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Am I missing something? My 10K service

Discussion in 'Prius v Care, Maintenance and Troubleshooting' started by Mx5, Jan 15, 2013.

  1. Mx5

    Mx5 Junior Member

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    Location:
    Orange county, ca
    Vehicle:
    2012 Prius
    Model:
    Three
    I made an appointment at Tustin Toyota for my 10K service online.
    I showed up for my 9:30 appointment at 9:25.
    I was then informed that they were behind and it would be about a 2 hour wait. Actually took over 2.
    I asked about why my appointment did not allow me to get my car worked on right away.
    I was informed that the appointment only guaranteed that they would work on my car that day.
    I tried to explain how appointments work, (thinking of Sienfeld)
    He just said that they would get it done as soon as they could, they offered me a shuttle service.

    What am I missing?
    Do all Dealers work this way?
    Why would I need to drop off my car for an oil change.
    If it was not free, not a chance that I would have dealer service and I will skip the 15k
     
    #1 Mx5, Jan 15, 2013
  2. spiderman

    spiderman wretched

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    welcome to toyota care!
     
    #2 spiderman, Jan 15, 2013
  3. jhinsc

    jhinsc Senior Member

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    My service every 5k typically takes 30-60 min. Even last appointment with an alignment added only took about 50 min.
     
    #3 jhinsc, Jan 15, 2013
  4. rjparker

    rjparker Tu Humilde Sirviente

    Joined:
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    Vehicle:
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    Usually no problem. Try another dealer next time.
     
    #4 rjparker, Jan 15, 2013
  5. jzchen

    jzchen Newbie!

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    Location:
    Arcadia, CA
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    Five
    Usually I get that delay if I'm late. Toyota of Pasadena was really quick when I took ours there for a 6 month/5k, (and was on time like you were.)
     
    #5 jzchen, Jan 16, 2013
  6. jdcollins5

    jdcollins5 Senior Member

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    Did you let them know that you planned to wait for the car? If not, my dealer "assumes" that you are going to drop it off in the morning and pick it up when they call or before they close. If you let them know that you will be waiting for the car they will be sure to schedule you up front.

    They normally stagger appointments so everyone will not be sitting in line waiting when they open the doors in the morning.
     
    #6 jdcollins5, Jan 16, 2013
  7. Mx5

    Mx5 Junior Member

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    Location:
    Orange county, ca
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    Three
    I told them that I was waiting, I guess that's why it only took 2 hours
    Anyone have a dealer recommendation in North Orange County, ca
     
    #7 Mx5, Jan 16, 2013
  8. The Critic

    The Critic Resident Critic

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    Appointments at a dealer do not work the same way as appointments as a doctor's office - there is no one waiting to see you. The appointment simply allows the dealer to control the incoming traffic of cars, and gives your car a place in line.
     
    #8 The Critic, Jan 25, 2013
  9. 2013-Prius v

    2013-Prius v 2013 Prius v 5

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    Thanks. Won't go to Tustin Toyota


    iPhone ?
     
    #9 2013-Prius v, May 17, 2013
  10. JMD

    JMD 2012 Prius 4 Solar Roof

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    It may be a one off. Don't know for sure

    image.jpg
     
    #10 JMD, May 17, 2013
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