Dealership Lying, Not Honoring Warranty Claim

To make a long story short I found that the rear drum brake cylinder on my 2008 busted a seal and was leaking brake fluid. Not real bad, but needed fixed. All the brake warning lights came on the dash and I drove it to my local dealership to get fixed. I have the Platinum 100K warranty which lists brake cylinder. I have 98K miles currently, so I'm OK.

I told them the specific problem and they confirmed over the phone that I was indeed correct. But what I didn't expect to hear was they were saying the brake cylinder was aftermarket which I know is a COMPLETE LIE and is IMPOSSIBLE. I purchased my 2008 Prius brand-new from this dealership and NEVER had any brake work done before. The lady over the phone said the mechanic told her it was aftermarket and wouldn't be covered under my warranty. I told her it was impossible due to the reasons I stated above and told her to find a new mechanic and I INSISTED it be covered under my warranty. She said she would get back to me tomorrow. I'm so angry right now I can barely type. I guess they think I'm an idiot.

How do I call this woman out on what I know is either complete ignorance by the mechanic or an outright lie to steal my money? Is there a way I can PROVE to them by pointing out a serial number/part number on the brake cylinder? Anyone know the Toyota part number for the brake cylinder?

Unless trolls sneaked into my garage and swapped-out my brake cylinders I'm pretty confident I can win this. Can warranty claims be done at dealerships other than the one I originally purchased the car from?

 

Would the Toyota part number be engraved on the cylinder?

 

I now have a case number with Toyota Customer Service. Now sure how far that will get me, but it's a start.

 

Just got done with a face to face meeting at the stealership. I asked them how they knew the cylinder was aftermarket and they said it did not have a part number engraved in it. I said the factory part wouldn't necessarily have the part number engraved in it. I then asked if they had the factory part in-stock and they said they did not. I then asked how do you know it's aftermarket if you have nothing to compare it to? She said the tech has 10 years experience and they would know and the service manager would take a look at it.

I told her I filed a claim with Toyota Customer Service and I'll be back this afternoon to talk to the service manager.

XT1080 ?

 

Talked to the service manager and we walked over to my vehicle and he explained to me that there MUST have been parts replacement because everything looked so clean and there wasn't any rust. I was actually flattered and then thought to myself, "Is this how you judge whether or not a part is factory or aftermarket...by the way it looks?". I explained to him that I preformed the "Clean & Adjust Rear Brakes Service" at regular intervals.

I noticed another customer's Gen II Prius just like mine up on the rack and I said, "Since you don't have the factory brake cylinder in-stock, how about you compare the one on my vehicle to the vehicle on the rack?". He agreed and a few minutes he came back apologizing and said he would take care of everything. He said he had never seen brake parts so clean and new looking on a vehicle that close to 100K miles. I just told him I really enjoy taking care of my car and left. Meeting face to face made a huge difference.

 

I'm going to even if it means driving further.

XT1080 ?

 

Yeah, I was wondering myself. Doesn't Toyota reimburse the dealer for this warranty service? Parts and labor.

XT1080 ?

 

Well said. I paid $800 for the extended warranty back in 2008. Mostly because of the hybrid components.

XT1080 ?