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Entune Push Notifications "currently unavailable"

Discussion in 'Prime Audio, Electronics, and Infotainment' started by TonyPSchaefer, Sep 5, 2017.

  1. TonyPSchaefer

    TonyPSchaefer Your Friendly Moderator
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    Is anyone else having issues setting up Entune to send push notifications? Email notifications work fine. When I turn on a push notification and click [Save], I get the message "We are sorry, the services are currently unavailable."

    I verified that my phone number was entered in my account information.

    Any thoughts?
     
    #1 TonyPSchaefer, Sep 5, 2017
  2. wb9tyj

    wb9tyj 2017 Prius Prime Advanced

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    i get that from time to time...but i seems to clear up on its own... maybe a glitch .idk
     
    #2 wb9tyj, Sep 6, 2017
  3. TonyPSchaefer

    TonyPSchaefer Your Friendly Moderator
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    Nice to know someone else sees it.
    For me, it happened on Day 1. Then Day 2, 3, and 4. I stopped trying until Day 7 and it is still happening. Not clearing up.

    I'm inclined to call the Help line but am not convinced I'll talk to anyone familiar with the app.
     
    #3 TonyPSchaefer, Sep 6, 2017
  4. Mark57

    Mark57 2021 Tesla Model 3 LR AWD

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    iPhone or Android? Did you force stop and clear the app cache, then try again.
     
    #4 Mark57, Sep 6, 2017
  5. TonyPSchaefer

    TonyPSchaefer Your Friendly Moderator
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    • iPhone 5, OS10.3.3
    • I've fully closed and re-opened the app.
    • I've hard shut down the phone and restarted it.
     
    #5 TonyPSchaefer, Sep 6, 2017
  6. Mark57

    Mark57 2021 Tesla Model 3 LR AWD

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    Cool. I know the vehicle is new, but have you checked to see if there are any Entune audio updates that can be downloaded and applied? I know they've released a few this year.
     
    #6 Mark57, Sep 6, 2017
  7. TonyPSchaefer

    TonyPSchaefer Your Friendly Moderator
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    Good call! Had one the day after I brought him* home. None since.

    *My car is a "he".
     
    #7 TonyPSchaefer, Sep 6, 2017
  8. Mark57

    Mark57 2021 Tesla Model 3 LR AWD

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    What ever floats your fuel gauge. :D

    All the Toyotas with Entune in their first GEN year get a lot of Entune audio updates. It's how they tweak comparability issues. Sometimes it takes dealer only install firmware updates which are more rare. My 2014 4Runner TEP has only had 2 firmware updates but about 5 Entun Audio updates. They also started adding these updates to the NAV map update MicroSD's.
     
    #8 Mark57, Sep 6, 2017
  9. TonyPSchaefer

    TonyPSchaefer Your Friendly Moderator
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    Got it.
    Here is a thorough explanation of the problem's root cause: User error - Wikipedia

    I had been searching in the iPhone Settings -> Notifications screen but there is no Entune.
    It turns out I should have kept scrolling; it's "ToyotaEntune" all one word. The search function doesn't find "Entune" but will find it if you start typing "Toyota". (That's odd because I thought the spotlight search searched within words but that's a whole other issue.)

    Anyway: Once I enabled the Notifications in the Settings, I force-closed and reopened the app. Now it works.
     
    #9 TonyPSchaefer, Sep 6, 2017
    Mark57 likes this.
  10. Mark57

    Mark57 2021 Tesla Model 3 LR AWD

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    Outstanding!

    PS, if you get an app update from the playstore, go out and force check for an Entune update. It will almost always go hand in hand, at least on Android.
     
    #10 Mark57, Sep 6, 2017
  11. Old Bear

    Old Bear Senior Member

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    Because I have a slightly older Samsung Galaxy smart phone, there is some problem setting up push notifications. When I attempt this, I get an error message saying "An unexpected error has occurred. Missing X-mUniqueId." Toyota tech support has this as an open case but it's unlikely they'll do anything because the phone model is nearing its end of commercial life.

    My work-around was simple: I created an email address with my email service provider which accepts email from Entune and forwards it to my phone (and my wife's phone) as a text message. That way, we both get notices when charging is complete or when the vehicle has returned home but not been plugged in.

    I also observed that the Entune "vehicle finder" on my phone will not work unless I am in a place where the phone has a good signal from at least 4 GPS satellites. Here, again, there is a work-around because the Entune "charging station map" does not use the cell phone's GPS, but just asks the car where it is located and pops up a map showing the car's exact location and what charging stations are near it. (Of course, unlike the Entune "vehicle finder", this does not plot a route for you to travel to get to your car because it does not use a GPS starting point.)
     
    #11 Old Bear, Sep 18, 2017
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