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Anybody successfully exchanged a 12V at the dealer under warranty?

Discussion in 'Gen 2 Prius Main Forum' started by pasadena_commut, Jun 14, 2023.

  1. pasadena_commut

    pasadena_commut Senior Member

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    Several months ago the OEM 12V in our 2007 was down to around 15 AH capacity and I took it to the Toyota dealer where it was purchased. Not in the car, loose. They gave me a huge run around about how it had to be in the car to be tested, and there was a charge to test it, and so on. This was just before the 2 year "full" warranty was to expire.

    At the time it wasn't reliably testing bad on typical load testers because it still had enough capacity to supply the rated CCA. (Once per full charge, at least.) So I left.

    I tested it again today and it is down to 7AH, at least according to the little HF smart tester. It gave a 10% state of health, 100% SOC, 28mOhm resistance, and a "BAD - REPLACE BATTERY" message. I think that is probably right since it charged from 12.47V to 12.76V using something like 3AH. That is, the charger almost immediately dropped the charging current to 1A, and it ran for 3 hours before it went into maintenance mode.

    I will test it at a car parts place too, because their tester will be more like what the dealer would have.

    The question is, have any of you taken a battery back to the dealer in a state like this and successfully exchanged it (or bought another pro-rated)? If this had been an Autozone or the like this would be easy, but at least the one dealer I bought the battery from seems to want the service department to test batteries, and they only do that when it rolls in installed in a car. Seems silly, and they didn't put it in the car in any case, I did.

    I have the sales invoice to verify the date. Would it still apply at a different dealer, for warranty purposes?
     
  2. bisco

    bisco cookie crumbler

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    Yes, any dealer for warranty. I’ve read about a lot of runarounds, but few successful warranties, if any.
    If it makes the car ready, I think you’re out of luck.
    If it doesn’t, they’ll charge it up and test it.
    If it passes, you’re out of luck.
    In the meantime, they will charge you unless it falls
     
  3. sam spade 2

    sam spade 2 Senior Member

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    Call around and find out.

    BUT......if it is pro-rated after the first year, those are usually structured so that you
    end up paying very near to the current retail price even if it fails under the "warranty".

    So my suggestion is price a new battery from Toyota and then shop nearby battery dealers for
    an equivalent "name brand" replacement and don't fret over something so trivial.
     
  4. JimboPalmer

    JimboPalmer Tsar of all the Rushers

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    My 12 volt replacement battery died when the body shop left the car running, the dealer replaced it pro rated for time.
     
  5. pasadena_commut

    pasadena_commut Senior Member

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    Walmart has "EverStart Platinum AGM Automotive Battery, Group Size S46B24R 12 Volt, 410 CCA" for $180.

    EverStart Platinum AGM Automotive Battery, Group Size S46B24R 12 Volt, 410 CCA - Walmart.com

    That's at least $40 less than any of the Toyota dealers would charge for their battery. Not sure what the prorated cost would be if I can get them to accept that this one has failed, but I'm also not sure it is worth the hassle of fighting with the dealer over just how dead the battery is. The car will still go to ready, but the battery is clearly circling the drain and do I really want to wait until the car won't start before they will categorize it as failed?

    Most EverStart's are made by Johnson Controls, which are usually OK batteries. If the EverStart tests bad at some point at least I won't have to deal with Toyota service to replace it!

    Edit: If I enter the vehicle information Walmart's site says: "Note: w/Smart Key Only". Pretty sure that this is an archaic reference to when the non Smart Key Prius used a 32AH battery. It's not like the car tests the battery for capacity and refuses to work if it is 32 AH when it should be 45 AH, or vice versa.
     
    #5 pasadena_commut, Jun 14, 2023
    Last edited: Jun 14, 2023
  6. bisco

    bisco cookie crumbler

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    it's a larger battery that will not fit in the tray without modification for those with non sks
     
  7. pasadena_commut

    pasadena_commut Senior Member

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    Really? Isn't (at least part of) S46B24R a full size specification?

    https://www.batteryequivalents.com/bci-battery-gro.up-size-chart.html

    24R is in the second chart and gives the size in mm or inches. It is one of the subgroups for type 24 batteries.

    Is the OEM 46AH battery not also 24R? The one in my car now is one of the these:

    https://www.yuasabatteries.com/battery/s46b24r/

    Fits fine.
     
  8. bisco

    bisco cookie crumbler

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    i don't know any of the specs, but i have read many times here, especially earlier on when gen2 was more mainstream, the sks and non sks cars had different size batteries and trays.
    many people with non sks wanted the larger replacement battery and ordered a new tray as well, or modified their own
     
  9. pasadena_commut

    pasadena_commut Senior Member

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    Not sure if ours had been modified or if it was made after they finally decided that using two battery types for essentially the same car was a bad idea, but ours takes a S46B24R.
     
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  10. pasadena_commut

    pasadena_commut Senior Member

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    Tested the battery again on its posts in the trunk this morning. Previous tests were at the jump point. It tested much better when attached directly at the battery. In fact it tested completely good, which it isn't.

    This little Viking tester (from Harbor Freight) isn't great with this AGM battery. If the connection is a bit off (as it apparently was at the front) it will fail the battery. But at the back where it had a good solid connection it doesn't do a long enough load test. It can't - there is no cooling on this small hand held device. I know from applying a real load for a long time that the battery was down to around 15AH capacity, and that it is probably even worse now from the most recent recharge times and currents. But the little electronic tester only tests for a few seconds. It seems that in that short time the battery can run more or less at its specifications, but it cannot maintain that performance for very long. With this Viking tester the battery will probably test at 45 AH/ >400A CA capacity right up to the time the battery completely dies at 0 AH actual capacity.

    Anyway, at least that means the need to exchange it is postponed until it more reliably tests as bad.
     
  11. sam spade 2

    sam spade 2 Senior Member

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    Now you are just being foolish.

    You seem to KNOW that it is rapidly going bad.......but stubbornly refuse to replace it.
    I don't understand that logic.

    Use your load tester to do the test several times about a minute apart.
    If the result keeps going DOWN with each subsequent test, that is a FAIL.

    P.S. The difference in results at the jump points could very well mean that there is a bad connection at one end of one of the main battery cables. The most common place where that happens is at the body/frame connection for the negative cable.
    Testing at the "jump points" requires a good connection on the battery cables.