Perhaps you already stated (and I missed it), but you haven't set a charging schedule that is preventing charging?
Reasonable question, but no, it’s not even seeing the EVSE’s plug whatsoever. The EVSE sees the car, but the P.Prime doesn’t click the solenoid that clamps in the charger, the green LED stays off, and it shows up in the app a nothing plugged in, etc. The car thinks the EVSE’s plug is air!