New Prime Advanced MID screen not working properly

So just under a 1k on the odometer and yesterday the second screen on the MID screen (the one that shows all the info simply stops working (it’s completely black).

I’ve also noticed the right side screen that shows the speed is not showing the normal Prius Prime text when turning the car on.

Wondering if anyone has experienced this issue and/or knows what the fix is. I’ve poured through the manuals and can’t find anything addressing something like this.

Frustrated that it seems a trip to the local dealer may be needed and worries they won’t have a fix (not many around here have Primes on their lots in the south Chicago suburbs).

Any help or insight would be greatly appreciated.

 

Well, here's my latest update on this issue:

I dropped my car off at the local Toyota dealer on Monday, February 19th. Again, the right side of the MID was completely black/not working at all.

End of day two (21st), the technician pulled codes and over two days installed all the updated software patches that were out on the car. No change though in my MID working properly.

Day 3 (22nd) they did a "download" of some sort (Toyota service advisor wasn't sure what exactly the download was/consisted of but if it didn't work she informed me they'd need to run a second download which would wipe my personal data from the car) End of day 3, BOTH downloads installed - no fix...the word was they were waiting for a Toyota "travelling" technician to come into the dealership to troubleshoot the issue. I stopped into the dealership frustrated and to pick up a "free" loaner (16 Corolla - which gets 31mpg - not happy) and to ask when this travelling technician was to be expected. I was told "early next week". Aggravated, but resigned to my fate, I drove home. My Prius Prime Advanced, meanwhile sat, dash and front door wells completely pulled apart and the plastic sitting covers sitting in the back seat.

Day 4 (23rd) I get a call from the dealership that the "travelling technician" asked them to simply order a replacement part for my car. It's essentially the whole dash display. They tell me it will be in the following Wednesday the 28th. While I'm not happy waiting, I try to remain positive that soon my new car will be back home with me driving on electric rather than the gas eating Corolla.

I patiently wait on Wednesday the 28th to call...busy with work I call around 230 in the afternoon. My advisor tells me, "unfortunately, the part hasn't come in". (I am now really pissed)..."BUT" she goes on to say..."there's more; apparently that part is now on NATIONAL BACKORDER!?" I then ask what the expected time frame is for the part to come in and I'm told anywhere from 2 days to 2 weeks!

For anyone wondering the Toyota part number is: 8386247P41RB

I have called Toyota Customer Service/Customer Care and was supposed to hear back from someone in Parts yesterday - and a day later still no call?

I'm super frustrated. The extra kick in the pants was I got to make my first car payment this week - all the while my car sits in a lot at the dealership and I'm tooling around in a beat up Corolla that gets 30mpg.

I'm sure no one cares, but I'm really upset. I own 3 Toyota's presently and have been brand loyal for 15 years having owned 2 Tundra's, a Highlander, a Prius, a Sequoia and Avalon Hybrid. What's most amusing is that I also have had a $1k deposit down for some time on a Tesla3 - what's kind of ironic is that I decided to pull the trigger on the Prime due to the expected wait on the Tesla as well as Toyota's "reliability" -

Thanks for listening to my rant.

Anyone with any suggestions or similar issues. I find it hard to believe the part is on national backorder and yet, I can't find but one instance of anything similar on this site or others dealing with Prius/Prius Prime related to phone cord charging causing issues with the MID.