JuicedHybrid Purchase Claim

I'm not sure if this is appropriate or I should get advice from somewhere but I've no idea where else I should turn to since I'm not physically located in the States.
I've purchased Hood Protector and Bug Shield for 2010 & 2011 Toyota Prius from JuicedHybrid.com in 2011 & it's found to be broken when received at the Post Office. I refused to accept the delivery & asked the Post Office to return it to the sender.

I reported the problem to JH & even lodged the complaint to both USPS & Pos Malaysia whom were responsible for this parcel shipment. Both courier service provide responded that the packaging is subpar for the handling during shipment & it's not their responsibility for the damage as they couldn't find the parcel damage in their custody.
With almost 2 years of corresponding, JH refuses to reimburse & only now they gave a reason that I should have accepted the parcel & get reimbursement from them by returning it by myself.
As I'm remotely far away & I've no idea what to do in order to get back my money from them, any advice?

 

I'd have if they mentioned it right away in March last year after both the couriers responded. Letting go after JH dragged it for almost 2 years to finally now refusing the reimbursement is right thing to do?

 

I opened the package right in front of the officer at the post office collection counter when it was spotted abnormal on the packing that I demanded the inspection before accepting it.
But that's besides the point, JH didn't mention it right away when I reported the damage urging them to report to USPS & I've refused to accept the delivery. Instead, they dragged it until now then only they mentioned I should have accepted the delivery & arranged it to be returned... well, for one thing, returning it by myself is much more expensive due to the charges by Pos Malaysia & they'll refuse it due to the subpar packaging for the second thing.
Too bad that the credit card company cannot reverse it because this transaction has been closed & they can only recommend me to settle the dispute with the seller.

 

they didn't inform me about refusal of delivery didn't work right away, as mentioned. dragging it for almost 2 years & this policy might have been changed already into what you're reading & the part would have been returned to them more than a year ago. no chance for me to deal with Pos Malaysia to get the part back for that arrangement.
I've no idea what will be their argument on manufacturer's defect in this case as they keep blaming the couriers yet both USPS & PM claim that it wasn't their fault as the packaging is subpar.
thanks for pointing that out though, but again, I see no reason for their excuse for no refund since I don't even get the part as intended.

 

If you've read the new return policy, it stated also for refused shipment & they'll just deduct a fraction of the price as restocking fees.

Yes, that was done long time ago. The thing is that they dragged the thing until a point where most customers will just "let go".

 

Well, again that's besides the point, now they dragged the thing out until now then only they tell me, "you can't refuse the delivery", "we'll not refund to you". I was expecting that "we'll refund you but we'll deduct some for... [whatever their policy has stated]" but not zero refund.
that was definitely a lesson, don't buy from US a fragile part that can't arrive within 60 days before the credit card centre won't be in help for any dispute.

 

I tried, but they just don't bother to respond & will only give a little response like I'm just newly claiming for the refund & I've to refresh them again a month or two after then only they repond. I don't mind about whatever they've stated in their policy on deducting a fee or what not, dragging the whole thing for almost 2 years then only to tell the customer they'll not get refunded over the damaged part because they refused to accept the delivery is the thing that is unacceptable.
I'll try calling IDD to get to the manager, thanks for the suggestion.