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Stay away from Clazzioseatcovers.com

Discussion in 'Gen 3 Prius Accessories and Modifications' started by Ragz, Mar 20, 2013.

  1. Ragz

    Ragz Active Member

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    Over 7 months and still waiting. I ordered in August of 2012, called and emailed dozens of times. When I actually spoke to somene it was always 2 more weeks. Between December and January, I could not get in touch with anyone until Jan. 10th. At that time i found out that the covers came in, wrong color. I did not want blue inserts. so they emailed me the following:

    On Jan 10, 2013, at 6:14 PM, "cheryl" <[email protected]> wrote:

    Rich, I am so sorry it has taken so long on your seat covers. We won't you to be another satisfied customer, so here is what I can do. I can have your original order here in 4-6 weeks. That is the genuine leather inserts in Black/Gray/Black. I can offer you one of two things; your choice. One, being a set of seat heaters for your driver and passenger seat, an $80.00 value at no charge to you. Two, being free embroidery on your front two headrests. We can put the toyota emblem on the headrests in the gray to match your gray inserts, another $80.00 value at no extra charge to you. Let me know if one of these options work for you, and which you want to do.

    I reordered, and today 9 weeks later, I am told 3 more weeks. This is the worst company I have dealt with form this site. I have purchased alot of mods from many different places and no one has been as incompetent as these people. If you need covers, take cover from them and buy elsewhere. By the time I get them my lease will be up.



     
  2. ockevin

    ockevin Active Member

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    You should have contacted Rodney...aka Hawaiinbuilt on here. He is a Clazzio representative for North America.
     
  3. B2FiNiTY

    B2FiNiTY Active Member

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    sounds fishy...
     
  4. Ragz

    Ragz Active Member

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    Fishy?

    Here is the order, notice the date, after that the screw up email in jan

    CustomerID# 1113

    Thank you for your order. Your order number is 1070, placed 08/29/2012 at 14:34.

    Bill To:

    Richard Ship To:

    Richard
    Payment Info:

    Credit Card:

    Shipping Method:

    FREE UPS Ground
    Order Details:

    Code Item Qty Price Grand Total
    2301 2010 - 2011 Prius
    [IN STOCK:NO THANK YOU, I WANT TO CUSTOM ORDER]
    [SELECT DESIGN:GENUINE LEATHER.....................]
    [OUTER COLOR:BLACK]
    [INSERT COLOR:GRAY]
    [STITCHING COLOR:BLACK01] 1 $449.00 $449.00

    Subtotal: $449.00
    Tax: $0.00
    Shipping Cost: $0.00
    Grand Total: $449.00


    All stock orders are subject to availability, typically ships out within 48 hours. However if it became out of stock at the time of your order, it will ship out within 7-14 days. All custom Orders take Approximately 8-16 weeks for delivery and are NON-REFUNDABLE.

    Thank you for Upgrading, Protecting or Customizing your auto's interior with Clazzio Seat Covers.
    Email: [email protected] Toll Free: 877-412-8030



    SENT 1/10/13
    Hi Richard. It appears that your order was messed up(sorry) and it is the one that I was telling you about. The genuine leather inserts Outer Black, Inner Blue, Stitching Black. Will these work for you? Let me know and I can get them out to you right away.

    Best Regards,


    Cheryl
    Sales Rep
    Clazzio Seat Covers
    Toll Free: 877-412-8030 Ext 4
    www.ClazzioSeatCovers.com
    Check Out Our Online Store
     
  5. ny_rob

    ny_rob Senior Member

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  6. cycledrum

    cycledrum PSOCSOASP

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    Call '7 on your side' . Have news advocate give them a call. I bet they get the covers to you in no time.

    Thanks for heads up though.
     
  7. Ragz

    Ragz Active Member

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  8. GCPExit12

    GCPExit12 Member

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    any resolution from Clazzio? I'm still waiting on a custom order placed in September. Same BS. Everytime I call, they're shipping next week and I should have it in two weeks. Call again and it'll be on their next shipment which will come in...next week and I should have it in two weeks.

    I don't understand how some businesses can hold on to your money when they can't deliver the product. Are they hoping that I'll eventually forget about it and just go away?
     
  9. B2FiNiTY

    B2FiNiTY Active Member

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    You guys can't file a claim with the credit card company?
     
  10. Ragz

    Ragz Active Member

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    ***UPDATE***
    As of yesterday, I FINALLY recieved everything. The covers same last week and the embroidered headrests yesterday. Thanks to Rodney (HB) for getting involved. I am glad to get this over with. Good luck GCP, have patience
     
    GCPExit12 and David2sav like this.
  11. David2sav

    David2sav david2sav

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    Now let's see them installed (y)
     
  12. Ragz

    Ragz Active Member

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    ok will finish over the weekend and post
     
    David2sav likes this.
  13. GCPExit12

    GCPExit12 Member

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    so it's not a scam! well that's a relief, if you don't mind me asking, how exactly did you get Rodney to help you? I would appreciate some assistance with my order as well. Also, did the website's order status page update when they shipped out your stuff with tracking #, etc, or did the package just show up at your door? I'm not a patient person, well except maybe when I'm driving the kids with my Prius, but waiting for anything else feels like watching paint dry...
     
  14. Clazzio.com

    Clazzio.com Junior Member

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    I'm sorry you all went through trouble with one of our independent dealers. Apparently an employee there caused a lot of issues which have all been resolved now. The least I can do is let everyone know that there are different dealers for clazzio. I own one of the warehouses. We have a very good customer service track record, and many happy customers to vouch for us. If any one is still hesitant I understand.
     
    David2sav and xs650 like this.
  15. Ragz

    Ragz Active Member

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    GCP
    I PM'd Rodney and he responded right away. Then Jennifer for Clazzio emailed me and told me that the covers were in and she emaile me the tracking #. She also embroidered the headrests for free.
     
  16. breye

    breye New Member

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    Hi I just have been scammed by Clazzioseatcovers
    I can't seem to find the member Rodney...aka Hawaiinbuilt on here to see if he can help me out.
     
  17. cary1952

    cary1952 Member

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    hope you paid by paypal or credit card so you can report it.
     
  18. xliderider

    xliderider Senior Member

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    Wasn't there a thread warning everyone about ordering from them?
     
  19. breye

    breye New Member

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    Yes there is but I just found it today when I goggled this company.
     
  20. ny_rob

    ny_rob Senior Member

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    If you've truly been "scammed" which I define as - you paid for merch you never received- and paid by credit card (not debit card which offers no buyer protection) then your credit card company should be able to make things right.

    Would you care to define how you were scammed?
     
    The Electric Me likes this.