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2010 Prius Hybrid Warning Light

Discussion in 'Gen 3 Prius Care, Maintenance & Troubleshooting' started by Helen Zeppenfeld, Aug 31, 2015.

  1. PriusInParadise

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    Trouble code P0A94 is one of those listed in Safety recall campaign SSC-E0E and Warranty Enhancement Program– ZE3 as calling for replacement of internal component(s) of the inverter assembly. The specific internal component(s) to be replaced depend on the Detail Code that would accompany the main DTC.

    Have you done recall E0E, where the Motor-Generator ECU and Power Management ECU are reprogrammed?
    If you have not, then it is likely that there is a failure inside the Inverter.
    Even if you had the ECUs reprogrammed, there is a chance for the to Inverter fail, even with the new programming, because it was already damaged, but not showing symptoms.

    Warranty Enhancement Program– ZE3 covers the inverter for specific failures for 15 years from when the vehicle was first placed in service, with no mileage limit. P0A94 if one of these failures.
     
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  2. IMkenNY

    IMkenNY Im just being nosy

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    Its a tough call, who is correct about pump flow?
    Helen had asked the tech to remove the cap and check the flow and the tech reported back that it was "OK".
    The turbulence in a full reservoir is not extreme, as long as the car is in ready mode it will circulate. I find it easier to check for proper pump operation when the Prius is in the ready mode and the engine had shut down thus eliminating engine vibration.
     
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  3. Helen Zeppenfeld

    Helen Zeppenfeld New Member

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    My Prius has just turned 64,000 miles. I will have to check the maintenance records to see if the coolant was changed. I have taken it into the dealership for every check/every 5,000 on schedule.
     
  4. usnavystgc

    usnavystgc Die Hard DIYer and Ebike enthusiast.

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    Where are you seeing that Helen asked the tech to remove the cap and check flow. Are we reading the same thing? I see where she asked about flow and they said it was fine. Very likely because they don't know what they're looking for. If there is no movement of fluid thru the reservoir, there is no flow.

    I agree that this needs to be done but if there is no flow, that needs to be addressed first.
     
    #24 usnavystgc, Sep 10, 2015
    Last edited: Sep 10, 2015
  5. IMkenNY

    IMkenNY Im just being nosy

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    I find the inverter coolant flow on my properly working Gen III isn't real obvious looking into the reservoir.
    I had to pay really close attention to the fluid in my reservoir to notice the movement. (no bubbles, just slight movement)
    I did find that with my Prius in ready mode with the engine shut down there is a noticeable vibration feel of the coolant flowing when clutching the lower reservoir hose.

    Based on info provided by OP I am willing to make a friendly PayPal wager of $1.00 (only one person can take me up on this....after all I have to buy gasoline next month :) that the problem ends up being a failed inverter and not the pump (it would be a draw if it wasn't pump related or inverter related)
     
    #25 IMkenNY, Sep 10, 2015
    Last edited: Sep 10, 2015
  6. usnavystgc

    usnavystgc Die Hard DIYer and Ebike enthusiast.

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    I'm not here to make wagers but I am here to try to help Helen and figure it out. Bubbles would indicate a problem (air in the system). I've seen the inverter pump problem several times and here are the symptoms.

    * The car runs fine on short trips since the inverter doesn't get hot enough to trigger a problem
    * On extended trips, the inverter heats up and goes into self protect mode and shuts down
    * After it does this you have limited or no power
    * If you pull over, shut it off, let the inverter cool of (about ten minutes), it will drive just fine again
    * there is no flow of coolant thru the reservoir

    The easiest way to check this is by looking for flow thru the reservoir. If there is no flow, it is the pump. I've never seen a dealer properly diagnose a bad inverter coolant pump by codes. There is no code for an bad pump. The only code you will get will be inverter related due to the shut down triggered by high temp.
     
  7. Helen Zeppenfeld

    Helen Zeppenfeld New Member

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    Well -- I'm back with the same issue after 6 weeks of running OK from Day Toyota saying the resolved it. This time I ended up in the middle of nowhere in the mountains of PA and limped the car for over 1 hr to a dealership in Johnstown.

    It seems like Day Toyota in Pittsburgh used an additive to the hybrid cooling system that is usually used in normal cooling systems. The service rep here at Laurel Toyota said this is not the first time dealerships have done this (thankfully I have used only Toyota dealerships so they can now fight among themselves.) This dealership said they have contacted Toyota directly to determine how to really fix the issue.

    Luckily I am anal with records and have hard copy with me. The additive was placed in the car on 9 April '15 as part of the 60,000 maintenance. Not sure which one of the following it was.

    I am not familiar with some of the nomenclature used, but here is what is on the bill:
    17801-37021 Element sub-assy, AI
    BGEPR Engine Performance Cleaner
    6567 Perf Restore
    BGC Coolant Flush
    5901 Coolant Flush
    546 Coolant Additive
    00272-SLLC2 Super Long life Cool
    ACE AC Evaporator Service
    70983 A/C Dissinfectant

    Now I sit just waiting and hoping I can actually get home tonight after cancelling my trip to New England.
     
  8. usnavystgc

    usnavystgc Die Hard DIYer and Ebike enthusiast.

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    The additive would not have caused your problem. I'm still betting on the inverter coolant pump replacement to finally solve this issue.

    What is the longest trip that you had during the six weeks that it functioned normally?
    Did you try to turn the car off for 10 minutes after the problem and restart?
    How is the car running now? My guess is, it is running fine since the inverter cooled down.
     
  9. Helen Zeppenfeld

    Helen Zeppenfeld New Member

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    My usual driving is around the city usually not over 10 miles one way and this was the first long trip I started to take. The outside temps were in the 50s and I was driving the turnpike in the mountains of PA. I was just shy of the crest of the mountain driving at 65mph when the car went into total limp mode. I had to drive in excess of 1 hour at the reduced speed to get to the next town that had a Toyota dealership (Laurel Toyota, Johnstown, Pa.) Again the dealership took the car on 2 short drive in small town conditions and said the car seemed OK. Being at the end of the business day they wanted to RENT me a car to drive the 2 hours home and return the next day to see if they could find anything further.

    I opted to have AAA tow the car back on a flat bed (just under 100 miles) to a 3rd Toyota Dealership (Rohrich Toyota) that is accessible from public transportation be it bus during limited hours or taxi.

    I have heard from the dealership that they can not find any codes in the system now and that they drove it 3 miles without repeat of any symptoms.

    I called the main Toyota number 800-331-4331 to find out that the case numbers that had been provided to me by the dealerships were ones only within the dealership system and never opened with the main office. At least this last phone call to Toyota has opened a case number that can be tracked. I have asked for reimbursement of moneys paid out on previous dealership charges, loaner car not at my expense, and resolve of the situation.

    .
     
  10. usnavystgc

    usnavystgc Die Hard DIYer and Ebike enthusiast.

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    Helen,
    I can't state this confidently enough. You have a failed inverter coolant pump. If it is anything else, I will be completely surprised. All of your symptoms are exactly what will happen when your inverter coolant pump fails.

    Do you have the car now?
     
  11. Helen Zeppenfeld

    Helen Zeppenfeld New Member

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    The car is still at the dealership because I do not feel safe driving it with the possibility of the issue re-occurring and being stranded again. Just spoke with the maint rep at the dealership who says they can't fix anything unless the codes reappear for them. When I questioned why the codes on the previous 3 incidents were not in the system, he stated the service departments wipe out the codes when they reset the system and feel they have resolved the problem. Waiting to hear back from "BIG" Toyota Customer Service as they have promised.

    I have provided the advise from here and hopefully someone listens. BBB complaint filed, next one will be small claims.
     
  12. Mendel Leisk

    Mendel Leisk Senior Member

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    No arguing with that. :ROFLMAO:

    Hang in there, keep updating, reading this with great interest.
     
  13. Robert Holt

    Robert Holt Senior Member

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    Helen--> my sympathy. This is simply unacceptable and Toyota could lose a customer if they don't treat this issue seriously.

    But what I would like to know is whether the three apparently heat-related failures of your inverter would increase the likelihood of future failures even if the underlying problem (say the inverter pump) were fixed.
    My experience with personal computer solid state pieces such as CPUs that have heat-related failures was that the likelihood of failure became progressively worse the more times a failure had occurred. IF that principle is true for the Prius inverter, try to argue Toyota into replacing it even if they fix the underlying cause external to the inverter.
    Good luck!
     
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  14. usnavystgc

    usnavystgc Die Hard DIYer and Ebike enthusiast.

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    Helen,
    There has never been any codes and there will not be any codes for this. That's why they have none now and they didn't have any before. The inverter coolant pump does not produce codes when it fails. These dealer technicians only know one thing, read the codes and fix what it tells you. They are baffled by a problem that doesn't produce codes.

    Additionally, what Robert Holt said is true about allowing an inverter to overheat several times may cause premature failure in the future but I can just about guarantee you that they will not preemptively replace an inverter that's currently working. Additionally, they are very unlikely to replace it if it were to fail prematurely.

    What you can tell the dealer to do to make the problem occur again is to have them drive the car for about a half hour and then take it up a large hill. This will cause the inverter to shut down again. I don't recommend they do this because this will cause another overheating event that may shorten the life of the inverter. What they really need to do is check for flow thru the inverter coolant reservoir when the car is turned on.
     
  15. Helen Zeppenfeld

    Helen Zeppenfeld New Member

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    Thanks so much for this. That is about the sequence of events that I was driving on Monday. I was doing highway driving the majority of time that was over 1/2 hour and started up the mountain. It shut down almost at the top of the mountain.
     
  16. Mendel Leisk

    Mendel Leisk Senior Member

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    I got a similar story, with a brake related issue. Warning lights, but I was told I must bring it in while the dash is lit up, don't even turn it off.

    Somewhere in the back of mind I think: this is progress? Also: are they bs'ing?

    Supposedly codes are stored when the dash displays warnings, but they say that's not enough. I start to seriously wonder if they're just trying to deflect responsibility?
     
  17. Helen Zeppenfeld

    Helen Zeppenfeld New Member

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    Deflect responsibility!!!!!! They have refused to do anything further at the dealership. Until I emailed them all the documentation on the three incidents yesterday, they were not aware of codes since none of the dealerships documented in the computer system --- this same computer system that is suppose to track the maintenance records on the life of the car. I just got done emailing those 12 pages to Toyota.com noting the case number. One thing I learned during my Navy career -- document, document, document. Nothing like logging everything to the minute it happened.

    So they are leaving the keys in the car and said just pick it up tonight. I have lost all confidence in the brand.
     
  18. JimN

    JimN Let the games begin!

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    Helen, now that you have the car, did you pop the hood and look at the inverter coolant? While the car is READY (on) you should see turbulence in the reservoir. If you don't then you'll need to find a shop to replace the inverter coolant pump.
     
  19. Robert Holt

    Robert Holt Senior Member

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    It is hard to rebuild trust in a car that has repeatedly failed.
    My brother in law had a Mercedes that would suddenly shift in low gear and a "limp home mode" on the German Autobahns, a very dangerous occurrence. Same issue of,no codes posted as he had to turn it off and back on to get it to function normally, and the Mercedes dealers would not fix anything without the codes!! He never has purchased another Mercedes.
    Good luck Helen!