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Safetyconnect - does this work when travelling in Canada?

Discussion in 'Gen 3 Prius Audio and Electronics' started by timriley, Feb 20, 2013.

  1. timriley

    timriley Junior Member

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    I have Safetyconnect in my 2012 Plug-in Prius. I'm planning a road trip to Canada. Does anyone know if Safetyconnect road-side assistance works while driving in Canada? I called Toyota and the rep claimed that Canada is not covered, but then I found literature (well, for Lexus safetyconnect customers which I assume would be the same as Toyota's) saying that Safetyconnect is not guaranteed to work in Canada but that roadside assistance would be provided 'if' the safetyconnect is able to make a connection while in canada (assumably in the more southern low-lying cities since it's satellite-based?). If it's based on the same XM technology in the car, I'm thinking it might work: my US- SiriusXM receiver actually works when driving in much of CAnada...
     
    #1 timriley, Feb 20, 2013
  2. cwerdna

    cwerdna Senior Member

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    I highly doubt it uses XM. I've never heard of mobile XM radio transmitters.

    I'd imagine it uses GPS (that will work anywhere in the world) and the cellular network to carry any voice and data. If you have no US cell coverage in Canada, and there's no roaming agreement in place, the cellular part won't work.

    I've driven to Vancouver BC when I lived in WA. Maybe a few miles past the border, I lose AT&T signal and end up roaming on Rogers (IIRC).
     
    #2 cwerdna, Feb 20, 2013
  3. Paradox

    Paradox Prius Enthusiast / Moderator
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    Safety connect uses a cell connection which is part of the car afaik.

    I don't believe it is available in Canada so if that's the case I doubt it would work up there but am not 100% sure.
     
    #3 Paradox, Feb 20, 2013
  4. Turdblossom

    Turdblossom Junior Member

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    Call Safety Connect at
    800-331-4331and ask.
     
    #4 Turdblossom, Feb 20, 2013
  5. ggood

    ggood Senior Member

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    Attached Files:

    #5 ggood, Feb 20, 2013
    timriley and cwerdna like this.
  6. cwerdna

    cwerdna Senior Member

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    And there's more to it
     
    #6 cwerdna, Feb 20, 2013
  7. ggood

    ggood Senior Member

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    In other words, good luck!
     
    #7 ggood, Feb 20, 2013
  8. timriley

    timriley Junior Member

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    Ah, thanks for the info! I guess it'll be hit and miss then depending on which Canadian cities have a roaming agreement with the car's cell...
     
    #8 timriley, Feb 21, 2013
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