1. Attachments are working again! Check out this thread for more details and to report any other bugs.

Dianne? Does your Service Dept charge the PIPs?

Discussion in 'Gen 1 Prius Plug-in 2012-2015' started by ukr2, Jan 6, 2013.

  1. rogerv

    rogerv Senior Member

    Joined:
    Dec 10, 2008
    1,639
    317
    14
    Location:
    Simi Valley, California
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    Dave,
    I didn't ask about charging, since I was waiting while they did the oil change. I didn't have them rotate the tires, BTW, because Ken told me they damaged the paint on his wheels. I did my own rotation, scratch free.;)
    The survey I got had a place to write suggestions for how the dealer could make things better, and that's where I would have mentioned it had it even occured to me. I haven't charged anywhere but at home since I got the car, so it just wasn't on my mind.:(
     
  2. bfd

    bfd Plug-In Perpetuator

    Joined:
    Mar 19, 2009
    659
    172
    0
    Location:
    Close to SDSU in the Far Southwest Corner of Cali
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Advanced
    Well, I would guess that they can't charge the vehicle while they're working on it. So that would mean an extra amount of time. I typically wait for maintenance services, so that would just add more time to my wait. Now, if I was the type that dropped off in the morning and picked up after work, and my car wasn't charged up when I picked it up, I'd at least ask the Servicc Dept. Mgr. for their policy. There's really no excuse for them not to charge the battery. It could just be a squeaky wheel/oil situation. With the small number of Pips showing up for service at most service depts, this is something that's probably not even on their radar.
     
  3. DianneWhitmire

    DianneWhitmire High PRIUStess

    Joined:
    Oct 23, 2007
    4,062
    1,123
    64
    Location:
    Laguna Niguel, CA
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Premium
    You can't charge while you're working on it, and the charger isn't near anyone's work station... at least not here!
     
  4. kingston

    kingston New Member

    Joined:
    Jan 16, 2013
    2
    0
    0
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    I just bought a new car at Carson toyota. It wasn't charged.
     
  5. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    107,571
    48,862
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    same here, bernardi toyota. they thought the full hv battery icon was the full ev battery.
     
  6. lensovet

    lensovet former BP Brigade 207

    Joined:
    May 23, 2009
    2,614
    495
    0
    Location:
    Burlington, NJ
    Vehicle:
    2018 Tesla Model 3
    Model:
    N/A
    idiots
    and these are the people that are servicing our cars?? :eek:
     
  7. Cacti

    Cacti Poleikleng

    Joined:
    Jul 20, 2007
    193
    21
    0
    Location:
    Massachusetts
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    I too received my car with an empty battery, the dealerships stated 'the battery was full when it left Japan but lost its charge during shipping." This dealsership has an L2 charger on site, no excuse not to charge the battery regarding the delivery to the customer. Idiots!
     
    lensovet likes this.
  8. devprius

    devprius /dev/geek

    Joined:
    Jan 2, 2006
    979
    291
    0
    Location:
    San Francisco Bay Area, CA
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    City Toyota in Daly City has an L2 charger, but I think it's mostly used to keep the RAV4 EV models they have for rent/sale charged up.
     
  9. Totmacher

    Totmacher Honey Badger don't give a carp

    Joined:
    Oct 2, 2011
    301
    110
    0
    Location:
    Mission Viejo, CA
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Advanced
    I remember Toyota specifically asking me if i recieved the vechicle fully charged when i first picked it up. This was on one of the imediate email surveys we got after purchasing it. Obviously I said no...

    Truth be told it was a bit of a let down driving the car for the first time in HV mode...
     
  10. Ken Blake

    Ken Blake Active Member

    Joined:
    Nov 29, 2012
    351
    180
    6
    Location:
    Portland, Oregon
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Advanced
    I used to work at Royal Moore Toyota, in Hillsboro, Oregon, and I bought my Prius there. (after I changed jobs to Lexus) Several of the bays have L2 chargers, and they were planning to charge any PiPs that were getting serviced, as part of the service. (no additional charge).
    My car was delivered fully charged, in fact it was in a garage, with the 110 charger connected to it, and the wall when I took delivery. :)
     
  11. Totmacher

    Totmacher Honey Badger don't give a carp

    Joined:
    Oct 2, 2011
    301
    110
    0
    Location:
    Mission Viejo, CA
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Advanced
    Whats your best in the 1320?
     
  12. ukr2

    ukr2 Senior Member

    Joined:
    Feb 5, 2007
    1,009
    275
    31
    Location:
    Victor, NY
    Vehicle:
    2021 Prius Prime
    Model:
    XLE
    Who was your salesperson? Call back and tell Dianne Whitmire.
     
  13. JamesBurke

    JamesBurke Senior Member

    Joined:
    May 19, 2009
    1,222
    493
    27
    Location:
    Morgantown, WV
    Vehicle:
    Other Non-Hybrid
    Model:
    N/A
    Batteries are shipped discharged for safety reasons. Saltwater and large scale batteries don't play well together and shipboard fires are almost as bad as aircraft fires. Also it's not good to leave the batteries fully charged for a long time like the 6 to 8 weeks it takes to ship them. I would add truck and rail transits to this also.
    Cost of electricity in Japan vs. US?
    You would think Toyota and the dealers would want to charge them before sale to make sure they aren't defective.
     
  14. Ken Blake

    Ken Blake Active Member

    Joined:
    Nov 29, 2012
    351
    180
    6
    Location:
    Portland, Oregon
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Advanced
    12.2 on twins. Twisted driveshafts in half after going single. ;)
     
    Tracksyde likes this.
  15. PiPi

    PiPi Junior Member

    Joined:
    Nov 15, 2012
    17
    2
    0
    Location:
    Los Angeles
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    Hi Diane, does your dealership have any charging stations like Nissan dealerships??
     
  16. vbgoz

    vbgoz Junior Member

    Joined:
    Sep 19, 2011
    19
    5
    0
    Location:
    Los Angeles
    Vehicle:
    Other Non-Hybrid
    Model:
    N/A
    I bought my PiP at Carson Toyota in November, and it wasn't charged. I was quite disappointed. Toyota must enforce dealers to hand over fully charged PiPs to customers.
     
  17. retired4999

    retired4999 Prius driver since 2005

    Joined:
    Aug 11, 2011
    2,652
    625
    15
    Location:
    Eau Claire, Wi.
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    I agree a full charge would be nice, but it only cost 30-40 cents and is really no big deal. I think it is a time thing for the dealer more than anything. We are all just in so much of a hurry to get our cars, who cares if we have a full charge. Mine was 5.4 miles of EV. Plenty to get me going. I was happy! :)
     
  18. hill

    hill High Fiber Member

    Joined:
    Jun 23, 2005
    19,605
    8,036
    54
    Location:
    Montana & Nashville, TN
    Vehicle:
    2004 Prius
    Model:
    IV
    Maybe it's 25¢ for the kWh's ... but after you figure the 2½ minutes for the hybrid tech to drive it over to the EVSE .... open the charge port, plug it in .... then another 2½ minutes to have someone walk back over after it's charged ... unplug it ... why that's 1/12 of an hour. At $150/hr for labor, times 1/12 of an hour ... now you're up to $12 on top of the 25¢.
    ;)
     
  19. lensovet

    lensovet former BP Brigade 207

    Joined:
    May 23, 2009
    2,614
    495
    0
    Location:
    Burlington, NJ
    Vehicle:
    2018 Tesla Model 3
    Model:
    N/A
    it's not about the money, it's about the lack of care and attention to the car and the specific needs this model has. it shows how little dealers know about the car and how little they care about it. it's like the Ford article that was posted earlier – Toyota can make the best car in the world, but if the dealer treats the customer like shit, that's not only a lost sale, but potentially a lost customer.
     
    vbgoz likes this.
  20. vbgoz

    vbgoz Junior Member

    Joined:
    Sep 19, 2011
    19
    5
    0
    Location:
    Los Angeles
    Vehicle:
    Other Non-Hybrid
    Model:
    N/A
    Exactly! I completely agree.