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Web failure on Multimedia System software update for Prime

Discussion in 'Prime Main Forum (2017-2022)' started by dstrevel, Aug 24, 2017.

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  1. dstrevel

    dstrevel Junior Member

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    Saw a mention that there was a software update available for the 2017 Prime and tried to download it from the web page shown below. But clicking on the red button just triggers a Javascript web server error. I called Toyota Customer Service to report it, they confirmed the error and presumably they will be working to fix it as of 5pm on August 24 2017.
     
    #1 dstrevel, Aug 24, 2017
  2. priuscatprimeguy

    priuscatprimeguy Senior Member

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    You do know that Java only works with Internet Explorer, all the other browsers have discontinued Java:coffee:
     
    #2 priuscatprimeguy, Aug 24, 2017
  3. priuscatprimeguy

    priuscatprimeguy Senior Member

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    Well, so much for that theory. Tried Internet Explorer got the famous error page. I even downloaded the latest Java, no luck there.:cry::coffee:
     
    #3 priuscatprimeguy, Aug 24, 2017
  4. alexcue

    alexcue Active Member

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    Ummm am I missing something? what link are you guys referring to?
     
    #4 alexcue, Aug 24, 2017
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  5. priuscatprimeguy

    priuscatprimeguy Senior Member

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    Toyota Downloads
     
    #5 priuscatprimeguy, Aug 24, 2017
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  6. alexcue

    alexcue Active Member

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    #6 alexcue, Aug 24, 2017
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  7. scm2000

    scm2000 Active Member

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    Safari on a Mac still allows Java.. but makes it some kind of an event to use it with a lot of security prompts.
    Firefox as of my last update still supported it happily.
    Chrome wont' touch it.
     
    #7 scm2000, Aug 24, 2017
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  8. joachimz

    joachimz Senior Member

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    downloaded via Safari and Chrome on my Mac ... now i guess i need to read up on what's new and install it ... gee ... shouldn't have looked at this thread, I have more important things to do :D:D
     
    #8 joachimz, Aug 24, 2017
  9. joachimz

    joachimz Senior Member

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    from the site:
    This update is designed to improve the performance of your multimedia system. Updates include the following:
    -After reprogram from map SD, map won’t be displayed
    -“Low Fuel” pop-up message is not displayed
    -Continuous rebooting
     
    #9 joachimz, Aug 25, 2017
  10. kevins007

    kevins007 Active Member

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    Can someone please point me to the place in the manual that gives directions on how to update the unit?
    I appreciate your help.
     
    #10 kevins007, Aug 25, 2017
  11. CharlesH

    CharlesH CA HOV Decal #5 on former PiP

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    Are we talking about Java or JavaScript in the browser? Other than the first four letters of their name, these are two totally unrelated things! JavaScript is is still alive and well. As mentioned by one poster, browsers are discontinuing support for embedded Java applications. The latest Firefox (54.x or later) dropped Java support, except on their Enterprise (ESR) version. Microsoft Edge (the successor to Internet Explorer on Windows 10) dropped it. Google Chrome dropped it. Microsoft Internet Explorer still supports it. I am not an Apple person, so I cannot talk about Safari.

    If the Toyota update requires use of embedded Java, it is effectively useless.
     
    #11 CharlesH, Aug 25, 2017
  12. Bob Comer

    Bob Comer Active Member

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    Javascript and Java aren't the same thing, all browsers support javascript. Toyota's update page is javascript.
     
    #12 Bob Comer, Aug 26, 2017
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  13. Prodigyplace

    Prodigyplace Senior Member

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    Java is not Javascript. They are 2 completely different things even though the names are confusingly similar.
     
    #13 Prodigyplace, Aug 26, 2017
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  14. Bob Comer

    Bob Comer Active Member

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    And it's still broken btw...
     
    #14 Bob Comer, Aug 26, 2017
  15. mercat68

    mercat68 Active Member

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    These are the fixes for the 7" screen. The broken links are for the 11.6" MFD and you can't get to the download screen with the version details. I started a similar thread about the problem (which has nothing to do with your browser - it's on Toyota's end):

    Software update just released for 11.6" head unit! | PriusChat
     
    #15 mercat68, Aug 26, 2017
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