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Long Chat with Toyota Mechanic Today

Discussion in 'Gen 2 Prius Care, Maintenance and Troubleshooting' started by Matt Herring, Jun 1, 2009.

  1. Matt Herring

    Matt Herring New Member

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    In anticipation of my first oil change at 5k miles (I'm at 3k right now) I wanted to pick the brain of my dealership head mechanic to see if this guy is the one I want maintaining my vehicle down the road. He was very patient answering all of my questions and even more patient when I pressed him for his thoughts on the following two topics. Let me know what you think...

    #1 Oil Change - I told him I wanted to know what oil they use on a standard Prius oil change and that I would be interested in using Mobil 1 Syn 0w20. The dealership uses Valvoline 5w30 as their standard choice of oil for the Prius.

    He said "because of impact loading especially at starts and stops that the 0w20 is not recommended for the Prius." He even went as far to say that if there was ever any engine problems with my car that a lookup of past maintenance noting the use of 0w20 that my warranty could be affected (this was one area I pressed him hard about because it lit a fire under my tail...these guys will do anything to void a warranty...ridiculous). He said that using any oil not recommended by Toyota could affect the warranty.

    #2 Engine Block Heater - My main purpose of this question was to see what they would charge to install one as I really don't want to get into doing it myself. He stated "We've never installed one on a Prius and unless you're in 0 degree weather you really don't need one." He went on to say that "the EBH would only keep the engine at about 25 degrees in 0 degree weather" and that "the engine coolant dump system in the Prius is sufficient and an EBH is not necessary."

    He didn't even know what to quote me as a price because he said he would have to drain the entire coolant system when installing the EBH (he was patient with me but this one also got me fired up). He said it could be up to a 2 hour procedure and without ever doing it before it could be pricey. I told him I could give him step by step instructions from this site to do it and he still could not quote me a price. Maybe a trip down there with instructions in hand would get him closer to quoting me a price.

    My EBH is on order and should arrive in the next week or two so before my 5k service is due I'd like to have a good oil change and EBH plan in place.
     
  2. Rokeby

    Rokeby Member

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    Matt,

    This statement alone would have me looking for another dealer. :eek:
    I wonder where he came up with that foolishness. :confused:
    While I haven't done the block heater install yet, it doesn't look all that
    dificult:

    http://priuschat.com/forums/prius-m...ine-block-heater-yourself-guide-may-help.html

    Maybe another PriusChat member in your area will volunteer to
    give you a hand with the install. :)
     
  3. Matt Herring

    Matt Herring New Member

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    I got in touch with an independent mechanic that recommended a friend of his who is a mechanic at another Toyota dealership near me but I won't be able to call him until tomorrow...maybe he will be able to do a better job at tackling the job...or at least have some experience with the install.

    If any local Priuschat members near Danvers, MA have experience with the EBH and want to take a crack at installing the EBH for me I'd be happy to compensate them with fair payment and/or lunch and a beer at a local establishment.

    I was told by the independent mechanic to check with Toyota first to make sure the EBH has no effect on my factory warranty...anyone have any info. on this?
     
  4. efusco

    efusco Moderator Emeritus
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    credibility ranking...ZERO.
    Guy has no clue what so ever.
    Ask him why the only oil recommended for the 2010 is 0W20.
    and the EBH will keep the ICE at about 120-125F in zero degree temps and I use it year around and it has a tremendous measurable benefit.
     
  5. Matt Herring

    Matt Herring New Member

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    Exactly what I was thinking too as we got deeper into the conversation. Is 5w30 the recommended oil for the 2009? I'm guessing his next answer to why 0w20 is recommended for the 2010 would be because it's a "different" model.

    How long to you run your EBH in the summer vs. winter? Have you ever heard of a warrantly being affected by an EBH install?
     
  6. JSH

    JSH Senior Member

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    Why would this surprise you? If you don't use the type of oil recommended by Toyota why would you expect them honor the warranty for oil related failures. Warranties are a two-way street. Toyota stands behind their product as long as you do the required maintenance, at the required time, using the required materials.

    After the problems Toyota had with engine sludging I would expect them to be very sensitive to the type of oil you use and the interval you change it.
     
  7. efusco

    efusco Moderator Emeritus
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    There are no warranty issues.
    When I'm able I use 3 hours before driving. I admit that at work it's easier to just leave it plugged in the whole time at work though.
     
  8. JimboK

    JimboK One owner, low mileage

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    As for potential warranty issues with the EBH, it's a Toyota (Canada) part and Toyota built the block to take it.

    I use mine year round. I don't have quite the temp increase that Evan reports. Mine gets it to about 60-70 above ambient temp, regardless of what the ambient is. That still shortens considerably the warmup time, even in the middle of summer. I also run it for about 3 hours ahead of time.

    I don't know MA geography well enough to know exactly where you are, but Hobbit's in the Boston area. He might be able to help with the install.
     
  9. FireEngineer

    FireEngineer Active Member

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    As others have said it's a Toyota part. It's listed in the dealers third party parts book, most never look there. As Jimbo said the engine block has a hole cast just for receiving the EBH. And as Evan said the engine temp at 0F outside with an EBH run overnight (my recommendation in those temps) would be about 50F if your outside without grill blocking. The thermos actually decreases the engine block temp the EBH heated up. And the thermos won't work below 0F.

    How long do you want to wait for an EBH install, I smell a trip coming?

    Wayne
     
  10. Matt Herring

    Matt Herring New Member

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    Wow Wayne...if you were the one installing my EBH...I'd wait as long as you want until you got up this way! Of course, I'd love for the EBH to be in asap to take advantage of it right away but if it was installed by the Fall/winter...fine with me.

    If you smell a trip coming...I smell a Prius meetup in New England too!
     
  11. galaxee

    galaxee mostly benevolent

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    99% of US dealers are unaware of the toyota canada EBH part. he was assuming the other type of block heater. wrong, yes. but knowing canadian parts catalogs does not fit his job description.

    the 2010 technician training modules just came out on TIS a few days ago. i bet many have not gotten around to going through them yet. techs don't generally deviate from specs like oil due to warranty and etc issues.

    and you know how hard i/we are on stupidity from techs... take that as you wish.
     
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  12. spitinuri

    spitinuri Member

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    Exactly! Prius in Japan have been on 0W-20 for several years. The main reason it didn't happen in the US was availability of the mix. Your mechanic pulled that one out of his nice person. As long as the oil is within spec you will be fine. There should be no warranty issue. My dealer hasn't carried OW-20 so I have to bring it in for my oil changes. They make a little less, but I get better results.

    Best of Luck!
     
  13. Rokeby

    Rokeby Member

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    FWIW, Bill Kidd Toyota in Cockeysville, Merlin, has 0W-20 Toyota
    branded oil...
    and will use it in a Prius oil change if you ask nicely...
    more than once...
    while resisting their insistance that it is not "spec"...
    at $7.20/qt. due to it's "newness and scarcity"
     
  14. 2009Prius

    2009Prius A Wimpy DIYer

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    From other threads I got an impression that there is no benefit of 0W20 over 5W30 unless in extremely cold climate (below 0 degree F?):)
     
  15. Patrick Wong

    Patrick Wong DIY Enthusiast

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    Regarding the use of 0W-20 on 2G Prius, I offer the following thoughts:

    1. Although 0W-20 is an approved viscosity for 2010 Prius in North America, note that the engine in that model is a different design compared to the engine found in Classic and 2G.

    2. 0W-20 is approved for 2G use in Japan, but driving conditions and ambient temps are quite different. If you (for example) are driving in the US Southwest desert in the summer, you may be driving at 80+ mph for hours at a time, with ambient temps 110-120 degrees F or more. I imagine it would be hard to find similar conditions in Japan. Therefore I recommend caution if you want to use 0W-20 on Classic or 2G, and ambient temps exceed 100 degrees F.

    3. I had been using 5W-30 in my 2004 until ~60K miles. Up to that point, no noticeable oil consumption between oil changes. I tried Toyota-brand synthetic 0W-20 this past winter and oil consumption was around 0.75 quart over 7,500 miles. I would say that mpg improved ~5% due to use of this thinner oil. I returned to 5W-30 for the summer. After driving 3,000 miles on the most recent oil change, it looks like oil consumption is 0.25 quart so far. Was it coincidence that my engine started to consume oil after switching to 0W-20, or was there some causality?
     
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  16. 2009Prius

    2009Prius A Wimpy DIYer

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    I read somewhere that synthetic oil eats the seals of some hand vacuum pumps (the ones that suck oil out from the dipstick hole). Is it possible that it also eats some seals in the Prius engine? :eek:
     
  17. jayman

    jayman Senior Member

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    I'd go to another dealership, pronto

    First of all, almost every new Toyota uses the machined hole in the block for the block heater. As an example, the 4.0 V6 in my FJ uses a similar 400 watt heater that the Prius uses. It's not an immersion coolant heater

    Second, I'm not going to get into any flame wars over oil viscosity, it's not worth my time. I recently sold my '04 Prius, and I ran it over 140,000 km on Mobil 1 0W-20, with average 12 month/10,000 km oil change intervals.

    The longest oil change interval on 0W-20 was 16,000 km. The oil level went down perhaps 3mm on the stick, which might work out to around 200ml of oil consumption. Oil analysis came back fine, oil was good for more

    My FJ appears to like a stouter oil. Had poor analysis results with the dealership recommended 5W-20 (Howcome the V6 in an FJ is "required" to run 5W-20, but the I4 in a Prius is "required" to run 5W-30??), but no oil consumption

    So far, with the FJ, have had the best analysis results with Mobil 1 0W-40. Currently running Castrol Syntec 0W-30 (Made in Germany).

    FWIW, in the Prius with summer driving, I noted no difference in fuel economy WHATSOEVER whether running 5W-30, 0W-30, or 0W-20. The first summer I had my Prius, I had 3 litres of leftover 15W-40 from the tractor. I ran that for the summer, averaged around 3 mpg less.

    Another FWIW: Toyota in other countries will suggest a wide range of viscosity, heavier than a 5W-30, for hot summer operation. A 5W-20/0W-20 is unheard of outside of the US and Canada

    And another FWIW: I had the dealership bulk mystery oil tested, and not only was it pure crap, but heavily contaminated with dust and water. But that oil is "required" to keep warranty, although once off warranty, TFB you're SOL

    If you live in a moderate climate, and intend to keep the incredibly short 6 month/5,000 mile oil change interval (Prius in EU has a 12 month/10,000 mile interval), a decent quality (Not dealership tote bin bulk oil) 5W-30 should be ok

    If you live in a climate that can dip to -40 in winter, a 0W-30 is a good idea. It will have about the same operating temp viscosity as a 5w-30, and provide much better cold start protection. No doubt Toyota will claim the 0W-30 will explode the motor

    YMMV, so use your best judgement. Time was, folks had common sense. Now thanks to ambulance chasing lawyers, we have to read through 18 pages of fine print before we even dare change the oil
     
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  18. jayman

    jayman Senior Member

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    If you switch a motor to synthetic oils fairly early in its life, there should be no issue. My recently sold Prius is proof of that.

    I would *never* consider switching a motor over once it had more than 20,000 miles on it. You can expect ring land fill from running conventional oils. Most synlubes will clean up that ring land fill, causing oil consumption

    There are decent conventional oils that offer long life, such as heavy duty oils. The '84 Ford work truck at my hobby farm has been in the family since new. Ran its entire life on various 15W-40 oils summer, various heavy duty 0W-30 oils winter

    That motor has around 528,000 km on it. Several years ago, I managed to snap a intake manifold bolt off in the head, while checking if they were tight (The answer was, yes). Had to take the intake off, along with the head the bolt snapped off in

    Underneath the intake EGR crossover, there was very minor film. Normally, that vintage Ford motor would have a thick cake of burnt oil deposits on it. Lifter valleys spotless.

    With your motor, you may now have to accept minor oil consumption. Since you live in a warmer climate, try Castrol Syntec 0W-30, the Made in Germany version. It's considered a "thick" xW-30, may help with oil consumption

    Another option, if you feel the oil consumption is from valve guides, is to try one of those advertised "high mileage" oils. I personally don't use them, but maybe in your case they might help
     
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  19. jayman

    jayman Senior Member

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    An old womans tale. Most synthetic oils contain far higher detergent levels. Once you have a motor wil deposits, they tend to be "self sealing."

    Clean out those deposits, expect oil consumption

    Another area to watch out for is a conventional rear wheel drive vehicle. Switch a high mileage rear end to synthetic gear lube, expect to change the pinion seal and axle seals. Been there, done that, never again
     
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  20. ETP

    ETP 2021 Prime(Limit),24 Venza Limit,B52-D,G,F,H

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    I vote for 0W30 synthetic for everyone. I use that in my Civic hybrids and will shortly in my Prius. 0W20 is a little thin for hot climates but probably good when it gets cold up north. I find it hard to believe that this could ever hurt most vehicles on the road. I am considering 0W40 for my new Dodge Caravan.