1. Attachments are working again! Check out this thread for more details and to report any other bugs.

We like sheep... on the ECO Dashboard

Discussion in 'Prime Fuel Economy & EV Range' started by Old Bear, Oct 15, 2017.

  1. Prodigyplace

    Prodigyplace Senior Member

    Joined:
    Nov 1, 2016
    11,696
    11,318
    0
    Location:
    Central Virginia
    Vehicle:
    2017 Prius
    Model:
    Two
    And you paid for 3 years of those features working correctly when you bought your Prime.
     
    HPrimeAdvanced and pilotgrrl like this.
  2. Mark57

    Mark57 2021 Tesla Model 3 LR AWD

    Joined:
    Aug 14, 2009
    2,945
    2,736
    0
    Location:
    OK
    Vehicle:
    Other Electric Vehicle
    Model:
    N/A
    True, but they don't yet know how much of a PITA I can be when I know the problem is on their side.;)
     
  3. Prodigyplace

    Prodigyplace Senior Member

    Joined:
    Nov 1, 2016
    11,696
    11,318
    0
    Location:
    Central Virginia
    Vehicle:
    2017 Prius
    Model:
    Two
    But they already got your money. :(
     
    HPrimeAdvanced and pilotgrrl like this.
  4. huskers

    huskers Senior Member

    Joined:
    Aug 21, 2005
    2,543
    2,486
    0
    Location:
    Nebraska
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Advanced
    Enjoy the trip/parade/game. Sounds like a blast. (My charge notices seem to be every other one now...but at least I am getting some of them.) (4 inches of snow heading my way tonight......hope my Prime is ready....it has never seen snow).
     
  5. Mark57

    Mark57 2021 Tesla Model 3 LR AWD

    Joined:
    Aug 14, 2009
    2,945
    2,736
    0
    Location:
    OK
    Vehicle:
    Other Electric Vehicle
    Model:
    N/A
    Thanks! It'll be fun.

    We did a date night, over the top dinner last night and drove around looking at Christmas lights afterwards. It started sleeting heavily and freezing on the street. The Prime did great. I had the heat set to 69° on eco auto with the vents point to defrost (not the front/rear defrost buttons) and it did great. I was impressed. It was 25° with a 20 mph wind.

    The emails do seem to be skipping around. My schedule runs tonight so I should get one around midnight and one around 5:40am "if" it's working right.
     
    HPrimeAdvanced, pilotgrrl and huskers like this.
  6. pilotgrrl

    pilotgrrl Senior Member

    Joined:
    Jul 23, 2017
    891
    1,796
    0
    Location:
    Chicagoan in TX
    Vehicle:
    2016 Prius
    Model:
    Three
    Wonder if they're offshoring? That could explain the lack of knowledge that the server was down for three days and possibly the mail server issues.



    Posted via the PriusChat mobile app.
     
    HPrimeAdvanced and Mark57 like this.
  7. Prodigyplace

    Prodigyplace Senior Member

    Joined:
    Nov 1, 2016
    11,696
    11,318
    0
    Location:
    Central Virginia
    Vehicle:
    2017 Prius
    Model:
    Two
    That does NOT explain it. Email & the Internet are global. The Internet is designed for redundancy by routing around issues.
    We chose Toyota because they are a skilled, competent supplier. We expect them to use similar care in choosing their service providers.

    The small company I work for has 3 Internet connections from 3 different providers. At least one of the providers is a major Internet backbone provider
     
    #367 Prodigyplace, Dec 24, 2017
    Last edited: Dec 24, 2017
    huskers, HPrimeAdvanced and Mark57 like this.
  8. huskers

    huskers Senior Member

    Joined:
    Aug 21, 2005
    2,543
    2,486
    0
    Location:
    Nebraska
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Advanced
    I blame Godzilla.
     
  9. Prodigyplace

    Prodigyplace Senior Member

    Joined:
    Nov 1, 2016
    11,696
    11,318
    0
    Location:
    Central Virginia
    Vehicle:
    2017 Prius
    Model:
    Two
     
    walterm and huskers like this.
  10. JamesBurke

    JamesBurke Senior Member

    Joined:
    May 19, 2009
    1,222
    493
    27
    Location:
    Morgantown, WV
    Vehicle:
    Other Non-Hybrid
    Model:
    N/A
    Every weekend at the Key Theater in Georgetown Wash. DC as a leadin to Rocky Horror. Where was Ultraman when we needed him?
     
  11. huskers

    huskers Senior Member

    Joined:
    Aug 21, 2005
    2,543
    2,486
    0
    Location:
    Nebraska
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Advanced
    LOL, how ironic !!! I had 3 bambies in my backyard this morning in the fresh 6 inches of snow.
     
    Prodigyplace likes this.
  12. Prodigyplace

    Prodigyplace Senior Member

    Joined:
    Nov 1, 2016
    11,696
    11,318
    0
    Location:
    Central Virginia
    Vehicle:
    2017 Prius
    Model:
    Two
    Is that why you blamed Godzilla?
     
  13. Mark57

    Mark57 2021 Tesla Model 3 LR AWD

    Joined:
    Aug 14, 2009
    2,945
    2,736
    0
    Location:
    OK
    Vehicle:
    Other Electric Vehicle
    Model:
    N/A
    I did another ECO Dashboard test this morning per Toyota support's "reset" guidelines. Drive minimum 15 minutes, power off 5 minutes, drive another minimum 15 minutes, power off and check. I checked after the first 15, nothing. I checked after the second 15, nothing. Drove another 5 blocks home. Checked 10 minutes later and the ECO Dashboard has data through and including the second 15 minute drive.

    It "is" working, but at a diminished performance level compared to what I used to see. Stats were almost immediate in the past.

    Also, I'm only getting 1/2 of my charge notification emails. I received the start notification today, but not the completed email.
     
    HPrimeAdvanced and Prodigyplace like this.
  14. Mark57

    Mark57 2021 Tesla Model 3 LR AWD

    Joined:
    Aug 14, 2009
    2,945
    2,736
    0
    Location:
    OK
    Vehicle:
    Other Electric Vehicle
    Model:
    N/A
    Update: Today is the first day in many days that I received "both" start and completed charge notification emails.
     
  15. Mark57

    Mark57 2021 Tesla Model 3 LR AWD

    Joined:
    Aug 14, 2009
    2,945
    2,736
    0
    Location:
    OK
    Vehicle:
    Other Electric Vehicle
    Model:
    N/A
    Update 2: I went out and did two short drives of about 8 miles each. In the middle, I powered off and checked the ECO Dashboard. It was updated within the 45 seconds or so it took me to get to it. I did the same thing again at the end of the second drive and it ALSO updated to include the second drive leg within 45 seconds of power off.

    This is the way it worked for me for the first 3.5 months of ownership. In other words, as of this morning, it seems to be back to normal at least for me. Is anyone else still seeing failures as of this morning? If so, please post. Chris with Toyota said he'd call me back on the 27th for a status update.
     
  16. huskers

    huskers Senior Member

    Joined:
    Aug 21, 2005
    2,543
    2,486
    0
    Location:
    Nebraska
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Advanced
    My Prime has been charged and in the garage for the past 3 days. Snow, ice, and 3 degrees....neither the car or I wanted out in this mess. I know now why the pioneers kept going. So no reporting from me on updatings.

    (Update: -20 wind chill tonight.)
     
    #376 huskers, Dec 26, 2017
    Last edited: Dec 26, 2017
    HPrimeAdvanced and Mark57 like this.
  17. HPrimeAdvanced

    HPrimeAdvanced Senior Member

    Joined:
    Mar 2, 2017
    2,303
    3,519
    0
    Location:
    Anaheim, CA
    Vehicle:
    2017 Prius Prime
    Model:
    Plug-in Advanced
    Took another little ride today with my Prime Advanced, and just finished recharging it. The Entune charge monitoring app is working perfectly. The Echo Dashboard is also working fine. These results are as of 10:15 a.m. Pacific Standard Time on December 26th 2017.

    Posted via the PriusChat mobile app.
     
    Mark57 likes this.
  18. Mark57

    Mark57 2021 Tesla Model 3 LR AWD

    Joined:
    Aug 14, 2009
    2,945
    2,736
    0
    Location:
    OK
    Vehicle:
    Other Electric Vehicle
    Model:
    N/A
    What no sense of adventure? (massive grin, kidding) It was 21° but dry when I did my little drive. I understand. I did put on my down coat, insulated bibs, gloves, etc. and take down the outside lights. Today was our warm day.;)

    That's great news. Thanks.
     
  19. DavidA

    DavidA Prius owner since July 2009

    Joined:
    Jul 14, 2009
    2,328
    1,812
    18
    Location:
    Chicago western burbs
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Advanced
    And why not!

    Couldn't resist adding this... Great song while we're waiting for the issue to be resolved.

     
    huskers likes this.
  20. Old Bear

    Old Bear Senior Member

    Joined:
    Sep 15, 2017
    712
    1,049
    20
    Location:
    Boston, Massachusetts USA
    Vehicle:
    2017 Prius Prime
    Model:
    Plug-in Advanced
    Similar results here for the ECO Dashboard but the email notifications are spotty. Received one at 10:18AM when my Prime reached full charge in at my home after running some morning errands. However, a 5 mile trip at 2:30PM and full recharge in a parking garage did not update. Then a trip from there to the local Trader Joe's and back home for partial recharge, then a short one-mile trip to pick up spouse at local commuter rail stop and home again for full recharge.

    Checking charge management from the phone shows that charging was complete as of 6:34PM -- but no email as yet received at of 10:30PM.

    The ECO Dashboard has updated through 5:44PM which was the time I left to go to the train station.

    Because of our Christmas Day snow storm, we decided not to make a 60-mile trip to visit friends and just stayed close to home ran one local errand in the early evening. Hence, no more gasoline consumed since earlier in the month -- and the ECO Dashboard now shows us back in the top-100 rankings for both fuel consumption and ECO driving score. Also all sheep are still present and accounted for.

    The weather is turning cold and I doubt that we'll be able to maintain this much EV driving in January.
     
    Prodigyplace and HPrimeAdvanced like this.