Scratches In Left Rear Door Window!

This is interesting. I had the exact same problem in the exact same spot.

I assume careless workers removed the window stickers with a razor and scratched the glass.

I didn't notice it on the lot, but got home and direct sunlight happened to highlight the marks. Incredibly distressing to find on a new car.

The good news: the dealer replaced it 4 days later. Took them less than 90 minutes.

 

I have small scratches all over the outside of the left rear passenger window as well.

I've had my Prius for a little over one month and I am pretty sure that I did not cause them. I've washed the car 5-6 times and use microfiber cloths exclusively. None of the other windows have these scratches. The scratches are almost impossible to see in normal lighting. I need to look at the window at various angles and a flashlight helps. I was walking to my car at night and the light from a parking lot lamp reflected off the scratches which caught my eye. Only one of the scratches is deep enough to really feel with a fingernail.

It is odd that it is only on this window.... thought it might be related to the sticker but the scratches are on the outside of the window and isn't the sticker applied on the inside? I am thinking that there was also a sticker on the outside of the window...perhaps a bar code sticker used for tracking the car during transport and that it was removed with something abrasive at the port or dealership. I'll post a picture of the scratches.

 

i think the glass just scratches easily. I'm not sure if the type of glass on the Prius is used is any different than typical glass for other cars. The surface on the Prius glass seems more delicate vs. my Camry/Corolla in the past. I also have small scuff scratches on the rear glass quarter panel of my car. I assume it was probably from the car wash, but not sure.

 

Could be although I can't explain why just one window has these scratches. I looked for them again this morning and they are all but impossible to see in normal lighting conditions so I am no longer surprised that I did not see them earlier. It definitely looks like someone caused them bec. they are semi -circular in pattern and looks like someone used an abrasive material (steel wool) to clean the glass.

 

My tint guy just recently pointed out that I had a few light scratches on the same window on my brand new 2012 PiP. The scratches are pretty light, but clearly noticeable (and even more so with dark tinted windows), and I can also feel them by running your fingernail over the glass. He also mentioned that multiple PiPs he's tinted within the last several weeks have also had scratches on the same exact window. For some strange reason, it's always that particular window and none of the rest. Nevertheless, he said that several of his customers were able to get their dealerships to replace the scratched windows and fortunately my tint guy (Leo @ TW Tint) said he'd re-tint the window for free. That said, I emailed Dianne @ Carson Toyota and she forwarded my email onto their Client Relations Manager to get the issue resolved. I'll keep you guys updated.

 

OK, so I guess Carson Toyota has ordered a replacement window for me. Apparently it's gonna take a couple of weeks to come in, so we'll see. More updates coming as this progresses...

 

My 2012 has the same issue! I did not see it until a particularly sunny day lit up the glass. I assumed they removed the sticker in some brutal way, but maybe something else. A bit leery having dealer open the door- that may cause more harm than just scratches though! Car has 1k miles and has only gone through touchless wash. It is on the same driver side rear window as everybody is mentioning

 

I have the same scratches. Rear drivers side.
Lower left hand side (when looking at window)

I noticed about a week after delivery. (about 2 weeks ago)

I take it as nothing is damaged or doesnt hinder anything,
but with my 30 day service, I will be letting them know.

I thought that it may be from manufacturing process or even robots handling the windows, not sure.
The carrier straps sound like it could be possible

 

I have the same scratches in the same place

 

I certainly hope all you folks that are also discovering window scratches are reporting this phenomena to your dealerships so that they can address it. Carson Toyota, where I bought my PiP, is replacing the window for free. I haven't actually received the new window yet, it's still on order, but it should be in within a week or so.

 

Just checked the lower left corner of the left rear window glass on my Prius. It has small vertical and horizontal scratches as well. Dealerships are obviously using a razor blade to remove a factory inventory related sticker. I attempted to use car polish to remove the scratches. They are still there. However, I don't plan to tint the windows and will live with the scratches. Fortunately, only a few are deep enough to project a cracked glass look when projected a flashlight on the glass at night. My experience is "fix a thing...break a thing" whenever dealerships attempt to repair this type of damage. I will leave well enough alone...but thought I would pass along that this problem should be addressed by dealerships. Glue Gone should be used...of course that approach takes a few minutes to remove stickers.

 

I found the same scratches on the same window. It's obviously from someone using a razor blade or other sharp tool to remove the window stickers. It took a while for me to notice because we don't get many sunny days in Portland at this time of year. I took it by the dealer today, and they are ordering a new window for me.

 

This is what happened to my window???!!! Those scratches have been driving me crazy all this time! I could not figure out for the life of me what had happened to that window. I guess I am in a peculiar situation since my PHV was purchased in California and the car is in Texas. I wonder if my local dealer will fix/replace the window.

 

Update: So a district manager for Toyota wanted to see my scratched window so my local dealership, Carson Toyota, had me bring in my PiP today. Nothing else was really said as far as what they think was the cause for the scratches, but they are planning on replacing the window. The replacement window is currently on back order and should get in around June 8th.

 

The Service Manager I worked with said, "Hmmmm... somebody took the stickers off with a razor blade and scratched through the UV coating."

 

When I arrived home after I had bought my new 2012 Prius, I noticed numerous fine scratches on the left rear door window. When the light hit the window at a certain angle, you could really see the many scratches. I did not notice the scratches at the dealership when I had walked around the car. After I had bought it, the dealer detailed the car. I called the salesman the next day and told him about the scratches. He told me to see if they could be cleaned off with Windex. I told him I had tried, but they were scratches and not marks. He told me he would look into it and call me back. He called back later that day and told me that window probably had been scratched during detailing when they removed the stickers on that window with a razor blade. Though it took three weeks (during this time a wrong window had been ordered), the dealer replaced the window.