Dealership transaxle fluid change nightmare

I am 100% certain that it was transaxle fluid as I touched it and it was rad it was not cooland either. so there is literally absolutely no way to get more than 3.5 quarts in? I know The complete procedure and understand that it flows back at the fill hole but I am wondering if maybe they filled it through some tube to somewhere else in the car .

What else could they have possibly done? Would either and overfill or in underfill or a plug forgetting has a hybrid system overheat?

I am on the way to pick up the car right now should I tell them that I actually know quite a bit about the Prius and that I know the Phil process for agent to you and Jen three and then neither could possibly take 6.5 quarts in? When should I do if he swears up and down if that's what they did and that that has been corrected?

The vehicle is still under the comprehensive warranty and I would be thrilled if they could just replace the transactional and the inverter if I took it to a different dealership that wasn't so concerned about CYA would they be more likely to do something like this?

 

It was definitely 6.5 quarts, he said it to me over the phone, in person, and my 2nd invoice from when I picked up the car said it(along with their mistake)

The first invoice said "Transmission fluid drain and refill, 89.99$" he tried to tell me it was 140 for a flush but I told him that I was not interested in any kind of flash they have and only want a drain and refill and that's when he came back with that price.

I thought it was strange because it did not break it down by labor and parts and nothing on the sheet mentioned anything about the number of quarts of fluid they used or the type. Usually for example if I get an oil change it will say 4x 0W 20.

Would these problems potentiay be caused by them putting in the wrong type of ATF? I have a car now and it seems to drive properly and they did clean up all of the transmission fluid in the engine compartment.


I am concerned about long-term damage I just cannot see how the transaxle could spew out fluid without causing damage unless there is some type of overflow bleed valve or something of the like. So you guys think that my next step is to click the contact us link and contact Toyota corporate? I suppose my plan is to attach the PDF from the last service and then the PDF they just gave me that says that they fixed my problems by leveling the car draining the fluid and ensuring the proper amount of fluid is in the car.

Should I ask for a warranty extension? Sorry for all the questions I have never dealt with something like this, and I have no idea how to properly deal with corporate Toyota. The only thing I truly want is for my car to be just as reliable as it was two days ago before I had a routine maintenance done.

Thank you all very much for your help

 

They most certainly did change the transaxle fluid because I had a brand new red clean fluid in the engine compartment and the fluid that comes out of a Prius with 30 K on it is definitely black . I don't think you quite read my thread carefully as they told me the reason that my car shut off and gave the red triangle and was billowing smoke out was because they put in 6.5 quarts instead of the standard 3.5 and I triple verify that they seriously say that they got 6.5 quarts in.

I can't tell if they are lying and this is a CYA situation and they did something even dumber than putting in far too much fluid and are afraid to admit it or if somehow they managed to get 6.5 into the system. Obviously they could not have done that through the Fill hole as it will only allow 3.5 before it just falls out the side.




I have the car in hand and it seems fine all though maybe less mpg but could be in my head.(again, I had it serviced yesterday, broke down this morning, and then 2 hours after I got it back to them by tow truck they tell me I can pick it up and that all they had to do was drain some fluid.

When I call corporate Toyota what exactly do I ask for? What kinds of things are they capable of? Are they just going to tell me to piss off because I have the car in hand? Ideally what I would want is the inverter and the transaxle preemptively replaced is that possible, Can corporate Toyota order such a thing? Could I get them to say that if my transmission should ever feel that they will replace it for free due to this incident? What about a warranty extension? The dealer said that it was not necessary because they swear no damage has been done.

What are the odds that if they did put in 6.5 quarts and I drove normal speeds for 15 miles and stopped as soon as the hybrid overheat came on that everything will be fine?

Also how could too much transaxle fluid cause a hybrid system overheat?

I greatly appreciate all of the help guys thank you.

 

Here is what they put on the service sheet for the 2nd visit


THE CUSTOMER STATES THAT THE VEHICLE WAS DRIVING NORMALLY
BUT THE WHOLE TRIP THE BATTERY WAS LOSING POWER THE WHOLE
TRIP AND THEN AFTER TEN MINUTES THE CUSTOMER SMELLED SMOKE
AND THE HYBRID SYSYTEM OVERHEAT CAME ON AND POPPED THE HOOD
SMOKE WAS BELLOWING OUT AND THERE IS TRANSMISSION FLUID ALL
OVER THE ENGINE
DURING THE DRAIN AND FILL PROCESS WE ACCIDENTALLY OVERFILLED
THE TRANSMISSION BY APPROXIMATELY 3 QUARTS CAUSING THE
OVERFILL OF THE TRANSMISSION TO COME OT OF THE SYSTEM TO
SMOKE ON THE EXHAUST
WE LEVELED THE TRANSMISSION FLUID LEVEL TO MANUFACTURE
SPEC AND TEST DROVE VEHICLE AND TESTED ALL COMPONTENTS
WORKING TO SPEC NOW


How does fluid "come out of the system" without causing a leak?

 

Thanks for the response!! Two caveats however first I drove the car home after the service about 10 miles, and I checked under the car before I left and saw no leakage and checked under the car while it was parked in my garage before I left this morning and there was still no leakage. It is only while I was driving on the road and had the sudden smoke and overheat and the fluid on the engine compartment I also checked on the ground and still no fluid on the ground anywhere . Second there were no codes throne and I was able to start the vehicle 30 minutes later to move it slightly.

 

So what do you guys think I should do, what kind of powers does corporate Toyota have? What kind of things have you guys gotten in the past? What should I demand?

Truly the only things I would feel comfortable with would be either a preemptive inverter and transaxle change by a different dealership or to trade in my car for a new car even though it's Brand new and I owe more on it than it is worth.

Thank you guys so much for all the help so far it's been a real blessing.

EDIT: also one more question would just the inverter and transaxle be the problems? Or would Mg1 or mg2 be a problem also, or are they included in the transaxle? Is that even feasible that I would be able to get these parts replaced or to get a new car? I just seem like they're going to train roll me until the warranty runs out because I only have 5000 miles left.

 

I like this theory but there was no fluid in the engine compartment when I picked the car up, I always check before I leave a "mechanic". The first sign of transmission fluid was the next day when I drove it at normal speed and got the overheat message.

I have connected a scan gauge and the temps seem normal, inverter at 136F max and mg1/2 at 150F max. During a 30 min drive.