IPM Extended Warranty (Canada?)

Discussion in 'Gen 3 Prius Care, Maintenance & Troubleshooting' started by chancharles, Feb 28, 2017.

  1. chancharles

    chancharles Junior Member

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    I am from Canada and own a 2010 Prius. Recently, I have got this "Check Hybrid System" message and the dashboard lit up like a Christmas tree.. Brought the car to dealership and have the IPM Transistor replaced (cost >$2k). I checked various forums and noticed that this particular component/issue is covered by some extended warranty after the 2014 ECU software recall in the US.

    I called Toyota to see if they would honor the same extended warranty in Canada. They flatly declined.. Do I have other options? Does anyone have the same issue in Canada and are you able to recover some of the cost?

    I think it's unfair that they extended this warranty only in the US and not globally. Obviously, whatever software fix they put in is not enough to prevent the problem from happening.
     
  2. Mendel Leisk

    Mendel Leisk MMX GEN III

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    I agree. What's your kilometers, over the 160,000 limit?
     
  3. Siward

    Siward Active Member

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    That makes me nervous. I live in Toronto too.
     
  4. chancharles

    chancharles Junior Member

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    @Mendel Leisk I am around 127k and my car was bought new when it was out.
     
  5. Siward

    Siward Active Member

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    Isn't the hybrid warranty 8 years / 160,000 in Canada?
     
  6. Mendel Leisk

    Mendel Leisk MMX GEN III

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    Yes:

    upload_2017-3-2_6-27-39.png

    Maybe a miscommunication with them? Actually: the dealership should be on top of this.
     
  7. chancharles

    chancharles Junior Member

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    Both the dealership and Toyota Warranty Canada claimed that the IPM transistor is not part of the hybrid system.
     
  8. Mendel Leisk

    Mendel Leisk MMX GEN III

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    Googling, on this page:

    Green Car Congress: Toyota recalling about 701,000 Gen 3 Prius vehicles in US over software issue in inverter assembly

    They say that IPM stands for Integrated Power Module, and that the IPM is inside the Hybrid Inverter Assembly. Up the page, Toyota Canada's warranty says the "inverter" is warrantied for 8 years or 160,000 kilometers.

    My impression: not only do we not get the extended warranty, they're attempting to evade their responsibilities as defined in their their original warranty. Maybe @Tideland Prius can comment?
     
  9. Tideland Prius

    Tideland Prius Moderator of the North
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    Well that is just weird. The inverter (as far as I know) falls under the Hybrid Warranty so if the transitor isn't part of it, then what is? the plastic casing?

    Try taking it to another dealer (might be fruitless if TCI just flat out denies it). Also, call TCI again (hopefully you get a different representative).

    @Prius Team might be able to respond but keep in mind that they're part of TMNA and not TCI so different jurisdiction.
     
  10. chancharles

    chancharles Junior Member

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    Called TCI twice.. Finally got an official statement:

    The IPM, even though it's inside the Hybrid Inverter Assembly, is NOT covered under the Hybrid Component Warranty.

    They claimed that if IPM is covered, it would be listed explicitly in the manual.

    I expressed my disappointment and disbelief on this but there seems to be no way they are going to change this position. Not sure whether there's anything else I can do.
     
  11. Mendel Leisk

    Mendel Leisk MMX GEN III

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    Sounds like Toyota Canada is pulling a stinker... :cautious:

    Class action suit? (n)
     
  12. Tideland Prius

    Tideland Prius Moderator of the North
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    Well that's ridiculous. What exactly does "inverter with converter" cover then?
     
  13. Mendel Leisk

    Mendel Leisk MMX GEN III

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  14. Mendel Leisk

    Mendel Leisk MMX GEN III

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    I'd hate to see this just fade away. Toyota Canada is saying something inside the the inverter is not covered by the inverter warranty. Wasn't this item precisely the focus of the recall?? And Toyota USA, post recall,was issuing 15 year warranty extensions, IIRC??

    Would it be worthwhile to make a small claims court application?
     
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  15. chancharles

    chancharles Junior Member

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    I can try CAMVAP or contact these guys directly: Contact Us | Consumer Law Group Class Actions to see if I have a case.

    Either way, it's going to take a while. However, I feel that this is bigger than my own issue and affects every Canadian Prius owner.
     
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  16. Mendel Leisk

    Mendel Leisk MMX GEN III

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    Yes.

    If you just go through small claims court, and the decision was in your favour, would that set a precedent I wonder, start a cascade.

    It doesn't seem a tough argument for a lawyer: to say that something physically inside the inverter, part of the inverter circuitry and paramount for inverter operation, is part of the inverter.

    And on the other hand, for Toyota to argue against this, isn't going to win them any popularity contests.

    @Prius Team will hopefully weigh in; it might not be technically their bailiwick, but who else have we got.
     
    #16 Mendel Leisk, Mar 11, 2017
    Last edited: Mar 11, 2017
  17. Mendel Leisk

    Mendel Leisk MMX GEN III

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    Would this excerpt from the Toyota USA warranty extension amount to an acknowledgement that the IPM is an inverter component?

    upload_2017-3-11_12-27-4.png

    Also, regarding:

    Did Toyota Canada say under what (if any) warranty the IPM is covered? For example, Comprehensive, Powertrain, Major Emissions and so on? Or is it just unwarrantied, lol.

    The wording of the Hybrid-Related Components Warranty is worded a bit more extensively in my 2010 Sales Brochure, not sure if that might be ammo:

    IMG_6430.JPG
     
    #17 Mendel Leisk, Mar 11, 2017
    Last edited: Mar 11, 2017
  18. Tideland Prius

    Tideland Prius Moderator of the North
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    Yes. I would think if the OP did his/her due diligence and did the recall per the manufacturer's suggestion and it still failed, then it's up to TCI to fix it.

    Also, it's silly to say "well if it was covered, it would've been mentioned." Err, no. It's like having a bulb fail within the 3 year new car warranty and then being denied claim because "the tungsten filament failed and not the glass bulb. If the filament was covered, we would explicitly mention it". No, the bulb doesn't work because of the filament.

    It's implied because the component resides inside the warrantied part and is a required functional part of said warrantied part.
     
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  19. Gasketblower

    Gasketblower Junior Member

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    Ok so I had the Code P0A94 .. and after weeks of research I managed to convince one of the Dealerships to take my vehicle in under warranty I am in Canada . Dealers here are big time haters on warranty repair. anyways I had bought my own Inverter Pump and was gonna try to repair it all myself but since it was covered I got the dealer to replace the Inverter Pump at the same time and they charged one 1.5 hours for that on my Dime total Price i paid for inverter Repair and Inverter Pump replacement was 305 Cad after taxes which was fair considering that they said they replaced bunch of parts inside the Inverter .. Got the car Back went home and as soon as I open the hood .. I noticed right away that they over filled my Reservoir which makes me thing they did not bleed the system properly and I saw both Coolant Hoses going into the inverter were not fully seated in which made me think they had either Rookie mechanic working on my car or they guy just did give damn about the quality of work. I called the Service Advisor back which is very nice guy and explained the situation and sent him photos of my current situation and how it should of been done based on very Popular Youtube vide by professional . He told me to bring it back tomorrow morning which I did at 8 am and I was there till 9:30 am and they said they had the foreman work on it and that he made sure everything would be good .. so as soon as they were done i pop the hood and check the spots my entire under hood was covered with water as if they did full rinse down and its -13 C outside so i was very upset right away and they had underfilled the coolant reservoir this time and the hose seemed out of place still I have pics of all of it .. It seemed like once again they didn't do much other then they removed some coolant out .. I went back in to see the service advisor and brought him and showed him and his like well that's no good .. You can go talk to my Service Manager to see what can be done. As soon as I entered the service managers office i felt Negative vibes coming off the guy, he immediately went on defensive mode would not look at any of the photos i was showing him and kept repeating I have full confidence in my Forman that he did his job .. anyone with basic mechanical skills can see they butchered this job and they just trying to cover it up.. anyways I hope to Never go to Toyota Dealer again .. If it was not covered under warranty I would not have been there .. I was lucky enough that were able to resolve the issue of my car being in limp mode which happened to be known Issue with Gen3 Prius inverters and is Covered under WEP 05 or whatever they called it .. Sorry for the long ramble but this was not pleasant experience and few days later my ABS and bunch of other lights came up which I think it’s my rear wheel bearing I was getting code for right rear speed sensor , I am now starting to think that it was the wheel bearing that caused the P0A94 because I kept resetting the codes and engaging regen braking , I just order moogen wheel hub assembely to have the wheel bearing replaced which has the speed sensor inside here is some photos of the louse job they did
    IMG 7657 hosted at ImgBB — ImgBB
    IMG 7661 hosted at ImgBB — ImgBB
    IMG 7663 hosted at ImgBB — ImgBB
    IMG 7695 hosted at ImgBB — ImgBB
    IMG 7694 hosted at ImgBB — ImgBB
    I have feeling they didn’t even touch my inverter guts they just replaced some hoses and they didn’t even put those on correctly
     
  20. Mendel Leisk

    Mendel Leisk MMX GEN III

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    Can you put some paragraph breaks in that?

    Thought, getting the inverter pump is a royal pain, requires inverter removal. The sand pounder: you can see it from below, it's right there, but it's fastening bolts require access from above. A real bonehead design-fail by Toyota...