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$6,000 repair - are you kidding me?

Discussion in 'Gen 2 Prius Care, Maintenance and Troubleshooting' started by Rbrownaz, Dec 7, 2013.

  1. Rbrownaz

    Rbrownaz Junior Member

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    Hello everyone,

    I am totally flabbergasted. I purchased a 2007 Prius less than a year ago. Cosmetically inside and out it is immaculate -showroom worthy. It has driven beautifully. The only thing I ever noticed is if you depress the brake peddle too hard at a stop it makes kind of a grunting noise. The car has 120,000 miles.

    Yesterday as I headed to work I noticed my brake warning lights were on and my rear passenger fan on. Also, the master red triangle light. So, we brought it to the dealer today. He just called us and said we need a new hybrid battery and an actuator (?). TOTAL COST $6,000!!! I can't believe there is no other way to fix this that wouldn't be that pricey. I went thru several cancer surgeries this year and we simply can't afford this since it wiped out my bank accounts and here we are a couple weeks before Christmas!

    Can someone please give me some insight if there are any other options? Right now I don't know where to turn as I need the car to get to work. Thank you so much!

    Rhonda
     
  2. JimboPalmer

    JimboPalmer Tsar of all the Rushers

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  3. ursle

    ursle Gas miser

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  4. 2k1Toaster

    2k1Toaster Brand New Prius Batteries

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    Update your location. If you're in a CARB state the HV battery (if that truly is the problem) will be covered under warranty still. 10year / 150K miles.

    Also at low of a mileage, generally the problems reported with the HV battery pack are not really with the pack. Could be a low voltage 12v auxiliiary battery. Could be a clogged fan, could be lots of other cheap things.

    As for the brakes, you sure it is not just rusted rotors? Or do you mean if you press hard while the vehicle is already stopped, you get a grunting sound? Or is it only at low speed stopping, or friction braking? Need more details.

    And the costs you are quoting are from the dealership. If you take any car to the dealership, you are going to be screwed. If you come off as car-helpless, you bet everything on the car will need replacement and your blinker fluid tank will be leaking as well.

    Assuming it actually is the HV battery, you can get a salvage pull one for a couple hundred bucks. Here is a guy offering it for $450 and will come and install/swap your old one if you are in California or Nevada:

    And if you really need the brake actuator, then $140:

    The hybrid battery anyone can do with the PDF installation instructions found around here and some common sense. The brake actuator any mechanic worth his salt can do.
     
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  5. JMD

    JMD 2012 Prius 4 Solar Roof

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    Where are you located? What City?

    If we know the state and city we can advise if it us a CARB state thus you get the replacement battery for free.

    If your not in a carb state check into these guys. They do it for about half the cost. Read there web site.

    GreenTec Auto Hybrid Battery Replacement | Specializing in Honda and Toyota Hybrid High Voltage Batteries

    The brakes we can recommend a good independent shop that fixes the Prius brakes for much less labor rate than the dealer or ask around a few mechanic shops were you live who is a good Prius mechanic. They can work with Greentech auto.

    My guess is the cost for the battery is about $1,300 and the brakes unknown but it can be expensive. Brakes on the a Prius best to use a mechanic that knows the car.

    If your in LA check these guts out very reputable.

    Avi's Advanced Auto Homepage

    If your not in LA they may be able to recommend someone.
     
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  6. JimboPalmer

    JimboPalmer Tsar of all the Rushers

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    Have you noticed, that to give really good advice, we need some clue where you are?
     
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  7. fotomoto

    fotomoto Senior Member

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    You inquired about this in August. :confused:

    Need new hybrid battery | PriusChat
     
  8. Zedhomme

    Zedhomme Member

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    Before you panic about the HV battery being a goner, consider the 12-volt battery going bad and also another thing based on what you said.
    When you say your rear passenger fan was on, do you mean the fan behind the louver on the passenger side of the rear seat?
    That is the HV Battery Blower Motor. If it has gotten clogged with fabric fibers or pet hair over the years that could be the main problem. It can cause the HV battery to overheat and greatly shorten its life and cause error symbols like you're experiencing.
    If you're a do-it-yourselfer, or know one, I'm attaching a file of how to clean it yourself, or at least check it out.
    Minimal tools needed.
    Unless it has been abused somehow you should get MORE than 120,000 miles out of your 2007 Prius HV battery.
     

    Attached Files:

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  9. Patrick Wong

    Patrick Wong DIY Enthusiast

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    OP lives in Arizona so she has no applicable warranty coverage now.

    As mentioned in post #4 (as well as others), OP's best bet is to have used parts installed by an independent mechanic trained on Prius. Good luck though finding someone like that in the desert.
     
  10. uart

    uart Senior Member

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    Hi Rhonda. The warnings do sound consistent with both a brake actuator and a traction battery problem *however* it's extremely rare to have two such major problems simultaneously. So it's definitely worthwhile getting a second opinion from either another dealer or an independent prius mechanic if possible.

    BTW. Can you describe any driveability issues you were having, either just prior to the warnings and/or afterwards.

    Is that just a good guess Patrick, as in "Rhonda Brown from Az" from the username?
     
  11. Paradox

    Paradox Prius Enthusiast / Moderator
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    Her old posts give it away too, lol.

    From: Need new hybrid battery | PriusChat
     
  12. Rbrownaz

    Rbrownaz Junior Member

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    Thank you so much for all your time and responses. I live in Buckeye, AZ for those who we're asking.

    Also Zedhomme, the fan noise is coming from the passenger louvers in the back.

    Uart: there are no other issues at all except the brake grunting and we had the 12v replaced last year from the same dealer for $300.

    The dealer said "if you are a good Toyota customer sometimes Toyota will go ahead and replace parts free" and he would call them Monday am. Would still need to pay labor of course. He indicated that the battery life affected the actuator and that's why they both need replacing.

    Again, thx so much for all your time and input!

    Rhonda
     
  13. Paradox

    Paradox Prius Enthusiast / Moderator
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    The biggest reason people ask Rhonda is it helps in giving help to users for specific problems, which is why it is helpful to add that to your profile. ;) It'll just help people offer better advice should you need it again in the future. :)
     
  14. Rbrownaz

    Rbrownaz Junior Member

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    Mark: Just added, thank you for the tip!

    Blessings,
    Rhonda
     
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  15. uart

    uart Senior Member

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    Ok, if you are not getting noticeable driveabilty issues then the HV battery might not be bad. The usual driveabilty symptoms associated with a dead HV battery are:
    1. Lack of power (and mad engine revs to try and get any power) and
    2. Very rapid swings in the displayed state of charge while driving. (See energy monitor screen)

    Regarding point 2 above. How often do you watch the energy monitor screen (the one that shows the wheels turning and those little orange and green arrows etc) while driving? Some people love to watch it all the time and some people never look at it, it's a personal preference thing. It can reveal a fair bit of info regarding the HV battery's health though, if you know what to look for. If you look at the battery icon on that screen you'll see it's got 8 bars on it, with the number of bars indicating the level of HV charge. With 1 or 2 bars the display is red (low charge), with 3 through to 6 bars it's blue (medium charge), and with bars 7 or 8 bars it's green (high charge level). Can you tell us what degree of variation you normally notice in the number of bars showing, and in particular, if that is now behaving differently to normal.

    Finally, the blower in the back running real fast can be a symptom of battery failure. But it can also just be caused by hot weather and a clogged fan. This happened to me a few years ago and all I had to do was to clean the fan and ducts. See: Fur and dirt causing major battery problems | Page 2 | PriusChat

    That's good. A 12V battery can go weak pretty easily though, so even though it's probably ok it wouldn't hurt to simply take a cold voltage reading to be sure. There's a pretty easy self test you can do right from the prius display (I cant find a link right now but hopefully someone will post it).

    That statement seems a bit odd to me. I don't believe there is any mechanism that would allow a weak HV battery to cause a brake actuator failure. All the more reason to get a second opinion I think.

    Is that more like a clicking noise or more like a simple grinding or scraping noise. A grinding or scraping noise is typical of just some rust on the rotors and is no big deal. It happens quite a lot because the friction brakes don't get used much on the Prius. I'm not sure what a failed actuator sounds like, I think it might be a clicking or chirping sound, hopefully someone else can pitch in and describe exactly what to listen for.
     
  16. Mendel Leisk

    Mendel Leisk Senior Member

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    We're considering these guys (for replacement battery on a Honda Civic Hybrid). Here's their second gen Prius page. There's two options: a battery with re-used/balanced cells, or one with new cells. For both the case and electronics are re-used. Scroll down the page to see the new cell option:

    Toyota Prius Gen 2 Hybrid Battery | GreenTec Auto | Hybrid Battery Replacement

    You would get in touch with them, and get a recommendation from them for an installer in your area, and have the battery shipped there. There's typically a $500 extra charge, refunded when they receive your old battery (which they will rebuild, sell to someone else).
     
  17. Rbrownaz

    Rbrownaz Junior Member

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    UPDATE: spoke with Toyota Care this morning and they said they would cover the cost of the new hybrid battery but I would need to pay labor. I will also have to pay for new actuator and labor. My total cost would be $2900.

    You know I was so excited to get a hybrid, but looking at the cost of repairs over the last year I wouldn't buy one again. Seems everything is so expensive vs a regular car and being that I only drive it about 12 miles round trip a day the gas savings isn't that much. In addition, I have not been able to locate a mechanic nearby not affiliated with a Toyota dealership to do the repairs. I still owe $9k on the vehicle so I'm not sure if I could get my investment out of it if I sell.

    It means a lot to me that all of you jumped to my rescue with questions and concerns I'm having. Thank you much! I am grateful for you all.

    Rhonda
     
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  18. 2k1Toaster

    2k1Toaster Brand New Prius Batteries

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    Going to the stealership will always cost you. At least it is cheaper.

    This is full of logical fallacies and actually contrary to most people's experiences. For contrast, my 2006 with almost 120K miles on has had $0 in repairs and the only things done were regular oil changes and filters. Everything else is original, and this is closer to most peoples' experiences.

    You are also comparing the replacement/repair costs of a new vehicle to what you were probably used to before, a much older vehicle. A non-hybrid of the same newer vintage is also much more costly to repair.

    A brake actuator in a Lexus GS is also in the $3K range to replace. Most newer cars have replacements in this price range, it is not a simple valve anymore. Well it is, but then it is covered in expensive and proprietary electronic goo. As for the battery, how much does it cost to replace a transmission? About the same, and no other maker would cover the cost like that out of warranty.

    Your inability to locate a mechanic is unfortunate. But doing a quick Google, it shows Auto Tune Automotive (a recommended hybrid specialist per some green car sites, also through google) is 55miles away from Buckeye, AZ. If saving a couple grand is not worth 1 hour of your time, then you would be rolling in the money and not caring about a paltry $6K repair since you would lose more than that waiting for the repair to be done at $1000/hr. There are people who make that, so perhaps that is the scenario here, but something tells me no since you financed $9K.

    Sometimes you have to help yourself too.
     
  19. JMD

    JMD 2012 Prius 4 Solar Roof

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    Good point Rhonda. I always look at my car as an accident waiting to happen.

    Sometimes a good old fashioned Honda Civic or Accord or Toyota Camry is the better car cause hybrid components can be expensive

    I buy new cars so I pay a lot but with the used car you pay less but repair bills come sooner

    9 k loan balance is very good. Not much left. Hopefully when this is over you will get years of worry free motoring since the worst is over
     
  20. bisco

    bisco cookie crumbler

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    i am confused. did you pay over $10,000. for a 6 year old car with 110,000 miles expecting the battery to die and then it did?