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08/Gen II Prius - inverter and inverter pump relationship

Discussion in 'Gen 2 Prius Care, Maintenance and Troubleshooting' started by Jennifer M. Ramos, Aug 12, 2016.

  1. Jennifer M. Ramos

    Jennifer M. Ramos New Member

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    I signed up to post since I am having trouble searching for topics specifically related to inverter issues.

    My car is an '08 with about 120k miles on it. That seems to be about the time things fall apart.

    I originally had the inverter coolant pump replaced during the recall in Feb 2013. Late June of 2016, I took it into my local shop to read codes when lights appeared on the dash. They said it was my inverter pump and they couldn't fix it per Toyota, due to the recall. I drove it to Toyota to check this after a very unfriendly phone call with their customer service line (they were defensive and accusatory). I had paid for another replacement pump in late 2012, but it was the one for the gas engine (hence the confusion). Since the inverter pump had been replaced under recall, they wouldn't be replacing it again free of charge, so I drove it back to the shop. The shop kept the car for a week. It was a total of about $750 to replace the part and read the code.

    THREE WEEKS LATER...While an hour outside of town doing a photo shoot in a rural area, the underside of my car scraped a driveway with a sharp cut-off/drop. There was no way around that, and you know this car sits low. Not ten minutes down the road everything lights up again. I pull over and look to see if anything is leaking very obviously and I see nothing out of the ordinary. When I restart the car, I have warning lights but not as many. I made it home.

    The next day I take it back to the same shop and they say the can't read a code. Basically, they reset it. No more codes. I take it to the dealership and they claim it's the inverter pump. The shop I used says it's a genuine toyota part and the dealership should warranty the part. The dealership's service rep is smug and says it's not a Toyota part number. He eventually ends up conceding it is a Toyota part but purchased from a third party. I drive it back to the shop. They determine it's the inverter, not the pump.

    The inverter, they say, is a $6k part (new) so they look for a used part. They find one, and end up keeping the car for three weeks. When it's finally installed they say they want to keep it a day to drive it around and make sure it's ok. Pretty sure they didn't do that.

    I needed my state inspection so I took the car in and was told it failed because it needed to be driven around 30 miles after the battery had been disconnected (for the repair). I did that and as soon as it hit 30 miles, not only did everything light up along with the AC blowing warm humid air, the red emergency brake light came on along with a loud continuous beep, just a block away from the shop. The brake wasn't as responsive as normal. This made me panicky.

    I had a very serious encounter with the shop manager who later told my husband he could smell the coolant when I pulled in and there was a leak. He said when there is no coolant, everything starts to shut down. I'm still waiting to hear back

    Is it time to cut my losses? I love my car. I have paid this shop around $2000 for this series of repairs, add to that rental car for the trip we couldn't cancel. I feel they did something wrong with June inverter pump install and that caused the actual inverter to fail. I am guessing the leak would indicate a bad pump. I'm only guessing this from all the internet and forum searches. Not sure what to do now. Anyone have experience with this?
     
  2. JC91006

    JC91006 Senior Member

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    Someone obviously doesn't know what the heck they are doing there. Charging you $750 for an inverter pump is more than what the dealer would be charging you.....the people trained to work on these cars. The replacement of the inverter pump and the inverter should take no more than 1 day, it's a pretty simple job. This shop seems incompetent and it'll just drain your pocketbook if you keep using them for the Prius

    I think if your car has overheated and there's damage to the engine, you probably should just cut your losses and invest in something newer. I suggest you trade this in and move on.
     
  3. Jennifer M. Ramos

    Jennifer M. Ramos New Member

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    It was around $500 for the part/labor and $250 for the diagnostic test, they said, because they had to take things apart to get to it. They have the one Prius guy and he doesn't come in on Mondays. That always throws in two extra days of waiting each week.
     
  4. JC91006

    JC91006 Senior Member

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    It's really is a simple job, it doesn't require anything other than the removal of 1 headlight to get to the pump. $250 to determine the problem....is just crazy. The car will spit out a code in a minute with a proper code reader. I don't think a dealer will charge more than 1 hour tech time to do this diagnostic.....which will run you around $120 - $150
     
  5. Jennifer M. Ramos

    Jennifer M. Ramos New Member

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    On the receipt they called it a powertrain diagnosis (actually $196+tax). Still more than the dealership would have charged, which I know, since I had talked them out of charging me. But it's always their word against mine. That's the problem. If I take it to some other place for repairs, I void all warranties on their work.
     
  6. JC91006

    JC91006 Senior Member

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    I don't really like a business where I have to argue and lead to a "their word against mine" situation. That is an awful relationship to have with a repair shop that you pay good money to repair your car.

    I would find another shop or simply to go the dealer.

    What exactly have they done to your car so far? What parts have they replaced?
     
  7. Jennifer M. Ramos

    Jennifer M. Ramos New Member

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    Well, we regularly go to them for oil changes, inspections, and general repairs for our cars, and they've always been no-nonsense, straightforward. The repairs from this summer are outlined in the original post though I understand it's verbose. Most recently they replaced the inverter coolant pump and roughly six weeks later, the inverter. I honestly think the inverter pump they installed was bad causing the inverter to fail. I should have word in the next half- hour concerning what they think happened with this most recent repair - the inverter for which they kept the car for 3 weeks. Again, knowing the inverter is a $6k part, new, is what would keep me from going to the dealership. They wouldn't install a used part to bring down the cost. Also, when I took it to the dealership to have the code read, they said it was the inverter pump. They said that part was on backorder and they couldn't get one for 7-10 days. Little did I know....
     
  8. JC91006

    JC91006 Senior Member

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    If the part is on backorder, nobody else should be able to get it. Unless what was installed wasn't an Original Toyota part.

    Just so you know, you can go to ebay and buy a used inverter for about $200 or less now. So maybe they installed a bad part? I just don't understand 3 weeks to install inverter, that's a 2 hour job at most
     
  9. Jennifer M. Ramos

    Jennifer M. Ramos New Member

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    Oh don't get me started. They're a very popular shop. The hybrid guy doesn't work Mondays. The manager is spread thin, running a pizza shop out of town, etc. So getting him to follow through means showing up and standing in front of him saying, "Did you call?" All of this because I expected they would follow through on the inverter pump warranty. So they searched for an inverter and said their chain uses this one supplier and they warranty their parts for 2 years. I was sold on the warranty aspect. The part was $713 and the labor was $392. plus tax.
     
  10. JC91006

    JC91006 Senior Member

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    I think this comes down to incompetence of the mechanic or the shop. Whether the part was not the correct part, a bad part, incompetent repair, whatever....it doesn't matter. They should cover it. If you charged the repair on a credit card, I would just dispute all the charges and move on. Give the credit card company all the details of how the car keeps getting more problems after the repairs and they can't correct the issue to your satisfaction. Tell them you no longer wish to let them work on your car as they seem to be damaging it more every time. The bank should be on your side.
     
  11. Jennifer M. Ramos

    Jennifer M. Ramos New Member

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    So here's what happened. They replaced the inverter pump. They drove it around for 50 miles to make sure none of the lights came back on. We're never going back. It passed inspection. I would love to dispute the inverter. I don't know how feasible that is, but it's an excellent suggestion.

    I'm trying to rule out any other logical possibility that the invert pump went out when I hit that driveway bump (nothing I searched suggested that) or that it was anything independent of the inverter pump.
     
  12. edthefox5

    edthefox5 Senior Member

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    What a horrible story. I bet the original installation of the Invert coolant pump was not done right. After you install the pump it may have gotten air into the Inverter coolant pump loop and they never bothered to bleed it. That will almost guarantee poor pump coolant circulation if its there at all. And there's no Inverter coolant temp gauge you can see. There's no engine coolant temp gauge either. Which is really really stupid.
    if there's a Inverter coolant perfomance issue you will never know about it till the Inverter shuts down from overheating. When that happens you won't get far.
    I am showing my age here and I mean no disrespect to you or your family but I don't understand it when there's car issues and mechanics and service advisors involved why your husband does not step in. It must be really hard for you to deal with all these people about a car. I see that alot on this site. It must be generational.
    What I am getting at is it kind of puts you in charge of your cars welfare so here goes:

    Older Prius eat engine oil. You must check the oil frequently because if you don't you will run the car so low on oil it will destroy the motor.
    Keep it at the full line. Always. Oil change the Prius takes 3.5 qaurts. Not a drop more.
    We see this alot. No one checks there oil anymore.
    Do this every Saturday morning after the car has sat all night and all the oil in the engine has drained back into the pan.
    While your under the hood take a look at the Inverter coolant reservoir. It has a full line. Get a black sharpie and highlight the line. I bring a small flashlight with me and hold the flashlight to the side of the reservoir and it shows really clearly the level. We will check the Inverter coolant performance in a second. Next using the flashlight check the Engine Coolant overflow reservoir by holding the flashlight to its side.
    It also has a full line that you can highlight. Its under the black plastic cover on the front of the engine. Its a white reservoir.

    The using the flashlight look at the front of the motor. Its on the passenger side. There's a belt on the front. Find it. Look at it and see if it has any cracks in it. keep an eye on it. Then look below the belt on the splashpan under the engine and look for green specks. That will alert you to the pump is leaking antifreeze. The belt's only job is to turn the engine water pump. No belt no waterpump and the engine will overheat. You will never know if the belt falls off till you see an engine icon on the dash. Too late...engine severely overheated. My original belt at 75,000 miles looked really bad after I took it off. I would not go past 80K miles on the original belt. The cost of its failure is extremely high and could total the car.
    Now lets check the Invert coolant pump performance. With the hood still open make the car READY. The engine may start it may not. Doesn't matter. Take the black cap off the Inverter coolant reservoir and look into it with a flashlight and you should very good agitation of the fluid in that tank. Should be bubbling in there reflecting good pump circulation. If good put the cap back on. This whole inspection takes less then 2 minutes.
    if your not willing to do this religiously you will have alot of aggravation in your life.

    This is really basic maintenance of any car. But given the fact that there's really not alot of operational gauges in a Prius just idiot lights your forced to monitor its health much more than a regular car. You kind of have to discover any issues before the car does. Not good. A used Prius is a poor choice for some people.

    PS: Its very unlikely whatever you scraped affected the Inverter coolant pump. Its on the top of the engine. It also routes coolant through the transmission too but the to and from hoses to the trans from the Inverter reservoir are mounted very high on the trans.