Hybrid Battery Replacement Help Needed

UPDATE

I want to extend a big THANK YOU to everyone who replied to my thread and gave me the help we desperately needed. We've had the car repaired and my daugher is off for home in her 2005 Prius with the NEW BATTERY! I will try and keep this as brief as possible but if my experience can help someone else I want to get as much information out there as possible. We had the battery installed at the dealer today and had a pretty good outcome...but again, without this website, we would have paid almost $4,000....our final bill was $995 (including an oil change and 2 light replacements that were found on the diagnostic test). If anyone is interested, here is what I learned:

1. This morning we asked the dealer for the specific DTCs ... we found out he had not run the diagnostic (as he had said he did yesterday). He had to call us back later to give us the results of the test. I would never have known to ask for the codes (or that there were codes!) to verify what was wrong with the car if it were not for this forum.

2. The battery was replaced on a 'goodwill warranty' - the term I found on a thread here somewhere that said to be specific and use those exact words! Toyota corporate as well as the dealer were aware of the term...and as the thread said, you have to call it exactly that. Toyota paid for the battery part itself, we had to pay labor. Our car was 13,000 over the warranty, and living in Maryland, if it had been purchased in 2006, would have been covered to 150,000 miles. It is up to the dealer to ask and Toyota to grant a 'goodwill warranty', but if you don't ask, you don't get!

3. Toyota corporate told me that each dealership can charge WHATEVER THEY WANT for parts and the msrp is not published (which is why I couldnt find an official price anywhere). They can also charge whatever they want for labor. Therefore, it does pay to shop around factory service centers for a better price, because there may be one out there. Unfortunately this time we were under a time crunch and were unable to do that.

4. The person I spoke to at the other shop said that they sell refurbished batteries only. He also said that there are NO NEW batteries, that that Toyota also installs refurbished batteries. With that information I then called Toyota corporate who told me that they install only NEW BATTERIES. I am still not sure who to believe on this one - any ideas out there?

So, thanks to everyone who added their 2 cents...it is much appreciated and it helped so much! On a side note...my 23 year old daughter was pretty impressed and learned a valuable life lesson about car dealerships and their service departments. She's very savvy and able to fend for herself, but this was a new experience, she got first hand experience in dealing with automotive repairs, and appreciated the effort and knowledge!!