Cracked Trunk Trim Piece - Not Warranty Covered?

Discussion in 'Gen 5 Prius Main Forum' started by Poseidon, Dec 5, 2023.

  1. Paul Gregory

    Paul Gregory Senior Member

    Joined:
    Dec 9, 2022
    2,003
    518
    0
    Location:
    Alberta
    Vehicle:
    2024 Prius Prime
    Model:
    XSE
    Mine cracked about 6 months after I bought the car. There was no warranty on it at first, but when I showed them that it was a big issue online, they agreed to cover it.
     
    daisy555 and Mendel Leisk like this.
  2. Paul Gregory

    Paul Gregory Senior Member

    Joined:
    Dec 9, 2022
    2,003
    518
    0
    Location:
    Alberta
    Vehicle:
    2024 Prius Prime
    Model:
    XSE
    If your dealer refuses, check with another dealer.
     
    daisy555 likes this.
  3. Jim Bryan

    Jim Bryan New Member

    Joined:
    Jun 2, 2025
    2
    5
    0
    Location:
    South Dakota
    Vehicle:
    2023 Prius
    Model:
    XLE
    Same as John M's post above. Just below the backup camera.

    I found about 6 good photos of cracked trim and created a power point slide. I took the printed page to the dealer, and they got Toyota to pay for the repair under warranty. The Toyota regional contact was unaware of the issue, the dealer is going to provide my old trim to the regional office to investigate

    The attached PDF shows 6 different cars with cracked trim in the same area.
     

    Attached Files:

    #123 Jim Bryan, Jun 4, 2025
    Last edited: Jun 4, 2025
    GeoJ, GcinFl and Mendel Leisk like this.
  4. VelvetFoot

    VelvetFoot Member

    Joined:
    Sep 17, 2025
    159
    35
    0
    Location:
    New York State
    Vehicle:
    2026 Prius
    Model:
    LE
    Is this still a thing on new cars, or has the part been re-designed?
     
  5. daisy555

    daisy555 Senior Member

    Joined:
    Aug 11, 2015
    1,712
    705
    0
    Location:
    CT
    Vehicle:
    2009 Prius
    Model:
    N/A
    I’m wondering as well. I use my cargo area almost daily and haven’t had an issue but everything I shut on this car except the hood sounds like it could snap or crack at any moment. Light weight plastic.
     
  6. nagrath

    nagrath Member

    Joined:
    Jul 29, 2005
    144
    49
    0
    Location:
    Putnam County, New York
    Vehicle:
    2023 Prius Prime
    Model:
    XSE
    Well after a bunch of back and forth, a replacement part that was also damaged, and some pleading, my dealer replaced the trim under warranty! Woo hoo! Hope it doesn't break again.
     
    VelvetFoot likes this.