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Your prius order experience

Discussion in 'Gen 4 Prius Main Forum' started by texasshawshank, Jul 21, 2016.

  1. texasshawshank

    Joined:
    May 6, 2016
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    Location:
    Houston
    Vehicle:
    2016 Prius
    Model:
    Three
    If you ordered your prius, how long did it take to receive delivery? Did it come from Japan directly, or from other regions?
    I ordered my Three w/ ATP roughly a month ago, and I was told by the dealer it would take about 8-10 weeks for delivery.
    But I read from this forum it took some 3 months.

    Besides, is there an order tracking system?

    Thanks for sharing,
     
  2. Maggs

    Maggs Junior Member

    Joined:
    May 31, 2016
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    Location:
    Northern New Jersey, USA
    Vehicle:
    2016 Prius
    Model:
    Three
    I went to the dealer, told him what I wanted - Prius 3 with ATP in Black. It was delivered the next day.

    Another dealer in NJ had the car and my dealer got it from them. The dealer he got it from is actually closer to where I live, but I went to the dealer who works with Costco.

    Why does it take so long when you order a Prius? Is it the color or the package?
     
  3. booke02

    booke02 Active Member

    Joined:
    Mar 25, 2016
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    Location:
    Israel
    Vehicle:
    2016 Prius
    Model:
    N/A
    Prii are only manufactured in Japan. There will always be some local stock in your area, or nearby, but with all the variations of trim, options, and color you may have to wait for the next shipment to get the spec that you want. I ordered mine in late March and got delivery in early July - that was about 14 weeks.
     
  4. 'LectroFuel

    'LectroFuel Senior Member

    Joined:
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    Location:
    San Juan Capistrano, CA
    Vehicle:
    2018 Tesla Model 3
    Model:
    N/A
    My Toyota dealer told me that a Prius Four w/ ATP and PCP in Midnight Black Metallic and Moonstone interior (and no black console insert) would take about 3 months and that this configuration is very unusual. That was sort of weird because I thought a black exterior went well with a white interior. The next morning, I got an email that the car was at a dealer 50 miles away. They transferred the car to my dealer and I got it that afternoon.

    I don't think they have an order tracking system. They miscalculated the delivery of my car by 3 months.
     
    KrPtNk likes this.
  5. booke02

    booke02 Active Member

    Joined:
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    Location:
    Israel
    Vehicle:
    2016 Prius
    Model:
    N/A
    At least the error was in your favor!
     
  6. HobbsNick

    HobbsNick Member

    Joined:
    Jul 16, 2016
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    Location:
    Newcastle, U.K.
    Vehicle:
    2016 Prius
    I ordered through Lease Plan, the order then went to a local dealer. I went for the second from the top model Business Plus with 15" wheels, it normally comes with 17" and by going for the smaller ones l've saved money on the tax.We choose the Decuma Grey and the only additional item we ordered was mudflaps, which are dealer fitted. The dealership have said the estimated delivery date is October, so from when we ordered it we were looking at 12 to 15 weeks. They also confined it was being built to order in Japan.
     
    #6 HobbsNick, Jul 22, 2016
    Last edited: Jul 22, 2016
  7. Jim in NC

    Jim in NC Active Member

    Joined:
    Oct 18, 2015
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    Location:
    Myrtle Beach, SC
    Vehicle:
    2016 Prius
    Model:
    Four
    When I bought my Prius Eco 2 it was off the lot.
    However, after I decided to trade up I had the dealer order it for me exactly as I wanted it - a 4 w/ ATP & PCP and black interior. I was only flexible on color, but only wanted the blue or red.

    When my order first went in, they said it could be several weeks. After 4 days, the salesman called and said they got the exact car I wanted. It was intercepted from a delivery to another dealer. All in all, it took maybe 1.5 weeks.

    Glad I got the blue, although I'm starting to appreciate all the colors on this car.
     
  8. pakitt

    pakitt Senior Member

    Joined:
    Aug 10, 2009
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    Location:
    Colorado
    Vehicle:
    2021 Prius Prime
    Model:
    Limited
    My car was delivered directly from Japan, via some central hub in Holland or Belgium (I don't know where Toyota has its central shipping receiving hub).
    No tracking system in EU that a user can access - only the dealer knows that.
    I ordered my on March 21st, arrived at the dealer on June 8th (I think - that's when I saw it standing there waiting for me ;), and delivered to me on June 21st. So 3 months all in all.
    My car was not coming from a lot, but BTO.
     
  9. texasshawshank

    Joined:
    May 6, 2016
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    Location:
    Houston
    Vehicle:
    2016 Prius
    Model:
    Three
    I contacted my sales today after four weeks since I placed the order, and he couldn't find any update to the order. So it does seem like there is no car in the region to my spec in the area and it will come from Japan directly.
    Based on my another experience, it appears Toyota has a much less efficient supply chain than Mercedes. When I placed the other order in, the dealer has a systems that can track the order all the way to the production plant, within a few days I received a VIN number and I was able to know exactly in which stage the vehicle was in (Planned, In production, Shipped, etc.)
    Finally it took 9 weeks for the car to arrive at the dealer. Now with my Prius, there will be approximately 10-14 weeks ahead based on your feedback.
     
  10. pakitt

    pakitt Senior Member

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    Location:
    Colorado
    Vehicle:
    2021 Prius Prime
    Model:
    Limited
    At least for Germany the number of built-in at the factory options is extremely limited. Hence, they can build the car regardless of whether customers placed an order or not, if deemed useful to do so (to reduce leadtimes or depending on material availability).

    When I ordered my Gen3 back in Aug. 2009, I was told 3 months at least of delivery time - it arrived 1.5 months later really unexpectedly. The dealer said it happens very often. This is also why I like to buy BTO rather from whatever they have on the (very limited) lot.

    Buying from lot as in a super market where often you have to compromise on what you want otherwise they don't have in the color, with that option, etc - no thanks. I am spending a huge amount of money, I want it exactly as I wish.

    With Gen4, if they didn't loose almost 2 weeks to deliver it to me because of the ProTect body paint sealant they had to apply (which seems to be working really well BTW), it would have taken 2.5 months. Which is quite fast, considering also the 2 stops that Toyota suffered due to an earthquake and supplier issues due to an accident.

    I read on the Toyota Germany FB page though, of customers that need to wait for the RAV Hybrid until November....
     
  11. WeiW

    WeiW Junior Member

    Joined:
    Jul 26, 2016
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    Location:
    BC Canada
    Vehicle:
    2016 Prius
    Model:
    Technology
    If it is identified in the Toyota system to be built, it is most likely 3 months until delivery date.

    I ordered the Advanced Technology in Blizzard Pearl on April 21 with the dealer, which they put into the Toyota system first week of May. The car arrived in dealer on July 12. This is in Canada at West Coast.

    I emailed the sales manager bi-weekly for an update. Apparently Toyota dealers in Canada do not have access to real time production information in Japan and the system in Canada is not updated very frequent for Prius. In May and June, the system only says "June Production". The last day of June, the system then displayed the estimated arrival date of July 15. The sale manager said that typically they would have more real time information if the car is built in North America.

    I guess the supply chain systems in Japan and Canada does not really talk to each other.
     
  12. pakitt

    pakitt Senior Member

    Joined:
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    Location:
    Colorado
    Vehicle:
    2021 Prius Prime
    Model:
    Limited
    EU and Japan systems also don't talk to each other. My sales manager said he only knows if a car is available to delivery, when it hits EU by ship, or after it leaves Japan (on the ship). But nothing before that.