Lack of Entune on 2012 v with AT pkg

I don't even know how they could get a Prius v Five without Entune. It is listed as standard on Toyota.com.

 

Welcome to PriusChat. Sorry Braddah! SERVCO is their own animal they are an independent importer and distributor. They bring in the cars with the options and packages they think will sell and with options that are supported in the islands. I doubt you have any legal recourse the window sticker should have listed all installed options and accessories and they did not force you to buy the car right? As far as I know the terrestrial repeaters for satellite never happened, I have zero Sat. radio functionality. I bought my 2011 standard Prius V/Five, with the APT back in January. The only option I am missing from my APT package is Lane Keep Assist (LKA). Another unavailable option here in Hawaii is Safety Connect.

 

Yeah, Hawaii is like Puerto Rico and Canada - No ENTUNE.

 

Quote:
All information presented herein is based on data available at the time of posting, is subject to change without notice and pertains specifically to mainland U.S.A. vehicles only.

I went to SERVCO Auto Honolulu on this past Tuesday just to get a Prius v print brochure and the last words on the inside back page are the same as what Paradox quoted above.

aloha808 don't feel too bad we could not even get factory nav. a few years ago here.

 

I feel for ya.

I noted that the AT package is about $600 cheaper there though right?

 

I'm having an issue with the USB port, and called Customer Services at Toyota Puerto Rico to ask for this issue, and asked about both services. I got this info: (1) the sat radio receiver is for XM satellite signal only, which means is not capable of receive Sirius satellite or terrestial signal; (2) Entune is a CONUS (CONtinental US) only service, and plans to expand the service are still on the dark. At least the answer was better that the one I got before from Customer Services at Toyota USA (they said that there were no national phone carries in PR, yeah sure, tell that to at&t, T-Mobile and Sprint).

 

This might help:

 

Entune is not that useful. It would be great if I could pay several hundred less and skip nav and entune.

 

I bought my 2012 Toyota Prius V Three two weeks ago, paid full price, no discounts. I have Entune Software, I have an APPS button, and I have a Model/Package level that includes Entune Service for 3 years with purchase. When I called the Salesman on my way home that day to ask how I register the Entune, his response was "Oh, entune isn't available in Hawaii." He never said that when I called to order or picked up the vehicle. When I called Servco, the Customer Service Manager said "You should've asked." Really? Wow. I wouldn't ask if windows were included either so at least they didn't take those out of the car too.

Since I didn't walk into the dealership to purchase the vehicle I wouldn't have seen any marketing materials that stated my vehicle did not include features that were marketed in the to the rest of the United States. For what it is worth, there is no "Mainland US" disclaimer on the toyota.com mobile website except for the extended warranty, that is footnote disclaimer #27.

I'll be returning the car if they can't get the features enabled, through whatever means are necessary. I could've purchased from a mainland dealer or gone with a different vehicle all together...and no, I wouldn't have bought the vehicle had I known that the Entune features were disabled in Hawaii.

 

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