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Dealer BS/FUD... Y/N?

Discussion in 'Gen 3 Prius Main Forum' started by ny_rob, Feb 28, 2012.

  1. ny_rob

    ny_rob Senior Member

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    To make a long story short...
    I have my eye on a 2011 Prius Five, if that doesn't work out I'll probably go for a 2012 Prius Five.

    When I was a the dealer last night seems all the local area 2012 level five Prius's had the Advanced Technology package that adds $5k to the price. I'm not interested in the AT package, but I do want the other level five goodies- 17" wheels, LED headlights, fog lights, pleather seats...

    So I said "well I may just have to order one then and have it built" without the Advanced Tech package. At this point the salesman told me he didn't even know if he could order a 2012 level five without the AT package. Then he said maybe we could order it and it would take months to come in (that would be fine with me BTW) or we could order it and it would never come in. Or... even a at higher price then when I placed the order. He was very hesitant at this point- I left the dealership with a very bad feeling shortly after this came up.

    Is this for real?
    I thought it worked like this... customer chooses car, chooses trim level, adds options, adds packages if desired, make down payment/deposit- wait for car to be built- pay in full when car arrives.

    I ordered my last new car in 2003 (Honda CR-V) and in two+ months when it arrived it was on time and exactly as ordered. and at the exact agreed upon price- zero drama! I can't believe that so much has changed since then that now you can't place an order for a 2012 Prius without the AT package.

    Has anyone seen anything like this before with a current year production vehicle?

    Am I a victim of dealer FUD/BS?

    Thanks,

    Rob
     
  2. ItsNotAboutTheMoney

    ItsNotAboutTheMoney EditProfOptInfoCustomUser Title

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  3. AZGeek

    AZGeek Semi-informed Member

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    I got a similar run-around when I went to order mine. I eventually ordered what I wanted (based on the Toyota build page), but only after being told by the salespeople it wasn't even possible. Once they did some investigating they called me back with "good news". :rolleyes:

    I'd like to see what Dianne has to say, but my recommendation is to go to the Toyota Prius web page and build your own. It will let you add the 17" wheels without the ATP. Fog lights, LED headlights, and SofTex all look to be standard on the Five.

    Toyota Prius Hybrid - 2012 Models: Prius Two, Prius Three, Prius Four, Prius Five

    As Dianne told me, read the fine print about "Not all options/packages are available separately and some may not be available in all regions of the country." You may have to go to another dealership.
     
  4. Mendel Leisk

    Mendel Leisk Senior Member

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    I suspect it will be difficult (if not impossible) to do what you want, ie: mix-and-match trim levels. Not much has changed in the last decade, I don't think it's ever been the norm, at least with imports. I also suspect that if you convince Toyota to custom build you what you want, it will likely cost nearly as much anyway.
     
  5. 32kcolors

    32kcolors Senior Member

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    When the 2010s first debuted, only the Five with ATP was allocated to the Southern California region so most of us living in that area who wanted the Five had no choice but to get the ATP so yes, it's been known to happen. The only exception is if your dealer is willing to go out of their way to acquire one with no ATP at the port en route to other regions (which Dianne Whitmire had been known to do).

    No idea if your dealer is actually BSing unless you check with other dealers. If they all say the same thing, it could very well be true.
     
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  6. David Beale

    David Beale Senior Member

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    But to answer your original question, "were they lying to me?". YES. It's a car dealership.
     
  7. ny_rob

    ny_rob Senior Member

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    Didn't realize I was trying to mix-n-match trim levels.

    Maybe I didn't understand the the build correctly?

    Just trying for a level five- without the Advanced Tech package.
     
  8. ny_rob

    ny_rob Senior Member

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    Thanks 32K...

    You just gave me an idea....

    Just tried the "build your Toyota" link (http://www.toyota.com/byt4/pub/init...Code=44820&lang=&zipEditInputTextField=44820#) - I input a NY zip-code 10010 for instance and click on the level five build the price instantly jumps to $34,885 with the AT package radio button already selected w/no way to remove that package.

    Now from the same Toyota link changed to Ohio zip-code 44820 and click on the level five build the price stays at $30,565 with the ability to add or remove the AT package at will.

    So it seems the forced AT package is a regional thing.
    That's good to know as now I can search zipcodes for the closest ones to me where I'm not forced to spend $4k+ on a package I don't want.
     
  9. MrBillTulsa

    MrBillTulsa Member

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    Yes, Trim Level 5 is available without ATP - Dianne Whitmire has a few of those available right now. I would guess there are orver 100 of those cars in the (48) states, as we speak.

    I suggest that you go to CARS.COM and search for the exact car you want. You can select any radius from your zip code, all the way out to include all 48 conus states. This is not building a vertual car, it is lookng at actual inventories of actual cars.

    The most important thing you've seen here is that dealerships want to sell what they have; they are hungry for it. Any other kind of sale involves more work and more time.

    I suggest that you get exactly what you want in a new car; you'll have no regrets and no second thoughts. That's what I did.

    MrBill

    :eek:
     
  10. 32kcolors

    32kcolors Senior Member

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    Alternatively, you could try to find a local dealer who is willing to acquire one with no ATP at the port en route to other regions. A good dealer should be able to do that. For example, Toyota has stopped allocating Misty Gray to the SoCal region about a year ago but Dianne Whitmire of Carson Toyota is happy to get it at the port for her customers who really want Misty Gray.
     
  11. smokiejoe

    smokiejoe Member

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    Yes, you need to check whether you can build the car you want on Toyota's Website and enter your zipcode. To get a 2011 Five without the AT Package you may have to go out of State.
    I know Pennsylvania has some $32K Prius Fives, but they are getting hard to find. I had to buy a 2011 Prius Four in New Jersey because the Four was only available with NAV in PA. I wanted to save a few bucks $2K.
     
  12. ny_rob

    ny_rob Senior Member

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    Very good idea... thanks!

    Well, that was why I finally walked out of the dealership last night- If I'm going to lay out $30K+ I'm not settling for a trim level downgrade in a color I'm not crazy about. It was pretty clear this dealer was only interested in making the easy sale with the least possible effort... he really didn't care what I wanted.
     
  13. bisco

    bisco cookie crumbler

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    i would order one from dianne, fly out to cali an take a sweet road trip home. :)
     
  14. ny_rob

    ny_rob Senior Member

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    The key phrase here is "good dealer".... That's not easy to find around here.

    I cant deal with the dealer in the town where I work, we have a business relationship with them and I have some inside knowledge on how they treat their customers that I'm uncomfortable with.

    The next closest dealer is the one I visited last night- that particular dealer wanted an non-negotiable fee of $500 just to get a car from another dealer less than 50 miles from him (yes it was in another state if that matters).

    The dealer near my house didn't even reply to my email from Costco Auto Buying plan for two days. When he finally did call- I mentioned I had started talking with another dealer because I hadn't heard from him... he couldn't get off the phone fast enough. Couldn't even get his last name cause he was in such a rush to hang up.

    In reality- I may have to purchase out of state because the local dealers are so poor.
     
  15. yeldogt

    yeldogt Active Member

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    I picked up my 2011 five w/o the AT package in PA about a month ago -- most of the fives have the AT package. I was originally going to get a four w/o the sunroof ..... but went with a five for the LED headlights and the wheels. After adjusting the headlights the LED's are great -- Fogs don't do much ... and I like not having the hubcaps.
     
  16. bisco

    bisco cookie crumbler

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    don't come to mass, it only gets worse.
     
  17. ETC(SS)

    ETC(SS) The OTHER One Percenter.....

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    No...you're not a victim...at least not yet.
    You're a consumer.

    In addition to cars.com, there's Edmunds. Both are ad driven, and I've seen absences from their reporting from some dealerships versus others, but that's the internet for you.

    This shouldn't be that hard.
    You're in NY. There are lots of Toyota dealerships there.
    Log into a few that are the closest and find out who their internet sales associates are.
    Say "I want _____ ....do you have one, or can you get one? I'm also checking with ________, so if you don't have it or can't get it, please don't time for either of us."

    Give them some contact info.
    I cannot imagine that you won't have some dealership who has enough time on their hands to check with their partnering dealerships and get the make, trim, and color that you want.

    I mean.....I know that the economy is in full recovery and everything, and gas prices are going to make it hard (but not impossible!) for you to get a really killer deal on a new G3, but c'mon!!!
    You're not doing them a favor by driving one of their cars off of the lot.


    Good Luck!
     
  18. ny_rob

    ny_rob Senior Member

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    Unfortunately, my research has confirmed- the 2012 Prius 5 is not available for order in NY, NJ, or CT zipcodes without the AT package automatically included- that's directly from the official "build your Toyota" link.
    The local dealers get $450-$500 to ship one in from out of state- I won't pay that! And once you have to bring in a car- you lose any leverage you may have to make a better deal. They smell the blood in the water at that point... :(

    Now the good news.....
    By plugging in different zipcodes on the "build your Toyota" page- I found that starting in PA the Prius 5 is available without the AT package. There are PA dealers as close as 150 miles west of me (3hr drive). I'll drive 3hrs to save $5k and get the color and trim I really want. I've already sent out a "contact me" message to one via the Costco program.
     
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  19. jayselle

    jayselle Member

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    Sounds like the dealer was being mostly honest. They have no idea how long it will take to custom order the exact model/trim/color you want. It's 100% built in Japan and Toyota does the allocation. It's more of a corporate issue than a dealer problem. Could be 3 weeks, 3 months, or never.

    When sourcing a vehicle not on the lot you have to hope they can find it from a neighboring dealer who is willing to trade. Otherwise, you're going to be waiting, and this wait depends on many factors. Often the dealers don't know how long and are less willing to negotiate. You're previous experience is with a Honda CR-V and those are cranked out like hotcakes right here in North America.
     
  20. 32kcolors

    32kcolors Senior Member

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    If a certain option isn't allocated to a region, there's no way to get it unless you grab one from other regions, either at the port or through dealer exchange.