Toyota Mobile App Not Up to Date

I'm thinking there's an entirely different department - with an entirely different culture - at Toyota that is responsible for their software.

Charging data is quite hit-or-miss. Plugged it in yesterday for a few hours, had to move the car and then plug it back in. Charging data on the app - as of this AM - only reflects the first charging event yesterday.

 

You describe it as it has been for me too.

Notifications work at the start and end of charging but everything else is not real-time. I can only guess and agree that no way would Toyota maintain an active cellular connection at all times with the vehicle to report charge status. Even when charging is done, the app often doesn’t show it in the charge history until much later --- randomly.

By the way, if you look to the Toyota app for kWh used in the charge info history just know that you can calculate that number even before your charging session begins. What? How is that possible? Well, that's because the number reported is not based on actual electrical consumption in any way. Toyota doesn't disclose this but I've figured out that all the app does is multiply 0.103 kWh for each 1% of charge added back to the hybrid battery.

So if you go from 34% to 100% that's 66%, and 66 x 0.103 = 6.798 kWh.

It's not real. It's just some ridiculous fake formula. Why Toyota? Why?

 

For me, on the default page it opens up to, the current charged amount is always in the upper left (distance-to-empty/battery icon). When I'm charging and I want to check it's progress, I click that battery icon and it takes me to a more detailed page of that battery charge. Usually in that first view, the charge amount is incorrect. But if I wait a bit, and/or click back to the 1st page and after another 15 second or so wait, click the icon again...eventually that detailed page will give me an updated charge amount (for eg, "39 mile EV range. 10 minutes to full charge"). So for me, it's a matter of clicking it, waiting a bit, going back to 1st page, waiting a bit again and then clicking it again and waiting a bit again..and eventually the correct values come up. It's not as cumbersome as it may sound.

 

Ditto to the ChargePoint. Works great and reports reality. The Toyota app notification at the end of charging is still welcome as the ChargePoint isn't as quick to take notice of that. But that said, with a history of charging behind me, I do take notice of the battery charge percentage before charging even begins and with that I know within a few minutes exactly when the charging will be complete. Enjoy the clockwork precision of it all.