauthorized Warranty Work

what brake pedal recall? there was a steering shaft recall

 

Political shakedown? What in the hell are you talking about? And its the gas pedal not the brake pedal.

And why not get a new pump even though you changed yours out 2 years ago. Its a brand new pump there installing. Its all free.

 

sometimes my brain is in neutral. most times actuallyya, the gas pedal thing is appropriate for people who like to pile mat on top of mat. princess and the pea syndrome i suppose. but there's no way your phone can get caught under there, unless it's from 1989.

 

Or you can be paid for parts (pump)you replaced on your own dime. They had bad pumps and are willing to make it right with owners.

 

Around here garage can perform any work without authorization if it doesn't exceed $20. And they have authorization from Toyota to do the recall, so it is fair game.

 

You are mistaking the recalls as unauthorized warranty work. What they did were safety recalls.

If they wanted to make unauthorized warranty repairs, they would change your hv battery or combination meter and charge toyota

 

They told you about the recalls when you were there. Since they neglected to get a signed waiver from you, they were required to do the recalls. Fault lies on the service writer

You can't opted out of mandatory recalls

 

I wouldn't take car to that dealer again if you feel that way. I mean I feel the same way when the doctors work on my body.

was the inverter pump you put somehow better then the new one they put? Or you concerned they did not bleed air properly?

 

Oh those bastards

 

L O freakin' L.

At times I feel sorry for the dealer having to deal with nuts. Toyota wants the dealer to perform what they feel is safety improvements to your car. FOR FREE! The dealer is under pressure to perform these recalls when your car appears on there service log. They have to show Toyota that yes I did offer this insane person safety improvements to his car FOR FREE but he see's a big conspiracy with this so we made him sign a waiver as most likely this kind of addled person would most likely sue us if something happens to his car. Welcome to America.

 

I think you can focus on either the words recall and warranty....or the word "unauthorized".

Listen, I personally feel if a optional recall is offered, I'm going to have it done....for a lot of good reasons.

But if it's not a mandatory and required recall? Then whether it is done or not SHOULD be the choice of the respective owner.

Yes...I'd recommend to everyone...just have the recalls done. BUT...

Warranty Work, "Optional" recall work? The dealership should NOT be doing this on their own without the owners OK.

This is different from a situation where the recall is presented as being a safety issue and is mandatory.

Whether it is a "optional" recall...or just any work...I expect my service department to allow me to authorize the work before it is done.

If the dealership is worried about any legal ramifications? Then by all means the service visit should include clear signed statement that the owner is choosing to opt out of the "voluntary" recall. But then conversely...the owner should have the expectations that the work will NOT be done.

 

i think the guilty party here is the incompetent governmental regulatory agency.

 

Most warranty issues are based on reasonable expectation, framed within the expressed warranty. Both come into play, and the manufacturer should understand this, therefore the expressed warranty should satisfy reasonable expectations. The expressed warranty, clearly spelled out, should also play a role in setting a reasonable expectation with the customer who signs on the dotted line.

When things go awry, it's usually when the two are mis-aligned. Mis-communication is easy to address by pounding the appropriate line in the warranty with the index finger and saying, "See?" When something fails which is not in the warranty, and the expectation is that it should be, the fault is either with an unreasonable customer, or an inadequate warranty. In either case, adjustments are required.

A good dealer doesn't appease to cranky and unreasonable customers who hope to benefit by making trouble, because it will eventually backfire by showing everyone else that they can benefit by making trouble too. I've always believed that the best defense is to stick to the facts, and the best dealers will do that.

 

Back on the farm, we had an issue where the local machinery dealer had their serviceman came out and installed covers over all the exposed electrical contacts. He said it "wasn't optional" and they were required by law to do it, and they also sent us the bill for the service call.

Of course we took most of the covers off, and contested the bill for it, but it was obviously a panicked decision by someone high up in the company, worried about liability. Anyway that company has long since gone out of business. Probably because it was run by people who made hysterical decisions.