Warning --- Do not order HeatShield from Canvas Works

I'll apologize up front if this is not the appropriate forum to post this.

I want to pass along a very unpleasant experience I've had trying to order a HeatShield for my Prius. :cussing: I placed an order online and got an order confirmation from those turkeys but nothing ever showed up. When I emailed them they said my order was cancelled because it never was entered correctly online. I explained, and forwarded, the email confirmation of my order and they said they had a glitch in the system.

However, and this is what really gets me steamed, here's what the company president said in response:

"With so many hardware and software variations out there, problems happen. I'm sorry about that, but I've noticed with interest that my website is not alone in the fact that it exhibits imperfections from time to time. For example, I have personally encountered billing, ordering and shipping problems on the following websites during the last year:

amazon.com
llbean.com
bose.com
southwest.com
united.com

You have asked for free shipping in order to make the ordering
problems right for you. I'm sorry, but shipping has become too
expensive to do that."

Talk about poor customer service! I responded to this lame excuse by pointing out that shipping was only going to be $5.95, or at least that was what I had listed in my order confirmation email from this company. :guns:

So my recommendation is to not even attempt to order from these turkeys, online or otherwise.

 

Yes and no. This is a customer service issue, and poor customer service at that. I told the president of the company that I would relate this poor experience to warn others and was given his understanding. At least I know I've done all I can from a dissatisfied customer standpoint.

I don't believe my intent was to "trash" the vendor's name, but to report a bad experience. Choosing the internet to do so was my intent, just like others have done with respect to unscrupulous Toyata dealerships and excessive mark-ups.

I am glad for the others who received their orders without a glitch.

If you want to discuss this further then I suggest we take this off-line.

 

Nate -

Yes, actually there is some consolation in that. I would have done the same if it were my company as well. Glad to hear you've had no problems with all of you orders. I do like the way they fit and will have to let go of a bunch on anger before I consider buying one. Definitely not on-line or direct from the company.