1. Attachments are working again! Check out this thread for more details and to report any other bugs.

Scangauge Burned OBD Connection

Discussion in 'Gen 3 Prius Accessories and Modifications' started by FranklinS, Sep 8, 2013.

  1. FranklinS

    FranklinS Ach crivens ye scunners!

    Joined:
    Feb 10, 2013
    190
    94
    0
    Location:
    Eugene, OR
    Vehicle:
    2013 Prius
    Model:
    Two
    Just plugged in my new Scangauge and this happened:

    The female connection on the Scangauge body is fine. Tried my Torque app with ELM 327 and it is fine.

    [​IMG]
     
    #1 FranklinS, Sep 8, 2013
  2. macman408

    macman408 Electron Guidance Counselor

    Joined:
    Mar 21, 2010
    1,179
    365
    1
    Location:
    California
    Vehicle:
    2010 Prius
    Model:
    V
    Uh oh, you let out the magic smoke!

    Hopefully it's the ScanGauge's magic smoke and not the car's; the car contains a lot more magic smoke, and so it's more expensive to fix. My guess is something's shorted either in the ScanGauge or the cable. Best idea is probably to return both and have them send you a new one. Bonus points if it explodes too.
     
    #2 macman408, Sep 8, 2013
    FranklinS likes this.
  3. FranklinS

    FranklinS Ach crivens ye scunners!

    Joined:
    Feb 10, 2013
    190
    94
    0
    Location:
    Eugene, OR
    Vehicle:
    2013 Prius
    Model:
    Two
    Magic smoke and a bonus too! Hell, I'm plugging it in again!

    All connections look good and unburned except for this wire end. The ELM 327 and Torque work fine.

    I sent a link of this page to Linear Logic and hopefully they will just send me a new OBDII wire without requiring me to send in this old wire and/or gauge so I can troubleshoot. I have heard some good things about Linear Logic customer service.

    I do like the idea of a dedicated gauge instead of my Torque app.
     
    #3 FranklinS, Sep 8, 2013
  4. vskid3

    vskid3 Active Member

    Joined:
    Jun 23, 2013
    773
    228
    0
    Location:
    Texas
    Vehicle:
    2005 Prius
    They'll probably want you to send it in so they can troubleshoot it. Mine wasn't working in my Escape or Prius, but would in my parents' Yukon. I sent it in and they sent it back with the original cable and a CAN only cable that works great. Their service is really good.
     
    #4 vskid3, Sep 9, 2013
  5. FranklinS

    FranklinS Ach crivens ye scunners!

    Joined:
    Feb 10, 2013
    190
    94
    0
    Location:
    Eugene, OR
    Vehicle:
    2013 Prius
    Model:
    Two
    Great customer service as reported!

    Franklin,

    Please reply with your shipping address and phone number and we will send you out a new cable and unit. Included with the unit will be a prepaid mailing label for you to send the old unit back to us with.

    Regards,

    Cristina Bollinger
    Repairs and Technical Support
    Linear Logic
    1.888.433.5664
     
    #5 FranklinS, Sep 10, 2013
    ftl likes this.
  6. jdcollins5

    jdcollins5 Senior Member

    Joined:
    Aug 30, 2009
    5,131
    1,338
    0
    Location:
    Wilmington, NC
    Vehicle:
    2010 Prius
    Model:
    III
    Cristina and Linear Logic have the best Technical Support that I have dealt with.
     
    #6 jdcollins5, Sep 10, 2013
(You must log in or sign up to post here.)