1. Attachments are working again! Check out this thread for more details and to report any other bugs.

Worst Customer Service Ever

Discussion in 'PriusChat Shop Forum' started by Xjmyway, May 17, 2019.

  1. Xjmyway

    Xjmyway Junior Member

    Joined:
    Mar 10, 2019
    22
    77
    0
    Location:
    San diego
    Vehicle:
    2012 Prius
    Model:
    Four
    So yeah if are planning on buying anything for your Prius, I'd recommend buying it from anyone OTHER than the Prius Store. I've been trying for like 3 weeks to get any response whatsoever on my order. Won't respond to emails, won't answer their phone, yet to get a call back, Danny won't respond to DM...and no I'm not contacting them on twitter cause I don't have one and won't make one just to figure out where my money went. Time to just file a claim with paypal.

    Just letting others know..buy your shit elsewhere. These guys suck balls.
     
    #1 Xjmyway, May 17, 2019
  2. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    107,747
    48,962
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    fair enough.
    apparently, there have been several issues in the back room or something. generally, everything gets straightened out in the long run.
     
    #2 bisco, May 17, 2019
  3. Xjmyway

    Xjmyway Junior Member

    Joined:
    Mar 10, 2019
    22
    77
    0
    Location:
    San diego
    Vehicle:
    2012 Prius
    Model:
    Four
    I just got an email that the item shipped. That's fine and dandy but IMO the service still sucks. If a company can't be contacted for any sort of info, I'm sorry...but that's poor customer service.
     
    #3 Xjmyway, May 20, 2019
  4. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    107,747
    48,962
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    agreed. unfortunately, there's no way to warn people, and it just keeps happening
     
    #4 bisco, May 20, 2019
  5. buenavides1

    buenavides1 Junior Member

    Joined:
    May 9, 2019
    27
    10
    0
    Location:
    Florida
    Vehicle:
    2011 Prius Alpha
    Model:
    N/A
    They need to improve on this aspect if they don't want to lose their clients.
     
    #5 buenavides1, May 24, 2019
  6. maximizer

    maximizer Junior Member

    Joined:
    Sep 4, 2009
    7
    6
    0
    Location:
    California
    Vehicle:
    2015 Prius
    Model:
    III
    I recently ordered from PriusChat shop and was concerned the ordered part would never make it after reading through comments- so I made sure to pay through Paypal, , however I got my order 3 days after order. I don't know if it is certain items or I just got lucky.
     
    #6 maximizer, May 24, 2019
(You must log in or sign up to post here.)