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2009 Prius Won't Start

Discussion in 'Gen 2 Prius Care, Maintenance and Troubleshooting' started by snilloc25, Feb 5, 2014.

  1. snilloc25

    snilloc25 New Member

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    I purchased a 2009 Prius last year in the US and then got stationed in the UK. I had my car shipped Aug/Sept 2013 to the UK. Up until now the car has run great with no problems. Three weeks ago a red triangle with the message "there is a problem with the transmission "p" lock mechanism. Park your car on a flat surface and fully apply the parking break" appeared. A week later the car wouldn't start. After reading several forums and posts I checked the battery and it was indeed low. It looked like the original battery and was reading 9.3V. I had the car jumped, drove to the local Toyota dealership, and bought a new battery. After installing the new battery the car ran fine with no issues.

    Five days ago (Friday) the car wouldn't start in the morning, but all of the lights worked. Then about 3 hours later the car stared and ran fine all day. We made an apt with Toyota to look at the car. The earliest they could get us in was Monday.

    Four days ago (Saturday) the car again wouldn't start in the morning and then started up about 1000am and ran fine the rest of the day. The car ran fine all day Sunday. I started the car at around 1030pm Sunday night to make sure it was ok.

    Two days ago (Monday) I was getting ready to take it to Toyota, but it wouldn't start. I was hoping it would work later in the morning like before, but it never started. After two tow trucks (long story) I finally got it to Toyota. The battery was at 12.3V and both tow truck drivers said it was the battery. However, they tried jumping it with no luck. All interior lights, locking mechanisms, alarm systems, and exterior lights work. The key fob can lock and unlock the car, by pushing the buttons or using the smart key system.

    Yesterday, Toyota had the car and it still wouldn't start. They were working on it and then it randomly started. They kept it at their shop all day, starting it periodically. They checked the ECU and said it was fine and weren't getting any error codes. Once they got it started they said nothing was wrong. I got the car and drove home. It ran normally all the way home.

    I started it this morning with no problems around 6:30am. At 10:00 this morning my wife tried to start it to go to the store and it wouldn't start. The battery is reading 12.27V. All interior lights, exterior lights, alarm system, and locking mechanisms work. The immobilizer system light blinks normally in the dash. Using the smart key system or inserting the key fob into the slot on the right of the steering wheel the car won't start. Nothing happens when the power button is pressed in, wether the break pedal is depressed or not. The normal dash board lights do not come on when the power button is pushed. The touch screen display does not come on when the power button is pushed. No other warning lights have come on since I installed the battery. I have called Toyota and they are looking in to the problem. Meanwhile my car is dead in my driveway.

    Any help or advice would be appreciated.
    Thanks
     
  2. Patrick Wong

    Patrick Wong DIY Enthusiast

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    1. Check the tightness of the 12V battery cables, especially the negative cable where it bolts to the body.
    2. Put a charger on the 12V battery now, since 12.3V is on the low side. Use a 4A charging rate if you can.
     
  3. Britprius

    Britprius Senior Member

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    Welcome to PC. You say the battery voltage is 12.27, where and how was this measured. If measured at the battery with a DVM (digital volt meter) measure again at the jump point under the bonnet (hood) in the fuse box.
    A common fault is a loose or corroded negative battery terminal cable (ground) where it joins the bodywork by the rear light.
    If no voltage is available at the jump point and the ground lead is sound. it has been known for the main battery lead from the battery to the front of the car to be corroded through (made of aluminium).
    A jump lead from the positive battery terminal to the jump point (may need two jump leads joined end to end) will confirm this by allowing the car to run normally.
    The P lock warning is typical warning given when the 12 volt supply is low or poor.

    John (Britprius)
     
  4. bisco

    bisco cookie crumbler

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    isn't there a 6 month rule when shipped to the uk from the us?:cool:
     
  5. JC91006

    JC91006 Senior Member

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    I'm going to make a hazardous guess and say the UK rain did it.
     
  6. Britprius

    Britprius Senior Member

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    We are beginning to find out in the UK the Prius is not good as a boat. We are still in the grip of continuous gails and rain storms "wettest January on record and been raining since mid December" Forecast says the rain and winds will likely stay with us for the next 2 to 3 weeks. The main rail line from Exeter through to Devon and Cornwall was washed away today, thousands of homes are without power, and villages such as the one I live in are cut off by water.

    John (Britprius)
     
  7. snilloc25

    snilloc25 New Member

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    John,

    I am using a DVM. I just checked both the battery in the back and at the jump point in the front. Both read 12.27V. I too feel like the rain has something to do with it not starting, but I have no way to prove it.

    Nate
     
  8. Britprius

    Britprius Senior Member

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    I know this is a long shot, but check the start button itself and the connector to it.

    John (Britprius)
     
  9. Patrick Wong

    Patrick Wong DIY Enthusiast

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    Have you checked the tightness of the 12V battery cables?
     
  10. snilloc25

    snilloc25 New Member

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    I did check them and they were both tight. Wouldn't the jump start have worked even if the battery was low or if the cables were a little loose?
     
  11. snilloc25

    snilloc25 New Member

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    I haven't checked the start button yet, but was wondering if it could be water getting in somewhere. Every morning it won't start it has been raining. When it seems to randomly start the rain has stopped. I have read about the hood cowl cover seam leaking and causing problems. The dealership wants me to replace the immobilizer ECU if they can get one. I don't understand how it could be bad and still have the car randomly start.

    Nate
     
  12. JC91006

    JC91006 Senior Member

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    The water getting into the coils is an issue but you mentioned you didn't get any response when pressing the start button.......whether you press the brake or not. I would think that led John to think you might have a problem with your button (if your battery checks out and no loose connections)
     
  13. snilloc25

    snilloc25 New Member

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    Would I get no response from pushing the start button if the Immobilizer ECU was bad?
     
  14. Mr.Electric

    Mr.Electric Member

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    Smart key battery may be low. Have you tried starting with the key in the slot ? When it does not start does the key security symbol appear?
     
  15. JC91006

    JC91006 Senior Member

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    The Op has tried this, he mentioned it on the above posts. No Dice.
     
  16. snilloc25

    snilloc25 New Member

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    Here are some updates on my car. It stared last Thusday after I posted. I drove it right away to the dealership. The dealership has had it for a week and it is still randomly starting/not starting. They are telling me that their diagnostic systems can't read the computers in my car. They said they called 'Big Toyota' and they can't help because it is a left hand drive car (US). Right now they have no way to look at the car. Does anyone know of somewhere else I might be able to take the car here in the UK where they could fix my car?

    Thanks,
    Nate
     
  17. Eclipse1701d

    Eclipse1701d Prius Enthusiast

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    My God! It's a global company! They told you they can't help you because its left hand drive!?! That is ridiculous.... Are the computers different in the UK? I think not! It's not like your taking an Aston Martin to a Chevy dealership.
     
  18. Britprius

    Britprius Senior Member

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    Nate, The only suggestion I can make is to try another dealer, making sure it is not owned by the same company as the first dealer. I do not know of any independent workshops in the UK although there may be some. Where are you based and I will see what I can find in your area.
    The code reader for the Prius is not country specific. The Techstream software when connected with a Prius asks the country of origin and basics such as with or without HID lamps. So the dealer should have no problems connecting with your vehicle. The problem may be that the car is not issuing any trouble codes, and some so called technicians get lost at this point.
    Does the dash light up at all when the start button is pressed even without the brake operated.
    Sorry just looked at your post again and it does not.

    John (Britprius)
     
  19. Britprius

    Britprius Senior Member

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    Nate, are you capable or even have the time to do some tests on the electrics on the car. I appreciate this is not something many are comfortable with.

    John (Britprius)
     
  20. Skateruk

    Skateruk Member

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    Nate I think that if the dealer contacted "Big Toyota" and they said they couldn't help you, I wouldn't necessary believe them. You should try calling the Toyota HQ in the UK and see if they can do something for you. Try the Customer Service manager, explain that you are a member of the largest Prius Chatroom in the world ( with a membership of xxxxxx) and they have tried to help but to no avail. Tell them that the members are keen to hear what the problem is to add to the knowledge bank. You might get some response - I sincerely hope so. Good luck.
     
  21. snilloc25

    snilloc25 New Member

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    John,

    Thank you for the response. I am in Guildford and my car is currently sitting at Inchcape Toyota Guildford. Currently, I do not have any of the equipment needed to run electrical tests on my car. The only thing I have is a DVM witch isn't much help in this situation.

    Nate