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Big-Bad-Toyota

Discussion in 'Gen 2 Prius Technical Discussion' started by Houston, Sep 29, 2010.

  1. Houston

    Houston New Member

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    I recently had a mysterious noise problem in my 2005 Prius. [see my post 07/31] The situation was solved by my dealer and the faulty part replaced. This was a user pay repair as the part was over two years out of warranty protection though installed on a low mileage car. I wrote to Toyota Canada to inform them that there might be a potential problem with the part [Coolant transfer valve] and did not suggest any sort of compensation. The company replied swiftly and asked if I would accept a cash rebate covering over 50% of the total cost! Toyota was under no obligation to make this offer but it was a wise business decision as it resulted in this letter and the assurance that my next car will be a TOYOTA!!
     
    #1 Houston, Sep 29, 2010
    2 people like this.
  2. savrip

    savrip Junior Member

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    [​IMG]
     
    #2 savrip, Sep 29, 2010
  3. TonyPSchaefer

    TonyPSchaefer Your Friendly Moderator
    Staff Member

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    I wish more companies would recognize that a reply and a smallish rebate could establish a lifelong customer.
     
    #3 TonyPSchaefer, Sep 29, 2010
  4. okiebutnotfrommuskogee

    okiebutnotfrommuskogee Senior Member

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    When my 05 Avalon was about a year old, it needed the steering shaft replaced because of a TSB. The car was not dangerous to drive so I continued to use it while they waited for the necessary part to arrive. It took quite a while so without my asking Toyota gave me $300.00 to spend however I wanted at any Toyota dealer, and 18 months to use it.

    All I had to do was save my receipts and send them in. I managed to use $295.00 of their money on the Avalon and Prius.
     
    #4 okiebutnotfrommuskogee, Sep 29, 2010
  5. krg03

    krg03 Not expert, just experienced

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    Nissan did the same for me, twice.
    Never had Ford, GM or Chevy offer anything but a free shuttle ride and everything was a fight and my fault.

    Nice job Houston.
     
    #5 krg03, Sep 29, 2010
  6. TonyPSchaefer

    TonyPSchaefer Your Friendly Moderator
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    I often try to make sure the business owner or manager is made aware that my current visit is the direct result of a previous good will gesture.
     
    #6 TonyPSchaefer, Sep 30, 2010
    1 person likes this.
  7. jdcollins5

    jdcollins5 Senior Member

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    The local Honda dealer replaced an auto door lock solenoid on my wife's 2007 Accord even though it was out of warranty at 38,000 miles. I appreciate that and it will be a positive factor when it is time to replace this car. On top of that, they have one of the most customer friendly service departments I have ever dealt with.

    I never had anything close to this gesture from GM or Ford. Like others, it was always a fight just to get them to honor a valid warranty issue. They always seemed to try to wiggle out of the warranty work even though they are reimbursed for warranty work, albeit at a lower profit margin.
     
    #7 jdcollins5, Sep 30, 2010
  8. s3nfo

    s3nfo Member

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    I wrote to GM corporate about the transmission pressure solenoid in my Saturn L300, a well known high failure item on the 4T45E transmissions for at least the last 20 years, and the BCM, which have experienced high failure rates in Saturn L series cars since the first L rolled out of the factory in '99 and GM said "Gee, this is the first we've heard of any problems".........
     
    #8 s3nfo, Oct 2, 2010
  9. hill

    hill High Fiber Member

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    I'm still "smart"ing over the big fat nothing I got over my 1970's Vega ... which fell apart just a short time after the warrany expired ... as did 100% of all Vegas. You live & learn.

    .
     
    #9 hill, Oct 2, 2010
  10. sktn77a

    sktn77a Member

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    I've had about as much luck with Toyota and Lexus as the previous two posters had with GM - ie nothing!
     
    #10 sktn77a, Oct 2, 2010
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