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Prius v Radio Panel frozen

Discussion in 'Prius v Care, Maintenance and Troubleshooting' started by Frank Kwong, Jun 6, 2015.

  1. Frank Kwong

    Frank Kwong Junior Member

    Joined:
    Apr 20, 2015
    14
    2
    0
    Location:
    Cocoa Beach, FL.
    Vehicle:
    2015 Prius v wagon
    Model:
    Five
    Radio panel is frozen after engine start. Radio, GPS, Internet etc...do not work. This problem was there since day 1 of the purchase. Toyota case manager will call and if they cannot fix that the I'll file a lemon law claim. Took it to two dealers and they said Toyota cannot send them the radio because they do not make them and there is no date. The second dealer said part will be in on June 5 and on June 5 they said part will be in on Aug 15. The service manager was kind of embarrassed when he told me that.

    Anybody have similar experience?
     
    #1 Frank Kwong, Jun 6, 2015
  2. Chazz8

    Chazz8 Gadget Lover

    Joined:
    Sep 19, 2008
    744
    234
    61
    Location:
    Central New York
    Vehicle:
    2012 Prius v wagon
    Model:
    Five
    Yes, 2015 Prius v owners have seen touch screen problems. Do your buttons to the sides of the screen still work?

    Read all about it here; Prius v Touch Screen | PriusChat

    Press and hold on/off knob to reset head unit and touch screen.
     
    #2 Chazz8, Jun 6, 2015
    Last edited: Jun 6, 2015
  3. Frank Kwong

    Frank Kwong Junior Member

    Joined:
    Apr 20, 2015
    14
    2
    0
    Location:
    Cocoa Beach, FL.
    Vehicle:
    2015 Prius v wagon
    Model:
    Five
    The buttons on the sides still work but after the engine starts the panel buttons are not responsive. Will try your suggestion to reset.
     
    #3 Frank Kwong, Jun 7, 2015
  4. Mendel Leisk

    Mendel Leisk Senior Member

    Joined:
    Oct 17, 2010
    55,568
    38,727
    80
    Location:
    Greater Vancouver, British Columbia, Canada
    Vehicle:
    2010 Prius
    Model:
    Touring
    I think all the levels have the touch screen radio now? I really wish they'd go back to knobs and sliders, for all the radio and ventilation controls, as much for safety as anything.

    FWIW, we had a stove that became a brick, for similar reasons. Nothing wrong with it, except the electronic display, which would set us back virtually the price of the oven, to replace. Something is wrong with this picture.
     
    #4 Mendel Leisk, Jun 7, 2015
  5. Mendel Leisk

    Mendel Leisk Senior Member

    Joined:
    Oct 17, 2010
    55,568
    38,727
    80
    Location:
    Greater Vancouver, British Columbia, Canada
    Vehicle:
    2010 Prius
    Model:
    Touring
    (deleted: duplicated link posted above)
     
    #5 Mendel Leisk, Jun 7, 2015
  6. MikeDB52

    MikeDB52 Junior Member

    Joined:
    Oct 29, 2012
    7
    1
    0
    Vehicle:
    2012 Prius v wagon
    Model:
    Five
    My 2012 v (lowercase v for the Prius v wagon) did this in winter, 2015. Dealer could not duplicate the problem but Dealer told me the procedure is to swap out the unit with a rebuilt one. Solved my problem.
     
    #6 MikeDB52, Aug 22, 2015
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