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Big thank you to Andrey Kamenetsky at Putnam Toyota Burlingame

Discussion in 'Dealers & Pricing' started by theiding, Nov 17, 2011.

  1. theiding

    theiding New Member

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    Alameda, CA
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    2012 Prius Plug-in
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    Plug-in Base
    I have been highly impressed with Andrey's professional support throughout the purchase process. No fake hype, no games - just calm attention and follow through at a very attractive price.
    I couldn't have been happier - a confirmed order at 9:01am sums it up nicely :).

    Thank you Andrey!
     
    #1 theiding, Nov 17, 2011
  2. pfile

    pfile Member

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    Plug-in Base
    agreed... similar timing. and thank you Andrey.
     
    #2 pfile, Nov 17, 2011
  3. Crisp

    Crisp New Member

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    Absolutely. He's very professional, and I'm very pleased.
     
    #3 Crisp, Nov 17, 2011
  4. purplerebel

    purplerebel New Member

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    Andrey,
    I'm amazed as to how fast you were able to confirm my order. Thanks for all of your help, I look forward to picking up my Plug-In.:cheer2:
     
    #4 purplerebel, Nov 17, 2011
  5. tarantoga

    tarantoga Junior Member

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    Alameda, CA
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    2012 Prius Plug-in
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    N/A
    Same here; very professional and fast - I switched to Putnam after my local dealer wanted full MSRP and wasn't really on top of the whole process.

    The order got confirmed about a minute after I had submitted it at 9:01.
     
    #5 tarantoga, Nov 17, 2011
  6. conorearly

    conorearly New Member

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    Location:
    San Jose, CA
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    2012 Prius Plug-in
    Model:
    Plug-in Base
    Another great experience dealing with Andrey at Putnam. Everything was exactly as he said and went smoothly. The only difficult part will be waiting until next year to pick up my new PiP!

    Thanks again Andrey!!
     
    #6 conorearly, Nov 17, 2011
  7. mmmodem

    mmmodem Senior Taste Tester

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    Plug-in Base
    Andrey confirmed my order as well. But he didn't take the deposit. Said he couldn't. Have the rest of you made the deposit already?
     
    #7 mmmodem, Nov 17, 2011
  8. badboy99

    badboy99 Member

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    Andrey, your the man! Thanks again.
     
    #8 badboy99, Nov 17, 2011
  9. bilofsky

    bilofsky Privolting Member

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    My experience - not so smooth. I phoned Putnam right after placing the order, but was told Andrey wouldn't be in until the next day, so call back. His online confirmation didn't include the $500 discount. When I replied by email he said he would discount it at time of delivery but couldn't change the price in the system.

    So I did a "change dealer" back to Putnam, which cleared the price. Hopefully he can do it right now, but I'll lose a day and probably move way back in the production queue.
     
    #9 bilofsky, Nov 17, 2011
  10. bilofsky

    bilofsky Privolting Member

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    Wow! While I was typing this in, Andrey was resubmitting with the correct price - after 9 pm! Order is now confirmed! That's taking care of business! I am impressed!
     
    #10 bilofsky, Nov 18, 2011
  11. greenleaf

    greenleaf Member

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    Plug-in Base
    My order was confirmed without any surprises. Thanks Andrey!
     
    #11 greenleaf, Nov 18, 2011
  12. billsilver

    billsilver Junior Member

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    Many thanks to Andrey for his help and professionalism in confirming (and re-confirming when I made a mistake) my order!

    No surprises = happy customer!!! :)
     
    #12 billsilver, Nov 18, 2011
  13. csriram45

    csriram45 New Member

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    2012 Prius Plug-in
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    Andrey was fast. my order was in at 9:08 and confirmed at 9:11. three minutes to Andrey accepting and my confirming. it took me 8 mins because i had to change dealer and that process was stuck. plus i was doing this from parking lot of Dr's office over 3g connection.
     
    #13 csriram45, Nov 18, 2011
  14. thongn

    thongn Junior Member

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    Silicon Valley, CA
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    2005 Prius
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    Agree! Andrey is one of the best -very professional and prompt all inquiries.

    Placed my order at 9:01, but I was too busy at work to follow-up. Andrey called and emailed to remind me to completed the order. All questions to him during the day via email were answered promptly within minutes.

    Looking forward to delivery of the car...
     
    #14 thongn, Nov 18, 2011
  15. pdp

    pdp New Member

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    Bay Area, CA
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    2012 Prius v wagon
    Model:
    Three
    I'm just curious what all this "confirmed order" at so and so time means? What exactly was the process all y'all are talking about? Just wondering, I'm still kind of new around here.
     
    #15 pdp, Nov 18, 2011
  16. theiding

    theiding New Member

    Joined:
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    Location:
    Alameda, CA
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    The Plugin went on sale for priority registrants on 11/17 at 9am. The customer had to submit the order, the dealer then had to confirm the price and the customer had to then confirm the overall order. Time of confirmed order would determine the place in line at the factory - first come first serve. Confirmed order at 9:01am shows how knowledgeable and committed Andrey was with this process.
     
    #16 theiding, Nov 18, 2011
  17. radiocycle

    radiocycle Active Member

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    Location:
    Vallejo, CA
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    2012 Prius Plug-in
    Model:
    Plug-in Base
    I am so glad I didn't go with any of the several local dealerships who were either uninformed about the whole ordering process or would only sell at MSRP. Traveling down south made no sense either.

    Andre, at Putnam Burlingme, made the whole experience a smooth one. I'll be trading in my 2010 with him as well. I would recommend him to anyone in the Bay Area who has not yet made their plug-in purchase. It was a no-hassle transaction; thanks Andre!
     
    #17 radiocycle, Nov 18, 2011
    1 person likes this.
  18. pdp

    pdp New Member

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    2012 Prius v wagon
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    Three
    OHHHH, it's specifically for the Plug In pre-orders. Gotcha. I thought it was some "new and improved process" to buy a Pirus :p
     
    #18 pdp, Nov 18, 2011
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