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First Warranty Repair !

Discussion in 'Gen 3 Prius Care, Maintenance & Troubleshooting' started by Mike@Lincoln, Jul 7, 2011.

  1. Mike@Lincoln

    Mike@Lincoln Junior Member

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    Has anyone seen something like this before. I think it popped out while sitting in the garage. Recently took a trip up I-80 (very rough concrete) and we are also in a heat wave. No idea if either of these could have been a cause.
     

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    #1 Mike@Lincoln, Jul 7, 2011
  2. F8L

    F8L Protecting Habitat & AG Lands

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    Did you check the rear bumper very thoroughly for evidence of someone bumping you?
     
    #2 F8L, Jul 7, 2011
  3. RoyThePriusGuy

    RoyThePriusGuy New Member

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    ???????????????

    You are kidding right? Assuming this is warranty - assembly etc.

    Someone bumped into your bumper.... duh.
     
    #3 RoyThePriusGuy, Jul 7, 2011
  4. 32kcolors

    32kcolors Senior Member

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    That's easily snapped in place, but if it did separate on its own it's a good idea to let Toyota take care of it.
     
    #4 32kcolors, Jul 7, 2011
  5. Mike@Lincoln

    Mike@Lincoln Junior Member

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    The bumper is pristine! I just went out and double checked it. I am very particular about where I park. If the bumper was hit hard enough to pop the panel there should be a mark, right? One thing did occur to me. When I take a friend golfing, we usually sit in the hatch area to change shoes. So could a little weight on the top of the bumper cause this? I would think the clips should be sturdy enough for this...
     
    #5 Mike@Lincoln, Jul 7, 2011
  6. 32kcolors

    32kcolors Senior Member

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    I bet that's what caused it. It's held on by screws at the top in a couple of places as shown:

    [​IMG]
    [​IMG]

    Between these, the "clips" are rather thin and can be easily separated with pressure. Don't sit in the hatch area anymore!
     
    #6 32kcolors, Jul 7, 2011
  7. bisco

    bisco cookie crumbler

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    i've always sat in the hatch area to put my cleats on. is the genIII less solid?
     
    #7 bisco, Jul 7, 2011
  8. F8L

    F8L Protecting Habitat & AG Lands

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    Ok cool. I just thought you should check as that is what caused my bumper cover to shift a bit. Dumbass people keep hitting my bumper while I'm parked. :mad:
     
    #8 F8L, Jul 7, 2011
  9. 32kcolors

    32kcolors Senior Member

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    Unless the person sitting on it is more "solid."
     
    #9 32kcolors, Jul 7, 2011
  10. katiesdad7

    katiesdad7 Member

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    had the same problem with mine. First the dealer said it was normal. So I asked him to walk with me to look at the others on the lot. None had it. So I asked him why he said it was normal when none of the other ones had this issue. I suggested that he check his lies before he tells them to people. I also said that his credibility and the credibility of the entire shop is in question and from now on I want proof if he uses that excuse again. I also got a hold of the service manager and told him of the BS line the advisor tried to use. I asked if this is the kind of service I can expect and if this is they type of business they run......all the wile out in front of waiting customers.
     
    #10 katiesdad7, Jul 7, 2011
  11. katiesdad7

    katiesdad7 Member

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    had the same problem with mine. First the dealer said it was normal. So I asked him to walk with me to look at the others on the lot. None had it. So I asked him why he said it was normal when none of the other ones had this issue. I suggested that he check his lies before he tells them to people. I also said that his credibility and the credibility of the entire shop is in question and from now on I want proof if he uses that excuse again. I also got a hold of the service manager and told him of the BS line the advisor tried to use. I asked if this is the kind of service I can expect and if this is they type of business they run......all the wile out in front of waiting customers.

    Bottom line they did fix it.
     
    #11 katiesdad7, Jul 7, 2011
  12. Mike@Lincoln

    Mike@Lincoln Junior Member

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    Just a quick update on this problem. Dealer looked at it today and fixed it under warranty. They found no signs of damage to the bumper cover. I did have a conversation with one of the Service Advisors. Apparently this happens a lot! If someone were to sit on the top of the cover or even a heavy piece of luggage rests on it then this could happen...Seems like a marginal design to me. However the dealer was good about it and fixed it with no hassle. (Roseville Toyota)
     
    #12 Mike@Lincoln, Jul 12, 2011
  13. katiesdad7

    katiesdad7 Member

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    They also went over my bumper with a fine tooth comb looking for any damage so they wouldn't have to repair it. But after 2 visits they fixed it.
     
    #13 katiesdad7, Jul 12, 2011
  14. Bigleftyinaz

    Bigleftyinaz Junior Member

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    I would have loved to hear the guys answers
     
    #14 Bigleftyinaz, Jul 13, 2011
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