Plenty of awesome posts here! Keep 'em coming. Don't get me wrong, I don't expect to be spoon fed by the dealer (nor by y'all here). When I test drove the vehicle, the salesperson seemed pretty knowledgeable, and he mentioned that he schedules time for buyers to take delivery of the vehicle so he can properly go over all the details of the new car. In my mind, there are probably a handful of quirks that you may not find in the owners manual and have caused you to pound your head against the wheel. Thanks for all the info already. Keep the knowledge flowing! Weirdo
I think it's SOP, but make sure he shows you how/where the mechanical key is and how to use it if the battery dies in the fob. And while he's at it get him to show you how to change the fob battery.
100% agree. I think every salesman should be required to drive one 24-7 for a week before they are qualified to sell one. If an individual sales person refuses then they should refer you to one that is "certified" on the Prius. Bob
Got another one... Get him to show you how to change the cabin air filter...they may want to tell you that you'll get that done at the regular service, but the filters can be purchased for less than $10 and done in less than a minute by you but the service departments charge anywhere from $25-40 to do it. BTW, when you're done with this thread please compile this into one nice list. I don't recall anyone asking this question quite this way before here and some little Word doc or PDF check list that people could take with them when they take delivery would be great. If you don't want to do it I can or someone else can take up the task. We'll add it to the permanent Knowledge Base so we can refer new buyers there.
I wish he had told me about the low clearance, and how easiy it is to trash your front bumper even on wheel stops in parking lots, let alone ice bumps.
This is not very pragmatic at all. Car dealers have incredible turnover of sales staff (since it is, for many folks, a very crappy job that pays nothing when you are new). Only a very few sales persons get a take-home car. If you think there is "unethical" dealer mark-up on Prii, try implementing the above recommendation ... and then we will see $7500 - $10,000 marks-ups just to pay for 20 year-old salespersons to race around in Prii ...
My deliveries take at least an hour after everything else has been done. Most clients are overwhelmed but appreciative of the time. When training the rest of the crew here I liken a curtailed vehicle delivery to 'throwing the fob for the Millenium Falcon' to the buyers and tell them 'Have a nice flight'. All the points you noted are critical because they are way different from every other vehicle. Then there.. Walking through the Owner's Manual and pointing out.. ..the battery air vent ..the hidden secret 'lockout key' ..the fact that you can't lock the fob in the Prius in most cases ..the fact that under normal conditions that touching the driver's door will only unlock that door; touching the 'family door' will unlock all 5 doors. ..the TPMS reset button ..explain the fuel tank bladder issue ..then go over all the warning lights including the 'Triangle of Death' symbol ..explain the very minimal service requirements, oil / filters, air filter, plugs at 120K mi, PSD coolant change at 100K mi This is all still in the Owner's Manual before even setting foot in the vehicle. Then it's time to visit the vehicle. Tow points, tools, battery locations, jump points as you note. If BT-equipped have the buyer help program at least one phone The steering wheel controls with the night driving 'braille system' The Energy flow screen and Consumption screen The Audio screen, set at least one station The Climate screen Then there's the Navi, if equipped. It's a one month at home seminar with a test after 30 days. If the buyer doesn't pass the test then the Navi is removed . At a minimum the 'HOME' destination should be programmed. I also use the voice commands to show how to add a destination while in flight. "I'm Hungry" always brings a smile to the owner. The 'Telephone Number as Destination' is another smile inducer. Finding a Restaurant in the middle of the town where that buyer was born opens eyes. That's about 1 hour's worth of delivery. The buyer is absolutely overwhelmed ... except for the retired B52/B2 pilot who bought one and absorbed every detail like a sponge. Since he'd been driving ( ) a $Billion dollar vehicle in his day job he was open to a file-dump presentation.
I wish the dealer had shown me... the cute sales gal in the corner in her underwear! I wish the dealer had shown me... where it states that service advisors had to be idiots! I wish the dealer had shown me...a little bit better deal-he would have sold two instead of the other toyota getting my wife's sale!
After seven months of ownership, I've never heard of the "family door." And yes, I have read the manual. Can you help me with this. Thanks.
I have not heard it called the Family Door, but the hatch and passenger door handles will unlock all 5 doors where the driver's door only unlocks that door.
I really wish the salesman would have know about "Priuschat" and then told me that it is addicting! How's a person to get anything done when there are all these posts to read?
she was extremely hot Pat. I don't think my heart could have stood it if she was naked! I'm not young enough to handle that! If her skirt had been any shorter if wouldnt have mattered anyway!
That's my own name for the front passenger door since when that door handle is touched then the whole family can pile in. Ditto the hatch. 'Triangle of Death' is also my name ( got one tonight ...again ) for the Master Warning light. It's more colorful and to the point and it makes the delivery more alive.
You can change that setting to have the drivers door unlock all or have only the door / hatch you touch unlock that door only. (Close all doors and stand near your Prius and press and hold both the panic and unlock button on your keyFob for about 5 seconds. and it cycles through the different settings)
Don't need to close the doors - I did mine sitting in the driver's seat with the driver's door open - I think the car needs to be in the OFF mode though.
Yep I changed mine as well but I'm the only driver..ever. Others, experiencing the Prius for the first time, like the fact that the factory default setting is that only the driver's door unlocks when it is approached and the handle touched. Security. They also like the 'can't be locked inside' feature.