2017 Prime not charging anymore.

Discussion in 'Prime Plug-in Charging' started by Gianni I, Nov 17, 2025.

Tags:
Page 2 of 2
  1. Gianni I

    Gianni I Member

    Joined:
    Dec 22, 2017
    69
    38
    0
    Location:
    Long Island
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Advanced
    Tried all the fixes and nothing thus far. I did call Toyota about a goodwill warranty. They took my info down and created a case for me. They said someone will be contacting me in 3-5 days about it. That was on Friday, so figure with the Holiday this week, I'll wait until next Tuesday that if I don't hear anything, I'll give them a buzz back and follow up.
     
    #21 Gianni I, Nov 25, 2025 at 3:27 PM
    bisco and BiomedO1 like this.
  2. BiomedO1

    BiomedO1 Senior Member

    Joined:
    Mar 27, 2021
    3,513
    1,823
    0
    Location:
    SacTown, Ca
    Vehicle:
    2021 Prius Prime
    Model:
    LE
    They're NOT fixes if you don't know what's broken. Your simply groping around in the dark - IMHO.

    Hopefully, you wrote down the case number - all that is being tracked; so persistence is something they (Toyota corporate) looks at. If you don't have your information together; there's a higher likelihood that they'll just 'blow you off'.
    I helped a gal, last year with a defective CAT that failed in Las Vegas, Nv. The car was registered and insured in Ca.. Issue was covered under CARB warranty; but she was past the Federal warranty - which Nevada ascribes to. Toyota corporate said NO to her twice. I told her to open a case number up with Ca. consumer protection bureau then try again with Toyota corporate. They finally said yes and cut her a full refund check for fixing the car at a Vegas dealership.

    YMMV
     
    #22 BiomedO1, Nov 25, 2025 at 3:46 PM
    Last edited: Nov 25, 2025 at 8:23 PM
(You must log in or sign up to post here.)
Page 2 of 2