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Its new, its blue and it's stalled!

Discussion in 'Gen 2 Prius Care, Maintenance and Troubleshooting' started by kcpistol, Apr 20, 2008.

  1. kcpistol

    kcpistol Byte Stylist

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    Greetings all! Well I had intended to post a newbie thread, as I got a new 2008 package 5 Prius 2 weeks ago. I have really enjoyed the car and it has been great - except (you knew that was coming, right?) tonight. I took my wife about 3 miles east of here to a restaurant and as I was turning off the main road and into the parking lot at about 10 mph the car stalled. I was able to coast into a spot, but when I try to start it I get the "Hybrid System Failed" warning indicator on the MFP, and all the indicators on the speedometer panel light up. The info graph says the hybrid battery is charged. The lights, horn and radio work. Just no joy on starting it. She has 700 miles on her and the gas tank is full (its only my third tank of gas).
    I guess it will be towed into the dealership tomorrow unless they can figure out something else to try - they aren't open today (Sunday). I don't know that anyone here can help, I tried some of those "restarting the computer" tricks, i.e. holding down start, but to no avail. I assume there is some sort of "first night" type electronics problem, and will post what it was when it is repaired - I mainly just wanted to let others know that this could happen and document what the cause was.
    Wow, I haven't even got permanent plates on it yet :( If anyone wants to posit a guess have at it and we'll compare notes when the verdict is in.
     
  2. Sheepdog

    Sheepdog C'Mere Sheepie!

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    wow sorry to hear that. Please tell her the car will be ok. It is very rare for a new car to act this way. It is 100% covered also. I have had many new cars over the past 40 years and never had a single problem with any Toyota I have ever had. Granted this one is the first Hybrid.

    Toyota builds a quality car and my 40 years experience is testament.

    My fist Toyota= 1972 corona. Then a celica GT, then a truck, then another celica GT, then another Celica. I must like the Celica's!

    Now I have a Pri. actually two. I trust Toyota.:first:
     
  3. Austin50mpg

    Austin50mpg Prius Driving Right Winger

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    That sucks... I would try to get a different Prius from your dealer. Bitch enough and they might give in.

    The wife thing sounds like something that would happen to me.

    Also look up lemon laws in your state. This is the first I heard of such a problem like this in the last 6 months of my research into buying a Prius.

    I am not a Prius mechanic by any measure. But it could be the something simple like the 12 Volt battery going out. I know it is a new car. Sometimes 12 Volts sit around a few months to a year uncharged and defective before the owner takes delivery.

    Hope it goes well.
     
  4. nerfer

    nerfer A young senior member

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    It's a little early for that. Lemon laws usually kick in after 3 unsuccessful visits for the same complaint. Hopefully it's something simple, a cable that got loose in shipping or something. It's certainly not something common or it would be all over the news. Definitely covered under the warranty, so just sit back and let the dealer take care of it.
     
  5. efusco

    efusco Moderator Emeritus
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    Please take no offense...but was the gas tank full?

    If so it's a pretty unusual to see. Please remember to follow up with us on what they find. I'll bet it's a minor issue.
     
  6. kcpistol

    kcpistol Byte Stylist

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    Thanks for the replies, yes the tank was full. Not just filled either, had driven probably 30 miles on a full tank. I figure it is probably something minor, but I guess we'll see - glad I have the platinum service plan and warranty, but I hate to have to waste the time. Its too bad that the only thing my sister-in-law (who came to pick us up) knows about hybrids now is that mine left me on the side of the road 2 weeks after buying it. She's not even sure if it uses gas or not LOL.
     
  7. Patrick Wong

    Patrick Wong DIY Enthusiast

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    Sorry to hear about your new car's failure. When the MFD displays a message of that sort, the problem is not minor.

    My guess is that the hybrid vehicle ECU has failed. I'm very interested to hear what the Prius tech's diagnosis is. Please let us know the diagnostic trouble codes that were logged, to promote group discussion.
     
  8. NYPrius1

    NYPrius1 Active Member

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    WoW Sorry To Hear About This!! Please keep us posted.:confused:
     
  9. kcpistol

    kcpistol Byte Stylist

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    Update: Towed into the dealer yesterday (monday) morning. They got it into the garage yesterday afternoon and by this morning have ordered a new inverter. It should arrive tomorrow, so lord willing and the creek don't rise, it should be done either late tomorrow or by Thursday morning - then we'll see if that's really the cause. It makes some sense, since the car had power in the big and little batteries. Without the inverter accessories would work (they did) but motors wouldn't (they didn't). Keeping you updated and my fingers crossed!
     
  10. Patrick Wong

    Patrick Wong DIY Enthusiast

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    Thanks for the update. Could you pls ask what diagnostic trouble codes (DTC) were logged by your vehicle.
     
  11. kcpistol

    kcpistol Byte Stylist

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    All righty then, its back and they did replace the inverter. Their service and sympathy was impeccable, to the point that when I came back to return the rental and the service guy and rental guys weren't there they just had me sign for the car and go, not wait for them to return.

    Unfortunately that means I didn't get to ask him what codes it threw, but I will see him again soon when I bring the car in for the free 1000 mi oil change. They did say that: a). Inverter failure is very rare on a new Prius; and b). They are glad that it is, because the part costs $5000.

    So far it seems back in black, the only difference I noticed was that the radio stations and clock were reset (because they disconnected the batteries I suspect).